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“Not a 4 star hotel”
Review of Windsor Hotel

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Windsor Hotel
Ranked #27 of 28 Hotels in Sliema
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not a 4 star hotel”
Reviewed November 2, 2013

I've just come back from a week's stay in this hotel. I was very disappointed with it. It states that it is a 4 star hotel but to me it is only a 3 star bordering on a 2 star. The hotel is tired and it great need of decorating, even if it was decorated throughout it still would not be 4 star HOTEL.There was no air conditioning even though it was 27○ heat was told that this was because off their contract and they didn't usually have these temperatures in October (what rubbish) Also they advertise satellite t.v. in every room which they did not have. To get breakfast you have to leave the hotel and go three doors down to get to the restaurant. Will definitely never stay there again. The only good thing about this hotel was the staff, very polite and curtious.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
3 Thank akenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 4, 2013
Dear Guest,

Thank you for taking the time to post your review regarding your recent stay at The Windsor Hotel.

It is a pity that the hotel did not live up to your expectations. I would like to point out that the hotel is going through a gradual refurbishment and already boasts of a fully refurbished floor.

The TV system has also been upgraded.

We do hope that you will visit us again in the future.

Kind regards
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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English first
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 31, 2013

My husband and I had a delightful 5-day stay at The Windsor Hotel. I would consider this hotel as a boutique hotel. The staff prides itself on providing excellent service. They mad us feel very welcomed and well cared for. The neighbourhood was quiet and upscale. The hotel's location is fantastic. The rooms are good sized and very clean and also the bathrooms. Breakfast was excellent and our meal in the restaurant was very good.

We look forward to returning to Malta probably next January so we surely stay at The Windsor Hotel again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, November 1, 2013
Dear Maria,

Thank you for choosing to stay at The Windsor Hotel and for taking the time to post your review about your stay.

We are very pleased to note that your found the hotel very pleasant and the staff very good.

We do look forward to seeing your again at The Windsor Hotel on your next visit to our lovely island.

Kind regards,
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
1 review
Reviewed October 26, 2013

My partner and I arrived very tired after traveling for 15 days and at that point anything could have set us off, but the Maltese reception desk clerk was so upbeat and helpful with getting us checked in that our mood was changes immediately. Her name is Pauli. Our room was very nice, large comfortable and clean.

Breakfast was very good. We had two evening meals at the hotel restaurant and I would say it was delicious. Thumbs up to the restaurant staff and chefs. Location is exceptional as well.

We would certainly stay at The Windsor Hotel again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, October 27, 2013
Dear Martin,

Thank you choosing to stay at The Windsor Hotel and for taking the time to write a review about our hotel.

We appreciate your comments about our services and rooms.

We do hope to see you again on your next visit to Malta.

Kind regards
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
4 reviews
Reviewed October 24, 2013

The Windsor is ideally situated for the centre of Sliema. It is in residential area, so nice and quiet. Hotel is clean but could do with a re-furbishment. Unfortunately more like 3 star. Staff very friendly and sort any problems out immediately. Restaurant is OK - but no atmosphere. Only down side - We went end September and told no umbrella's on sun roof available as out of season! Hotel was packed! Also, hairdryers inadequate, like old fashioned swimming bath ones stuck on wall right by sink! Surely a safety issue! Having said that I would stay again as a nice friendly safe hotel.

Room Tip: Stayed on top floor - air conditioning very noisy (you need it on all the time) and mine started to...
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine II I I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review, October 25, 2013
Dear Christine,

Thank you for choosing to stay at The Windsor Hotel during your recent stay in Malta and for taking the time to post your review.

We are pleased that you had a pleasant stay with us. We appreciate the couple of points you brought up and will be looking into them to improve our clients' experience.

We look forward to seeing you again on your next visit to Malta.

Kind regards
Carol Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cambridge, uk
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 19, 2013

4 star it is not. 2 to 3 star at best. This wrong rating caused visitors to be disappointed. It is all about money and not services. Charge €1.50 for a quick local phone call to remind airport pickup. As previous reviewer said, many utilities malfunction. And I noticed that hotel response to reviews are standard reply. Won't stay again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ykcamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, Owner at Windsor Hotel, responded to this review, October 23, 2013
Dear Guests,

Thank you for taking the time to post your review.

It is standard practice that phone calls made from hotels are charged at a higher rate than domestic tariffs. Your phone call was to a mobile number and our reception staff always inform guests of the charges.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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cambs
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2013

Not a 4 star hotel.Corridor carpet looked as if it hadn`t had a hoover for along time. Meals were good, but not a 4 star not enough choice especially at breakfast if you wanted cereals.The staff were friendly enough. Booked a double room guess what a twin room!!. The air conditioning unit either produce cold air or hot air. No tea making facilities in room unless you paid hire charges for a kettle The shower didn`t work very well, the tv was 3 channels only, they said that they were up dating the system, but it seem to work in the reception area. The gym was ok if you wanted to just lift weights, the electronic equipment didn`t work.The area it was in was central to everything you wanted to do.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellercambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, Owner at Windsor Hotel, responded to this review, October 17, 2013
Dear Guest,

Thank you for your review.

We do appreciate feedback form our clients so we will be looking into the points listed in your review in an effort to improve the services we offer to our guests. We are pleased that your found our staff friendly.

We do hope you will visit us again should you re-visit our lovely island

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 14, 2013

Four star ...not a chance ...not even three.
Good points ...buffet breakfast and staff in the restaurant were courteous and polite. The pool area on the roof was good not crowded in any way.
Bad points....we had booked a double room and got a twin. When I said to reception they very kindly arranged for the two beds to be pushed together lol, I don't think they got it! The bedding (two quilt covers were put on horizontally as was the sheets) . One channel on tv,it would have been nice to have had a choice of say....two! The toilet water ran continually therefore it was virtually impossible to have full use of it for the whole weeks stay . It was reported and after the third day they stopped fixing it! The shower curtain was yellow at the bottom . Loved Malta , but won't be returning to the Windsor ! Oh! and the blond on reception need training in customer service

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronette2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorHotelMalta, Owner at Windsor Hotel, responded to this review, October 17, 2013
Dear Ronette,

Thank you for taking the time to post your review regarding your recent stay at The Windsor Hotel.

We are pleased that the breakfast and service in the restaurant were to your satisfaction.

Please note that all rooms at the hotel are equipped with twin beds and therefore clients' requests for double beds can only be accommodated by pushing the beds together.

The satellite system is being upgraded which will give our clients ample choice of TV stations.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel

Property: Windsor Hotel
Address: Windsor Terrace, Sliema, Island of Malta SLM 3010, Malta
Location: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#11 Luxury Hotel in Sliema
Price Range (Based on Average Rates): $
Hotel Class:4 star — Windsor Hotel 4*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to The Windsor Hotel, a four-star hotel situated in the prime tourist location of Sliema, considered to be one of Malta's most fashionable seaside towns and the heart of all shopping, swimming and nightlife. The hotel with its central position is ideal for both business and leisure stays. The Windsor Hotel offers various options and guests can opt to stay from Room Only to Half Board. The Hotel itself boasts 92 air-conditioned rooms, all with en-suite bath or shower, mini bar, satellite television and telephone.The Windsor Hotel has recently renovated one floor which now boasts, 19 superior rooms equipped with free WI-FI, Tea/Coffee making Facilities. Just 50 metres from Sliema's seafront promenade and the sparkling Mediterranean Sea, The Windsor Hotel offers indoor and outdoor pools, a restaurant, lounge bar, as well as a multi-purpose room.The Windsor's outdoor pool features a large sun terrace. Indoors, you will find a heated indoor pool, jacuzzi, sauna and a fitness room. Our experienced Management team and staff provide a friendly service to ensure you have a relaxing stay at the Hotel. ... more   less 
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Also Known As:
Windsor Hotel Malta/Sliema

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