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“Perfect Location”
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Sliema front view from apartment roof terrace
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Sliema front view from apartment roof terrace
Jacuzzi Spa in soft blue coloured lighting Snooker Table
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Very good
20 reviews
Sliema front view from apartment roof terrace
Jacuzzi Spa in soft blue coloured lighting
Snooker Table
1.75m Jacuzzi spa
Dining Table with Snooker Table, Bar, and Bedrooms in background
Dining Area With Lounge In Background
Kitchen Living Area
Sliema creek view from apartment roof terrace
TV, kitchen and snooker table
.... never a dull moment, Gold helps your imagination run wild
From Kitchen overlooking Pool Table and entrance to Main and Spare Bedroom Doors - bathroom left
Kitchen as seen from Snooker Area, Rotating TV, Spare Bathroom on right
Lounge Area & Jacuzzi Spa Alcove
Main Bedroom
Main Bedroom as seen from walk-in closet area
Spare Bathroom
Walk in wardrobe before entering Ensuite in Main Bedroom
Sun-drenched Balcony, for breakfast and great seaviews (and beyond)
Main Bathroom Ensuite - Zebra Motif - Sink & Entrance
Ensuite Toilet, Washing Machine, Tumble Drier, Shower Entrance
Main Bedroom Ensuite Shower
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Overview
Condo/Apartment -
2 Bedrooms, 3 Bathrooms, Sleeps 8
Sliema, Island of Malta

Reviews from our community

Very good - based on 20 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
English first
French first
Italian first
Any
English first
HKG36
Leicester
2 reviews
“Not quite as written”
Reviewed March 17, 2013 for a stay in March 2013

They forgot to mention in the description that the apartment is on the second floor above a very busy and noisy restaurant and the neighbouring apartment is in fact the storage facility for the "Accessorize" shop in the street opposite and is in constant use.
The description of the department states two and three bathrooms, one being en-suite. It is fair to say there is an en-suite to the main double bedrooom that also incoporates the washing machine and tumble dryer. The second bathroom is in fact a cloakroom with a shower. The entrance door to this cloakroom that faces out into the dining and snooker table area is frosted glass and you are fully sillueted when inside. The third bathroom is in fact the jacuzzi!!!!!!
Also not mentioned is the brand new apartment block being built directly at the rear of the two bedrooms so noise is associated with this.
Finally there is the delightful sounds of the broken water purification come air conditioning unit situated in the now enclosed courtyard area at the rear of the two bedrooms that guarntees no broken sleep throughouit the night that belongs to the above mention restaurant.
As for being able to sleep eight, well if you include the two sofa beds in the lounge and the thought of having to use 1.5 bathrooms and only two toilets between the eight of you, then im sure it will be ok!!!
Would i recommend this................................Sorry, NO

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Bathroom cleanliness Other facilities & amenities
Liked best: Getting booked into a five star hotel after the first night
Liked least: The lack of an honest description
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 24, 2013
This couple came to stay with their parents who had arrived 12 days earlier in the Gold apartment. The answer to this review, we feel, should be read in conjunction with the answer for their’ parents review so as to be able to better understand the circumstances and sequence of events.

It is evident that this couple, contrary perhaps to their parents, had not read the description of the apartment, or even seen the pictures to it. The guests claim that the second bathroom is a cloakroom whereas the third bathroom is infact a jacuzzi. The pictures and description clearly show that the second bathroom infact has a shower, toilet and sink, whereas the so called third bathroom is a large 1.8m diameter jacuzzi in its own alcove (the TripAdvisor website automatically classes this as a bathroom but one can hardly blame us for this). But this is not news to us, or to any of the other guests who stayed here before as the advert amply and clearly describes the set up of the apartment.

We also feel at a loss as to the fact why the guests indicate that we had not mentioned in our advert that the apartment is on the second floor (advert pictures also shows the apartment to have a balcony). The advert however states that the apartment is located on a pedestrianized road surrounded by cafeterias, restaurants, designer shops, shopping arcades, and being just across the road from the ferry boats and bus terminus, and so it is bound to be surrounded by a healthy buzz. It is true that a cafeteria sits at the bottom of the building; it is also true that it is a very popular place, but we fail to understand how the patrons can be heard from the apartment when the entrance to the cafeteria is infact round the corner. A city centre is normally lively with people and so we find it contradictory that your parents find the apartment to be situated in a excellent location (mainly because they had read the advert) and this guest says otherwise. It was not the noise from the restaurant itself which your parents remarked about, but the noise from some of the equipment in the yard below. We have no doubt that your parents had briefed you on the circumstances of these, even before your arrival, and hopefully also explained how we were trying to help. However, we have to again stress that we have had the apartment for the past 4 years and never have we had anyone comment about the noise. The apartment has double glazing throughout, but because we take our guests’ comments very seriously we had, even before your arrival, also approached the cafeteria below in an attempt to help subdue the inconvenience that your parents said they had experienced. The restaurant has infact informed us that they intended replacing this equipment with more modern and silent technology, and in view of the inconvenience caused, had also offered you and your parents, an invitation for dinner at the restaurant. Because, as mentioned here, this was the first case when we had guests complaining about the noise, we have to assume that some of the equipment must have required some repairs, however the restaurant is now willing to replace all this at an exorbitant cost, a figure also divulged to your parents. Unfortunately something like this does not happen overnight.

We would also like to mention that we are still in contact with the restaurant to try to seek some sort of redress, but as this is out of our jurisdiction, we cannot promise that we will be successful. What we promise however is always to put our guests’ interests first and foremost and that we will continue to be in touch with their parents following any developments on the issue.

The parents claim that the daughter and son-in-law only stayed there for the one night, however their review somehow puts doubt to that. The neighbouring apartment is, as stated, a storage facility for Accessorize (shop across the road). The girls working there from time to time come to the place to withdraw a few dresses, although their shop is very well stocked. The shop is open everyday except Sunday, from 09:00 to 19:00, with a lunch break in between. As our guests arrived on the Saturday afternoon, we fail to understand how these guests actually noticed that this apartment is in constant use when in fact, according to their parents, they were not there the following morning, having moved to a nearby hotel. It would be very sad indeed if these guests actually took stock of each and every entry to this apartment instead of enjoying their time in the lovely weather outside. Not one of our previous guests had ever commented about this – the girls and the owners of Accessorize are really sweet and quiet people, and we still cannot see the point of commenting on something so irrelevant.

The guests have also commented about the new apartment block to the rear of Gold. As pointed out by the parents, the noise from this building had stopped after they had complained to us (when we took it up with the contractors immediately upon being informed a week into the parents’ holiday). What again confuses is the fact that works would have stopped on Saturday lunchtime, likewise no work can be carried out on Sunday, so how would these guests be able to comment about ‘noise coming from this building’ when during the supposedly 24-hour period they were there, there was absolutely no work going on (unless perhaps they stayed there longer and we were informed otherwise)?

There are too many inconsistencies in this review but we feel readers have a right to know that the exaggeration is blatant and of an unkind nature, and only aimed to cause us harm.

The apartment can infact sleep 8 people. It is not up this guest or his opinion how others accept to have 2 bathrooms between themselves. We have had both family units and young people who stayed in such numbers, where the price is then absorbed by all. Should this guest like to view other reviews about Gold, he can easily log into our homeaway website for property 444349 and find out for himself.

As to what we have or have not mentioned, the guest does not note that we gave his parents a full refund of his week’s stay with us, even if the reasons for their complaints were due to outside circumstances (even if we were not obliged to); in addition, as a matter of courtesy, we even reimbursed their transport fares for their arrival, departure, and that of their parents’ departure as well (their parents had free transport on their arrival, where my wife and I went to collect them ourselves at the airport at 01:00).

We have in the meantime contacted other guests who stayed with us, both just before and after these guests’ stay to get their own and honest feedback. We trust that these reviews will also show up shortly on the TripAdvisor website.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HazelG227
Leicester, United Kingdom
1 review
“Good location spoiled”
Reviewed March 17, 2013 for a stay in February 2013

The location of this apartment is ideal. Looking down upon the Sliema seafront with the ferries and the local cafes and shops. Noise from the sea front and cafes is not too bad and quietens quite early. We liked the apartment when we first went, BUT….
We were a bit surprised to be collected from the airport by the owners themselves, who were very pleasant, but we were a bit disappointed when they started to prepare the flat once they delivered us. This was, after all, at quarter to one in the morning! We sat around for an hour while they made the bed, changed light bulbs and did various other jobs. Having climbed into bed exhausted at about two thirty am, we realised that the bedrooms look out at the back onto a void between three buildings, at the bottom of which are several refrigeration and cooling units which run all night long and make quite a lot of noise. We finally went to sleep due to exhaustion, and were woken at just after seven am by jack hammers and hammer drills on the building site on the other side of the communal void. However, the cooling units stopped at about seven thirty, so we slept in a bit.
We did mention the noise to the owners when we phoned to ask them to change the bed linen after a week but they appeared to be unaware of it. We feel that they would not have brought fesh linen if we had not telephoned. The building works stopped after a week, but the building is still far from complete, much more work is required, and builders are allowed to start at seven am.
Our daughter and son-in-law arrived after our second week, and after the first night, declared that they could not stay because of the noise and went to book in at a nearby hotel. We contacted the owner who seemed unaware of the problem, and who then spoke to a nearby café owner who admitted that one of the large machines was noisy due to a loose part. This was apparently fixed but we did not hear any difference.
Taking into account the noise, that neither of the bathroom sinks was useable due to plugs being siezed up, the pots and pans were poor, and we even had to buy a potato peeler: and then wait in for a handyman to come and make various repairs, we gave up and booked into the nearby hotel ourselves. This cost our family an extra one thousand euros.
We arranged to meet the owner on the day we left to check the flat and receive our damage deposit back at 11.00am. We had stored two salads and two packs of sandwiches in the fridge on the previous evening for our return journey. We arrived at 10.45 to find the cleaner busy working who had put our sandwiches in the waste bin and one salad also. We presume the other salad was left out for her lunch!
She was not very pleasant and threw down our deposit onto the table adding another one hundred euros “for the difference” whatever that was.
This was not a very good experience for us and not one we would want to repeat.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Service
Liked best: Location
Liked least: noise at night from machinery
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 16, 2013
Being in the hospitality business is never easy, but at the same time exciting and that is why we love and treat our guests as close friends or family members, as most of the reviews for this and our other apartments boast to pronounce (more reviews on homeaway property 444349). As a family, we run a number of apartments, and over the years one does come across and have to deal with a basic rating review on (thankfully) very remote occasions for lower star rating property. Gold is one of our star properties so having received 2 'bad' reviews on the same day (incidentally from the same family), did cause us some distress to have such an apartment tainted with certain shortcomings. Having read this over and over again I tend to feel that we have been a complete disaster and so somehow the 2-star rating is somewhat of a camouflaged compliment from an otherwise seemingly lovely couple.

We do take all requests and grievances from our guests very seriously and act on them with promptness and effectiveness, even those which are sometimes beyond our complete jurisdiction or responsibility. We never turn a deaf ear or blind eye, and as these guests will admit, we acted on their complaints instantly.

We have had Gold for over 4 years and this is the first time we have had such a complaint about the noise from the below located cafeteria’s equipment. We are still baffled by the fact that we have had guests staying in this same apartment both prior to and after this booking, and their reviews can also be seen in this same website (above). Over Xmas we had a family of 8 (of all ages), over New Year we had a family of 4 (with infant and small child), whereas in March we had a young couple with an elderly parent. All of these had only words of praise, and none complained about the noise reported by these guests. The cafeteria's management was nevertheless approached, and following pressure from our side, these agreed to replace old equipment with new and silent technology to ensure that if there was any noise, this would be totally eliminated. The guests were duly informed about this and the cafeteria also offered the guests free dinner for the inconvenience they experienced. Incidentally the building works going on behind Gold (which have no windows overlooking this apartment) had been completed, construction-wise, well before the guests' arrival. At the time, we are to presume that doors and windows are being installed, thus the use of perhaps some machinery. Currently we have a family of 4 staying in this apartment for a month and these have only had words of praise, with no mention of any noise.

Until the time of their departure, we honestly thought that the guests' complaints were mainly centred on the noise inconvenience in this fully doubled glazed apartment, however their review contains a plethora of other seemingly shortcomings on our part. The fact that the guests put immediate doubt also on the fact that 'they were a little surprised to be collected from the airport by the owners themselves' (incidentally at 01:00) unfortunately renders their other complaints about the apartment as unkind and exaggerated, to say the least. On arrival at the apartment, we always introduce our guests to how everything works, from hot water, jacuzzi, air conditioners, washing machine, TV, phone, etc. plus showing them the condition of the apartment, from snooker table, to the location of pots/pans/plates, etc. (since all guests pay a guarantee which is then returned to them at the end of their stay). It was infact during this time that Josanne decided to replace the sheets to more wintery linen (the apartment was already done, contrary to the guests' claim), and replace 2 bulbs. The guests also availed themselves to some tea (flights do tend to make you thirsty) – under no circumstances did we have these waiting on us to finish any chore for them to go to bed.

We did not need reminding about the linen change – this was scheduled after the first week and this is when it was replaced, however the guests felt they should call us at 07:00 am in a somewhat demanding voice.

We were in constant contact with these guests, also bringing in the repair man and then setting another appointment the following day for other repairs (which were only mentioned to us during the initial visit). It is unjust to say that they were obliged to return to the apartment to let in the repairman when the appointment time was actually set by them and not us. It is also unfair for the guests to say that they 'gave up' especially just 3 or 4 nights before their departure from a 3-week stay, however still making use of the apartment for their entertainment and cooking needs (weren't the pots and pans poor?). The reason for this, we suspect, was simply because they wished to stay with their daughter and moved into her same hotel.

On the day of the guests' departure, Josanne had to leave one of our helpers on her own as she found it impossible to find a parking place in this area, and so she never had the opportunity to meet with them. In her perhaps limited hospitality abilities, our helper was not fully able to explain that the 100 euros we decided to refund them actually covered the price the guests had paid for their daughter's week stay (quite negligible, but we only charge just to cover our expenses) plus all the 3 other taxi fares which were not covered for in our offer to them in the conditions for the rental of Gold. We were not obliged to offer a refund but did this as a gesture of our way of extending our regret at seeing their discontent.

Although our efforts may have been adversely perceived by these guests, we shall still continue to collect our future guests ourselves on their arrival, or to send our driver (whichever the case may be), at no extra charge, no matter what time they arrive, and shall continue to greet them in with the same hospitality as we reputed to doing. If these guests preferred to make their own way, pay for their own transport, be given a key and left to their own devices, then we are sorry for our dedication and extra input.

In the meantime, we have continued to extend cordialities with the guests, via email, even if we feel that their review is excessive and harmful. In their last correspondence to us, they wrote “In conclusion I wish to say that you seem very nice people’ and also ‘the location is excellent”. It would have been fair to have had this written down on the review as well. We will nevertheless continue to work with both the cafeteria and the builders since we believe that cooperation is always and only the best way forward, while always putting our complete efforts in our guests' best interest first and foremost. For this, we would like to thank all the numerous guests who positively contributed an unbiased and true opinion of their experience at Gold.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lazerblaz...
Stoke-on-Trent, United Kingdom
Level 4 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Perfect Location”
Reviewed July 17, 2012 for a stay in July 2012

Location, Location, Location,
If you like Sliema, and we do, this is the perfect location, at the centre of everything, Shops, cafes, restaurants, transport are all on the doorstep.
A well maintained very clean and comfortable apartment on the second floor (lift).
Owners very helpful and could not do more to make the stay enjoyable.
A thoroughhly enjoyable stay even in the heatwave?

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location
Liked least: Power cuts
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny
Reviewed April 29, 2012 for a stay in April 2012
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Service
Liked best: Location
Liked least: Some noise from air conditioning units on nearby buildings
Traveling group: Family with Teenagers
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Salvatore...
1 review
Reviewed January 9, 2018 for a stay in January 2018
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diego-val...
Bologna, Italy
1 review
Reviewed March 29, 2016 for a stay in March 2016
Google Translation

Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nousdeux7...
Chauray, France
1 review
Reviewed October 26, 2014 for a stay in October 2014
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How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
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Liked best: Tout : la situation, l'espace dans l'appartement, l'accueil de Paul
Liked least: Ajouter qqs verres dans le placard
Traveling group: Avec mon époux(se) / partenaire
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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