Let me say right at the start I wanted a disabled accessible guest room with the least 32 inches of clear door openings, bathroom doors with roll-on shower, level or ramp entrance into public areas/facilities accessible for the physically challenged, rooms accessible to wheelchairs (no steps)
After over a week of research and searching avoiding hills and steps,
"I am pleased to confirm the booking", for one room adapted with people with disability and another room adjacent or very close for my carers, double bed for two people, That was on Monday 14 October 2013.
On checking in we were informed it my room 436 was not one bit disabled friendly, no roll-in shower, no grab rails, no low wash basin and carers instead of adjacent or very close, but was four floors away it 836.
How could the get it so wrong after all I only booked it seven (7) months prior.
straight away we went down to reception to check first, they said it the wrong way round, we checked and both were exactly the same, by then it was getting late so decided to discuss the following day. While on the subject of lifts, it seamed like which one is going to breakdown next, most days for some of the time one would be out of action.
On to The Taste Restaurant you pass the bar then go outside down the ramp, go round the pool go up the ramp go inside up the hump to get seated. Breakfast offered something of everybody the usual mix of tea coffee, juice, cereals, omelettes of a full English or anything in between.
So to reception for round two or it felt like it, we were told there was no free rooms till Friday so half a hour later still no better off all they say was sorry. But to compensate in some small way they were offered two evening meals for 2 nights. We eventually got right room that ordered the first time namely 837 next door to 836 is I ordered for my carers.
We were seriously misled when booking this hotel. It is neither 5 star nor a "Resort". Not by a long chalk. "5 star" implies a level of luxury. "Resort" implies a self contained complex with all the amenities and facilities that holidaymakers could need, no shop, one small communal area, one bar open, and it appeared it all the restaurants all franchised out one way or another.
One night we went to Can Thai caters for Chinese and Thai dishes they choose from the Chinese menu on arrival of the meal the waiter explained that the cook only knew how to cook Thai style not Chinese, but before that another ramp to cope with once inside another problem 4 cm's step a man that to manually lift the wheelchair up the step and be seated attracting some undue attention.
I've saved best or should it be worst till last just getting in was a feat my its self, Il Giordano had No ramp in sight and a 8cm's step, Reinforcements arrived two burly men had to physically lift me up the step again attracting more attention. Looking it the menu it didn't resemble any way, shape or form the menu in reception the same day vastly decreased menu no garlic bread with tomatoes and basil, bruschetta and dishes of olives and when a asked about garlic bread the chef said NO he's to busy and that was that, what happened to the customer is always right, the meal ok it could of been so much nicer, in the end a disappointing meal. I have I feeling something better change and fast and woe betide if you forget your confirmation slip.
Before I finish I would like to thank Christian on reception for doing his best to sort the mess out about the wrong rooms in the first place, also to Xavier and Lisa in Taste Restaurant for there kind service.
I could excuse one or two little hiccups ever all it is open all year round, and the another month we when like dining outside and half they troubles wont apply.
- Official Description (provided by the hotel):
- Situated in central Sliema, adjoining Malta’s trendiest shopping complex (The Point) offering the largest choice of fashion & designer outlets, the Fortina Spa Resort is Malta’s newest 17 storey 5 star hotel. The resort faces south with magnificent views of Valletta’s bastion walls across the water and is home to the World’s 1st Therapeutic Spa bedrooms. It is the ideal hotel to indulge in a numerous variety of Spa treatments, excellent cuisines from around the world and one of the best locations on the island. Restaurants :- Taste Restaurant (Vietnamese & Mediterranean Cuisine)CanThai (Chinese & Thai Cuisine)Momo’s Ristorante Tigne (Italian & Mediterranean Cuisine)Il Giardino PizzeriaSaReGaMa (Authentic Indian Cuisine)Moroboshi (Japanese Cuisine)Bars Limes Bar (indoor)Island Bar (outdoors – weather permitting)Swimming Pools :-Outdoor Garden Pool and separate Splash Pool2 Indoor Swimming PoolsSpa Centres(see descriptions below)Thalasso Spa MediterraneeSpa Sante Belle Epoque Beauty CentreHypogeum Body, Mind & Spirit CentreOther facilities Conference facilities Fully Equipped Fitness Centre 24 hour room serviceAdded Value For All Our Guests :-Cruise of Malta’s Historical Grand HarbourUnlimited access to Fortina Fitness Centre ... more less
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- Also Known As:
- Fortina Hotel Sliema
- Fortina Hotel Malta
- Fortina Resort
- Hotel Fortina
- Fortina Spa Resort Malta/Sliema