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Marsaxlokk

“Calamari with a side of plastic, awful service.”
Review of The Three Sisters

The Three Sisters
Ranked #17 of 59 Restaurants in Marsaxlokk
Cuisines: Mediterranean
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 4 weeks ago

"It's all in his head" the kitchen staff rudely shouted at my dad - this is the perfect summary of our experience with this restaurant and the way they treat their customers.

Having eaten here many times before, we decided to come again. We ordered calamari as per usual to start and sent both plates back fairly quickly after biting into a piece with plastic embedded in it. No one came out to apologise and there was no offer to replace it.

When the bill came, they charged full price. We asked them to take a look at the bill as we sent the almost full plates of calamari back. They came back and refused to take it off unless we went inside. I went with my dad and we were rudely sent to the kitchen where we walked past a young girl openly using the potty IN THE KITCHEN . The staff were incredibly rude and would not let my dad talk; 2 women were violently shouting things like "you shouldn't order fish if you don't want to find things in it", "you have to pay for what you order" and "it's all in your head". After asking them to let my dad speak, they continued to say the same things - one of them actually got a bowl of calamari out and fished through it with her bare hands threateningly offering my dad to do the same - poor hygiene again?!

They said something in Maltese under their breath thinking we were tourists, my dad responded back in Maltese and they responded with "why didn't you say you were Maltese?" - should this make a difference? We did think it was weird that the server at the beginning asked if we were tourists or Maltese (weird question to be asked). Eventually after being shouted at a lot, we paid for what we ate and walked out followed with sarcastic shouts of "have a nice holiday".

Finding something in your food happens occasionally at mediocre restaurants, the way these situations are handled is what makes a difference. Never once an apology, very bad customer service and poor kitchen hygiene. Really made Maltese hospitality look awful.

Date of visit: January 2020
1  Thank Schemalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 - 7 of 720 reviews

Reviewed 4 weeks ago via mobile

Our third visit and definitely not our last! Food and service were excellent. Plenty of choice on the menu for all ages. Staff were friendly and helpful. Experienced one of Malta’s several power cuts that week and the staff acted quickly to inform guests of what the kitchen could and couldn’t serve as a result. Absolutely no complaints with our experience. Can’t wait to return!

Date of visit: January 2020
1  Thank LouAvo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We’ve come to Malta every year and have frequently eaten here. This time when we ate not only was the food disgusting but the behaviour of the staff also.

1) They first asked whether we were locals or tourists so that they could give us different menus (FYI we are Maltese)
2) We ordered calamari and my dad bit into a piece of plastic
3) We found 2 hairs, one in the portion of chips and one in the salmon pasta

At no point was there an apology. On the contrary when we informed them about this we just got shouted at by the aggressive family who owned the place.

They did not replace the plastic infused calamari and still charged us for it, they refused to knock it off the bill.

We got shouted out of the restaurant.

There are many delicious restaurants to visit in Marsaxlokk, DO NOT GO TO THIS ONE.

Date of visit: January 2020
Thank JStravrls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2020

It's not our first time here, we love this restaurant. Always satisfied with mouth watering fesh food and great ambiance. Staff is friendly. Highly recommended.

Date of visit: January 2020
1  Thank Mandy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2020 via mobile

Food was good, and fresh. But staff were challenged... under-staffed and under dressed detracts from the experience.

Date of visit: January 2020
1  Thank C3089CEkimb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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