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“Great Hotel with Great Location and Excellent Breakfast”
Review of Windsor Hotel

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Windsor Hotel
Ranked #27 of 28 Hotels in Sliema
Innsbruck, Austria
1 review
“Great Hotel with Great Location and Excellent Breakfast”
Reviewed November 21, 2013

We were unsure whether we should stay at this hotel after going some comments on the tripadvisor. But the price was reasonable and couldn't be a better price. So we decided to give it a try. We stayed 5 nights at the Windsor Hotel. Very good sized room on the fifth floor with a very comfortable doulbe bed and a large variety of international TV Channels. 27 Channels in all. The jacuzzi was great too. One day it was out of order but we admired the dedication of the maintenance staff working constantly on it to solve the problem.

The location is the best and the buffet breakfast was fabulous. Excellent variety. The staff are so nice and helpful. We would like to praise the housekeeping staff for the cleanliness of the rooms and also the bathrooms.

I would like to point out that it is very very unfair to write such complaints which I would say that most of them are not true. We highly recommend this hotel and if we are ever fortuanate to return to Malta then we would want to also return to The Windsor Hotel in Sliema.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Svetlana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 22, 2013
Dear Svetlana,

We are very pleased that you chose to stay at The Windsor Hotel during your recent stay in Malta and we would like to thank you for taking the time to post your review.

The rooms on the 5th Floor are superior and we are pleased that the room allocated to you met your expectations.

I Will definately be passing on your candid comments to our staff and we do hope to host you once again at the hotel should you decide to revisit our lovely Island.

Warm regards,
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
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  • Polish first
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English first
Chesterfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2013

We stayed in a superior room , despite what we read the room was spotless , all the staff were friendly and very helpful , there was plenty to choose from for breakfast , why we were there we got married the manager offered to be a witness and when we got back to our room there was a bottle of bubbly which was a really nice touch , would definitely go back .

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 19, 2013
Dear Peter,

We would like to once again congratulate you on your wedding. Thank you for choosing to stay at The Windsor Hotel during your recent stay in Malta.

We are pleased that the hotel lived up to your expectations and your comments will definitely be passed on to all the staff.

We look forward to seeing you again on your next visit to our Island.

Warm regards,
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sliema, Malta
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 16, 2013

Jacuzzi not working for 3 days....... restaurant you want to go 3 doors down outside the hotel..... television only 6 channels most of them Arabian's..... food not good for a 4 star hotel no variety of dishes..... carless hotel the only good thing is the staff that they are very friendly I think this is only a 2 to 3 star hotel.....

Room Tip: do not take the 423 room cause it is terrible
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Clifton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 18, 2013
Dear Clifton,

Thank you for choosing to stay at The Windsor Hotel over the weekend. Although we do appreciate feed back form our clients as this helps us improve our products and services, we feel that incorrect claims should be pointed out.

As you might recall, we did have a chat regarding the jacuzzi not working on Saturday and you accepted a discount in the rate as compensation for this. I think this point has been conveniently left out in your review.

With regards to the TV stations, the TVs are not programmed with local stations but are programmed with Russian, English, French, German, and Arabic stations together with a Film station that also has Arabic subtitles. Your review is once again incorrect when you claim that most of the stations are Arabic.

Kind regards
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Northampton, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2013

It is a 3 star rated as a 4 star Hotel with 2 star. Food tea & coffee is provided but limited to 4 small pots of milk per day plastic cups for tea in a superior room I dont think so, On one day there was no hot water for washing & showers, the shower cubical leaked but was soon repaired on the up side the staff were helpful and cheerful I dont think I would return there again

Ron

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 12, 2013
Dear Mr. Knight,

Thank you for choosing to stay at The Windsor Hotel and for posting your review regarding your recent stay with us.

Thank you for your nice comments regarding the staff but I would like to point out that we have already changed the cups in the rooms to china ones since we took on board a comment made by another visitor.

We do apologise that there was no hot water on Saturday morning due to the boiler tripping during the night. This problem was restarted by 06.30hrs and hot water was available by 09.30hrs.

I do hope you will stay with us again should you re-visit Malta.

Warm regards
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2013

It's beyond belief that this is considered a four star hotel.Superior rooms where NOT superior, plastic cups and glasses and looked out at a wall and no mirror in the room I was in only the bathroom. The whole place smelt of stale smoke and needed a refurb. The indoor pool was not heated as stated in brochure. To go for breakfast you have to go 3doors down which was very unexpected.The only plus was the staff were friendly and helpful. We lasted one night there and then checked into the Preluna which has been a blessing.

Stayed November 2013, traveled with family
Helpful?
3 Thank Jemima G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 6, 2013
Dear Jemima,

Thank you for taking to the time to post a review regarding your recent stay at The Windsor Hotel.

It is a pity that the hotel did not meet your expectations but I can assure you we have taken note of your comments and will be taking action rectify and deficiencies.

Kind regards
Carol Burgess
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2013

I've just come back from a week's stay in this hotel. I was very disappointed with it. It states that it is a 4 star hotel but to me it is only a 3 star bordering on a 2 star. The hotel is tired and it great need of decorating, even if it was decorated throughout it still would not be 4 star HOTEL.There was no air conditioning even though it was 27○ heat was told that this was because off their contract and they didn't usually have these temperatures in October (what rubbish) Also they advertise satellite t.v. in every room which they did not have. To get breakfast you have to leave the hotel and go three doors down to get to the restaurant. Will definitely never stay there again. The only good thing about this hotel was the staff, very polite and curtious.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank akenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 4, 2013
Dear Guest,

Thank you for taking the time to post your review regarding your recent stay at The Windsor Hotel.

It is a pity that the hotel did not live up to your expectations. I would like to point out that the hotel is going through a gradual refurbishment and already boasts of a fully refurbished floor.

The TV system has also been upgraded.

We do hope that you will visit us again in the future.

Kind regards
Carol Burgess
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 31, 2013

My husband and I had a delightful 5-day stay at The Windsor Hotel. I would consider this hotel as a boutique hotel. The staff prides itself on providing excellent service. They mad us feel very welcomed and well cared for. The neighbourhood was quiet and upscale. The hotel's location is fantastic. The rooms are good sized and very clean and also the bathrooms. Breakfast was excellent and our meal in the restaurant was very good.

We look forward to returning to Malta probably next January so we surely stay at The Windsor Hotel again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 1, 2013
Dear Maria,

Thank you for choosing to stay at The Windsor Hotel and for taking the time to post your review about your stay.

We are very pleased to note that your found the hotel very pleasant and the staff very good.

We do look forward to seeing your again at The Windsor Hotel on your next visit to our lovely island.

Kind regards,
Carol Burgess
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel

Property: Windsor Hotel
Address: Windsor Terrace, Sliema, Island of Malta SLM 3010, Malta
Location: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#11 Luxury Hotel in Sliema
Price Range (Based on Average Rates): $
Hotel Class:4 star — Windsor Hotel 4*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to The Windsor Hotel, a four-star hotel situated in the prime tourist location of Sliema, considered to be one of Malta's most fashionable seaside towns and the heart of all shopping, swimming and nightlife. The hotel with its central position is ideal for both business and leisure stays. The Windsor Hotel offers various options and guests can opt to stay from Room Only to Half Board. The Hotel itself boasts 92 air-conditioned rooms, all with en-suite bath or shower, mini bar, satellite television and telephone.The Windsor Hotel has recently renovated one floor which now boasts, 19 superior rooms equipped with free WI-FI, Tea/Coffee making Facilities. Just 50 metres from Sliema's seafront promenade and the sparkling Mediterranean Sea, The Windsor Hotel offers indoor and outdoor pools, a restaurant, lounge bar, as well as a multi-purpose room.The Windsor's outdoor pool features a large sun terrace. Indoors, you will find a heated indoor pool, jacuzzi, sauna and a fitness room. Our experienced Management team and staff provide a friendly service to ensure you have a relaxing stay at the Hotel. ... more   less 
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Also Known As:
Windsor Hotel Malta/Sliema

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