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Reviewed November 15, 2016

Location great but quality very poor. The hotel is definetly not 4 star hotel. maximum 3 star. Very poor breakfast and dinner. Not recommended at all.
Staff very nice and helpfull. But generally not recomended as 4 star hotel.Way too expensive for what they offer. water in the pool very cold. Very hot during the nights. Aircon not working good

Date of stay: November 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with Bookcyprus.com
Thank kazimierzchrobak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WindsorHotelMalta, Guest Relations Manager at The Windsor Hotel, responded to this reviewResponded November 21, 2016

Dear Kazimierzchroback,

Thank you for bringing this to our attention. We apologise for any inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes.

We hope you chose to stay with us again, so that we can provide a better service.

Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2016

Website says they have a fitness room - there is no fitness room - no apology from the receptionist.
Mould in bathroom and bedroom
Hairdryer overheats and dangerous
mini bar was empty
very poor quality breakfast - deep fatty fried,
I asked for my room to be changed, to be told that they were fully booked and no apology for uncleanliness of the room. Said they would sort but didnt in the 5 nights i stayed.
asked them to book an taxi to airport - they didnt.
I really wish I hadnt stayed here and read the reviews about this place first.

Date of stay: October 2016
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Brightside007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WindsorHotelMalta, Guest Relations Manager at The Windsor Hotel, responded to this reviewResponded November 21, 2016

Dear Brightside007,

Thank you for bringing this to our attention. We apologise for any inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes.

We hope you chose to stay with us again, so that we can provide a better service.

Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2016 via mobile

This is what happened when family came to visit us in Malta and I can only feel ashamed for the way they were treated when one of the bathrooms in one of three rooms booked by my family fell apart. The pictures speak for themselves and the treatment from the staff reflects the same crappy standard!!
Total disrespect! Never again..

Date of stay: October 2016
Trip type: Traveled with family
1  Thank Lenah C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WindsorHotelMalta, Guest Relations Manager at The Windsor Hotel, responded to this reviewResponded November 8, 2016

I refer to the same self explanatory comment under the title "a bathroom without a ceiling" as you are referring for the same unfortunate incident.

Regards,
The Management

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Reviewed November 3, 2016 via mobile

Nice hotel to stay in (for kids too), clean, comfortable, great location. "Sea view" description is not a lie, however one has to hang out over a balcony on a street perpendicular to the sea to actually see it. But who needs a sea view with the 1-minute walk to the lovely boulevard. I do recommend eating dinner elsewhere.l

Date of stay: November 2016
Trip type: Traveled with friends
Thank 8691ilseg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WindsorHotelMalta, Guest Relations Manager at The Windsor Hotel, responded to this reviewResponded November 8, 2016

Thank you very much for your nice comments.

We are glad to learn that you have enjoyed a nice vacation with us. Your feedback encourages us to continue giving our best to make all our guests feel comfortable and enjoy a memorable stay.

Hoping to welcoming you back in the near future.

We remain with best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2016

This is in a quiet part of Sliema so you can get some peace at night. Spinola and the clubs in Paceville are a five minute bus ride North, and the Sliema shops at Tigne Point are five minutes South so you can't really complain about its location. The shore here is 100 yards away and although its flat rock, not sand, its a popular site for sunbathing. The cafe at the end of the road - Il Gabbana - is open for food until 10.00 at night and is reasonable priced and has a full range of drinks and a good menu. There is a small but very well stocked and cheap corner shop directly opposite called Williams' Store. (a bottle of water in the shop costs £2.40 for six ; in the hotel it costs £2.40 for one !) As for the hotel itself, its clean and the staff are all pleasant. All the food in Malta hotels is invariably boiled, not roasted or grilled, so is usually tasteless and this hotel is no exception but there is plenty to eat and the dinner menu changes every day of the week. The two lifts both work (although the floor numbers don't correspond to what's shown ! ) and the roof pool is large and clean. The rooms themselves are being given a makeover and are spacious and adequate. The only big complaint is the hot water plumbing. To have a shower you will have to run the hot tap first and watch the water go from pink to brown to yellow to green before it runs clear. But at least there is usually plenty of hot water when you finally get it. Overall you could do a lot worse than go to this hotel.

Room tip: The higher the floor the less the water pressure.
Date of stay: October 2016
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
1  Thank tony k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WindsorHotelMalta, Guest Relations Manager at The Windsor Hotel, responded to this reviewResponded November 8, 2016

Thank you very much for your nice comments.

We are glad to learn that you have enjoyed a nice vacation with us. Your feedback encourages us to continue giving our best to make all our guests feel comfortable and enjoy a memorable stay.

Hoping to welcoming you back in the near future.

We remain with best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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