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“An excellet stay in a superb hotel”
Review of The Palace

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The Palace
Ranked #1 of 28 Hotels in Sliema
Certificate of Excellence
Rugby, England, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“An excellet stay in a superb hotel”
Reviewed December 27, 2013

A really lovely hotel, situated just a short walk from the main areas of Sliema. Very quite and extremely well organised. Staff were friendly and helpful. We went in November, so a bit cool to sample the pool and the rooftop areas. We ate in the main restaurant, where the food was excellent, albeit a little more expensive than the surrounding restaurants. No hesitation in recommending it to fellow travellers. Our first visit to Malta but we will surely return.

Room Tip: Ask for a high floor. Views of the sea (at the rear) or Valletta (at the front) from the upper floor...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 31, 2013
Dear James B,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your comments and suggestions.

Looking forward to meeting you and hosting your with us again.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (991)
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English first
Norwich, United Kingdom
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 27, 2013

We stayed at the palace for one week over the christmas period . Location is great, room was upgraded which was greatly appreciated, indoor pool was small but nicely done. Staff were friendly.
We felt that the breakfast which was included in our room rate was that of a three star hotel. Instant coffee was provided and was not very nice, food was not replenished during busy times. Sausages, bacon and scrambled egg were left to steam in the Bai Marie's and there seemed to be no concept of batch cooking. The quality of the breakfast items was also very poor and certainly does not reflect that of a five star hotel. We spoke to one of the managers whilst in the bar and informed them of our thoughts of breakfast, the fruit on the stands was badly bruised and generally old, the next day nothing had been done to rectify this, tinned peaches, brown pineapple etc.
There was no presence of a manager during breakfast times and maybe this is where the issue lay, we spoke to another couple which had purchased breakfast vouchers for their stay as it was not included in their room rate. They decided to get there money back on the unused vouchers as they said it was terrible which I'm affraid I have to agree. Such a pity as it could be so much better! I would give it a miss and have it in the town. I do feel that my comments are very fare but would like to say the christmas buffet lunch was amazing!! Please please do something about your breakfast, it's not good and puts the rest of the hotel in a bad light

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James8896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 31, 2013
Dear James8896,

First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.
We are glad to hear that your experience at The Palace was a pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction. Our ultimate objective is to serve and satisfy you with your expectations.
It is in fact only through your comments and suggestions that we may achieve what we are striving for
Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Palace.
Sincerely,
Kevin Callus
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 24, 2013

I wanted to complete this review a lot sooner but was determined to complete even though I kept forgetting to do so. An absolutely lovely hotel situated in the heart of sliema which is located between st Julian's bay and valetta. The hotel provides exactly what you would expect from a five star hotel with fantastic facilities and the excellent roof top pool and bar. The Asian restaurant on the rooftop is to die for with excellent views especially when the firework displays were ongoing. Rooms of an excellent standard and the most impressive part of the whole stay was the helpfulness of the reception staff in particular Aimee who could not of done enough for us. The talk of the town bar downstairs was excellent and again the two barman were fantastic, friendly and extremely helpful. Overall I can confidently say we will be back in the near future and I strongly recommend visiting. I strongly recommend hiring a car especially when travelling to Gozo by ferry which was a particularly special place to visit.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenMaynard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 26, 2013
Dear benMaynar,

First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.
We are delighted to hear that your experience at The Palace was a pleasant and positive one and that the hotel managed to meet your expectations. I will gladly extend your praise to Aimee/Front Office-Reception and the Talk of Town bartending staff personally. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.
Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Palace.
Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed December 23, 2013 via mobile

5 star to the reception services, they are very quick, helpful, responsive and welcoming people. You get a feeling they really know their job and they enjoy of what they are doing.
5 star to outdoor pool on the ninth floor, was quite torturing that we could not use it at this time of the year.
3 star to room cleaning, you get a feeling that there are areas that is not cleaned well which is included:wooden parts of bathroom setting, bathroom door, the bin in the bathroom.
3 star breakfast. Comparing to the price they charged for the breakfast, it was not that exclusive.
2 star gym room and indoor pool, there was no air in gym room.
5 star to the massage treatment (I recommend it strongly. It was the best massage treatment I have ever experienced in whole my life.)
4 star to the hotel location. We wanted to be in the center of touristic area, it was not that close as I expected but there were a lot of good shopping center near to the Hotel.

Stayed December 2013, traveled as a couple
Helpful?
Thank Azadeh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 31, 2013
Dear TripAdvisor Member,

First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 19, 2013

This hotel was perfect for our stay in Sliema, Malta. A few minutes walk from the shops, restaurants and harbour. Very clean and large room. Good wifi. Excellent breakfast. Very friendly staff. There is a rooftop pool that we didn't use, but it looked cool Everything you could want from a hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happychaptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 20, 2013
Dear Ray288,

First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed December 18, 2013

Very nice hotel, well appointed and far enough away from the throng to remain quiet, but not too far that makes you isolated. Staff are friendly and efficient. Food and drink prices were quite reasonable for a quality hotel. Never used the leisure facilities, but did have a look at the pool on the roof - spectacular.
Only 2 small gripes, we had a courtyard view room which was permanently dark, so avoid those rooms if you can, and the shower bracket only held the shower in a vertical position which meant you could not shower under it. You had to hold the shower above you which was very awkward.
But overall very happy for the price we paid.

Room Tip: Avoid the courtyard view rooms.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 18, 2013
Dear Doug R,

First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence.

I would also like to express our sense of appreciation for sharing your experience with other viewers on Trip Advisor. Your comments are valuable and important for us. Rest assured that as much as your praise, particularly towards the staff, has been extended to all concerned, your constructive comments will surely not be ignored. This has always been our objective, to listen, discuss and action because your opinion counts, and for this, we thank you.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 17, 2013

The Palace Hotel has super facilities and great views across the area from the roof top pool. Despite a small problem with the first room we were given, the staff quickly and efficiently moved us to a much more suitable room overlooking the main street. This had a small balcony and views of the church just down the street.(no problems with the bells). The food was varied and well presented and the staff were excellent.

Room Tip: Rooms facing outward are the best
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, December 18, 2013
Dear Dan C,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your wonderful comments.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palace

Property: The Palace
Address: High Street, Sliema, Island of Malta SLM 1542, Malta
Phone Number:
Location: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sliema
#1 Family Hotel in Sliema
#1 Romantic Hotel in Sliema
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Palace 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The inside decor is smartened by the contemporary art & sculpture collections. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace and Palazzo Capua, with 149 rooms, are both supplemented by eight unique individually designed and decorated suites. ... more   less 
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Also Known As:
The Palace Hotel Sliema
Palace Hotel Sliema
The Palace Malta/Sliema

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