"It's all in his head" the kitchen staff rudely shouted at my dad - this is the perfect summary of our experience with this restaurant and the way they treat their customers.
Having eaten here many times before, we decided to come again. We ordered calamari as per usual to start and sent both plates back fairly quickly after biting into a piece with plastic embedded in it. No one came out to apologise and there was no offer to replace it.
When the bill came, they charged full price. We asked them to take a look at the bill as we sent the almost full plates of calamari back. They came back and refused to take it off unless we went inside. I went with my dad and we were rudely sent to the kitchen where we walked past a young girl openly using the potty IN THE KITCHEN . The staff were incredibly rude and would not let my dad talk; 2 women were violently shouting things like "you shouldn't order fish if you don't want to find things in it", "you have to pay for what you order" and "it's all in your head". After asking them to let my dad speak, they continued to say the same things - one of them actually got a bowl of calamari out and fished through it with her bare hands threateningly offering my dad to do the same - poor hygiene again?!
They said something in Maltese under their breath thinking we were tourists, my dad responded back in Maltese and they responded with "why didn't you say you were Maltese?" - should this make a difference? We did think it was weird that the server at the beginning asked if we were tourists or Maltese (weird question to be asked). Eventually after being shouted at a lot, we paid for what we ate and walked out followed with sarcastic shouts of "have a nice holiday".
Finding something in your food happens occasionally at mediocre restaurants, the way these situations are handled is what makes a difference. Never once an apology, very bad customer service and poor kitchen hygiene. Really made Maltese hospitality look awful.
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