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“OK if the trip is as advertised”

Captain Morgan Jeep Safari- Day Tours
Reviewed May 15, 2013

We took this trip as it was in a defender vehicle instead of a jeep. It was exactly the same tour but included a '3 course dinner with wine in a 5 star award winning hotel'. The cost was 89 euros with the jeep only tour being 55 euros. The cheaper tour was to be taken to a lesser quality restaurant. The tour itself was excellent, our guide Manuel was very knowledgeable, helpful and interested. Unfortunately, when it came to lunch, we were taken to a rather poor quality restaurant in Rabat. There was no explanation as to why we were not going to the 5 star hotel. All the passengers on the jeep were confused. When we got back I emailed the company to ask why we had not been taken to the 5 star hotel. The reply was that there had been a problem on the day and they couldn't take us there. There was no offer of a refund for the difference but we were offered a dinner another time which was a nice touch. However, we should have been told about this when we set off so we could cancel and get a refund or pay the cheaper tour price.

2  Thank Chris4817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 - 67 of 77 reviews

Reviewed May 11, 2013

My daughter and myself went on this trip on the 7th of may we were picked up at the San Antonio hotel ,we were in an open jeep our guide was amazing very informative throughout the whole day. There was 3 open jeeps on the trip that day and all the guides were warm and friendly . My daughter and myself had an amazing day the guide kept us entertained and we visited lovely places given lots of time to explore each destination. Lunch was provided in a lovely restaurant with a 3 course lunch which was plentiful and water and wine provided. The guide was the nicest person we have ever come across. Captain Morgan's is an very efficient company we have booked with them before and they have never let us down.

2  Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

This company offers jeep tours on malta and gozo. We booked online a few days ahead of wanting to go to Gozo at a cost of 55 euros per person for a full day including lunch.

We would not recommend this company for touring around Malta. Unfortunately we experienced a catalogue of issues, some small some large that amounted to a situation that was less than satisfactory:
* the company insisted that we produce hard copies of our ticket because it's "company policy" and we wouldn't be able to go on the tour without it (why we couldn't show a copy on our mobile phone still puzzles us). We were on holiday; why should we need access to a printer?!
* the jeep was a bit horrific - incredibly old, highly uncomfortable, poor suspension (Malta has a lot of roads that aren't in good shape), we had to clamber in and out of the back as opposed to side doors (this would be really hard for anyone that isn't very mobile), inadequate protection from the elements (heavy rain and hail for us), seatbelts that weren't particularly reliable (eek! especially when you know the reputation the Maltese have around their driving)
* the weather on the day was pretty ropey and when we finally arrived at the harbour, the sea was so rough that our guide thought we would only get a few hours on Gozo before having to come back. Feeling pretty anxious about the voyage anyway, we decided not to go and were assured by our guide that we would get a full refund.
* our guide then telephoned the office only to have this refund offer flatly refused. They insisted that we should have cancelled before driving up to the north end of the island (it wasn't so bad in Valetta and the website had said no cancellations!). Even our guide tried to explain that the weather was very poor and could understand why we didn't want to go. Yet the office insisted that any kind of refund was not possible. Why isn't there a company procedure around what to do/what kind of refund can be offered when the weather is bad?
* It was our tour guide that redeemed the day. Suggesting that we have a 'malta tour' instead, we could spend the day visiting sites that are only accessible by private vehicle, as well as some of the other well known sites. Whilst the weather was appalling, we managed to enjoy the day in the end. Our guide took note of what we said we were interested in and it was clear that she is very knowledgeable and passionate about showing Malta off. It is a big loss to the company that she is starting a new job next week! However listening to her experiences, it is not surprising why she is leaving
* Lunch in Rabat was surprisingly okay - included a glass of house wine, starter, main and pudding.

We suggest you find an alternative way to see the islands, whether public transport (buses are cheap and reliable, but not frequent) or hiring your own vehicle.

Thank lizenvacance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile
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Thank Jerome P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2017 via mobile
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Thank Ellyelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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