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“Very good food, but some waiters are awful!”
3 of 5 bubbles Review of Il Giardino

Il Giardino
Ranked #142 of 186 Restaurants in Sliema
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Late Night, Dinner, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Island of Malta, Malta
Level Contributor
48 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Very good food, but some waiters are awful!”
3 of 5 bubbles Reviewed July 8, 2013

I gave this restaurant three stars ONLY because of the poor service of SOME of the waiters. Otherwise in terms of food, I would give it FIVE STARS, no qualms whatsoever. Moreover, the chef looks very professional and does his job remarkably well. However, two of the waiters, namely Carol and Henda desperately need to work on their attitude with tourists if they want customers to be happy about the service of this restaurant and the hotel in general, and even stretching to the reputation that the Maltese have of being very hospitable towards tourists.

Basically, those two waiters do not even know the meaning of 'Service with a smile'. They were sulking all the way throughout the meal, and were clearly showing they were not doing their job happily and properly. It was extremely annoying! One thing that annoyed me particularly was when a tourist went to pay his bill and thanked Carol, and when he turned his back, she was making fun of him behind his back with the other waiter. I found that attitude disgusting to say the least.

However on a brighter note, I must commend the service of the foreign waiter by the name of Marton who was extremely polite and did his job fantastically well. Apparently, he is not a high ranking waiter and basically receives orders from Carol (not very politely either, shouting from one end of the restaurant to the other...), who seems to be his superior. But I must say that it is Carol who has so much to learn from Marton with respect to the service provided!

As a conclusion, I am satisfied with the food and the environment of the restaurant, but very annoyed by the attitude of just the two waiters I mentioned above. If the hotel administration cares about the standards of performance and the satisfaction of clients, then they should make it a priority to put these two in line.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank reddevilrooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Visitor rating
    28
    26
    26
    19
    28
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
Warrington, cheshire
Level Contributor
176 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 115 helpful votes
“Fabulous Pizza's”
4 of 5 bubbles Reviewed May 26, 2013

Excellent pizza's and the staff are excellent, the service can be a bit slow, but most of the time it is worth the wait

Visited May 2013
Helpful?
Thank PoloWarrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Eating at Il Giardino”
3 of 5 bubbles Reviewed May 18, 2013

We ate here a couple of times on the 'dine around' package at the Hotel Fortina. On the first occasion service and food were very good and we really enjoyed our evening. Unfortunatly the second vist was not as good. The restaurant was very busy, some items on the main menu were unavailable, and the service was poor. We seemed to have to wait a very long time inbetween courses for the waiters to clear our plates and bring the next course.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank StuZeph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Level Contributor
47 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Worst Italian Food Ever”
1 of 5 bubbles Reviewed May 11, 2013 via mobile

We were expecting great things after the staff at the Fortina Spa Resort telling us that this restaurant was usually fully booked. However, it was probably because the visitors preferred Italian to Indian, Japanese or Thai cuisine - especially as the average age seemed to be about 75.

Expect small portions of poor quality food and rude, poorly trained staff. They seem to employ interns to keep costs down and their level of English is not too good (one had no idea what 'cream' was!).

Visited May 2013
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island of Malta, Malta
Level Contributor
164 reviews
142 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“satisfactory”
3 of 5 bubbles Reviewed April 28, 2013

I ate here once, no complaints, it was OK. Price was reasonable and service was good. portion sizes large.

Visited May 2012
Helpful?
Thank hanamw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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