We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good food, need to improve the service”
Review of Otters Restaurant

Otters Restaurant
Ranked #5 of 53 Restaurants in Marsalforn
Certificate of Excellence
Cuisines: Mediterranean
Dining options: Lunch, Late Night, Breakfast, Reservations
Restaurant details
Dining options: Lunch, Late Night, Breakfast, Reservations
Reviewed March 20, 2013

We went to this retaurant on a nice sunny afternoon. We did not have a booking but they had a free table. The views are stunning and the food is quite good with decent prices.
However, they need to improve the service. There were just 3 people manning the floor and the bar, and the restaurant was full. We had seafood lasagna and tagliatelle frutti di mare. The menu did not say that the pasta is served with chillies. Not listing such an ingredient is a big no-no, especially for people who suffer from allergies. We also ordered imqaret with ice-cream for dessert. The waitress told us that the imqaret are serviced with cinnamon ice-cream. She later informed us that they had no cinnamon ice-cream and gave us a list of other ice-creams available. I chose vanilla but the waiter returned to inform us that they were out of vanilla as well.
Staff should be well informed about what is available and what's not. There seemed to be no manager/supervisor in sight.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otters L, Manager at Otters Restaurant, responded to this reviewResponded March 28, 2013

First of all thank you for the positive review about the food quality and prices.
The management would like to apologize if the said pasta contained chilly. Its not in our procedure to add extra ingredients especially if they are not listed in the menu. We would like to assure you that measurements are being taken to prevent any repetitions.
We are so sorry about the ice cream as everyone opted for a refreshing dessert during this sunny day while its not meant to be popular in these winter months.(Sold out quickly).
We would like to invite you again for a better experience and maybe ice cream on the house.
Thanks for taking your time to help us improve our establishment.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (627)
Traveler rating
Traveler type
Time of year
Language

466 - 470 of 627 reviews

Reviewed March 5, 2013

went to otters this week it was nice and warm inside.Had a wonderful meal and some wine while watching the waves. It is a really relaxing place. Friendly staff. Just prefect they will see me again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Mary l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

Superb view of marsalforn. Food was great and served within a decent timeframe. Fish was slightly over cooked but good just the same

    • Value
    • Atmosphere
    • Service
    • Food
Thank toniolombardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

One of the best dinner experience on the island excellent food and fantastic views of marsalfron harbour. And we had a lovely lady serviceing us who was really help full.we fully recommend otters resturant. and will go back to try some thing else.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank johnszabo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

On arrival they came straight to the table with the menu. You had no change to choose a drink because they wanted already to know what you wanted to drink. There was a long waiting time before the food was served and it was not whaw. To much sauce on the plate! We had to wait a long time before they came to collect the plates. We orderd a coffee and had to ask 2 times when it would come. It took 1/2 hour before he was served. When we asked the bill again a waiting time. The waitress was not so polite and when we asked a receipt she never brought it. There are better options in Gozo

Thank chli2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otters L, Manager at Otters Restaurant, responded to this reviewResponded October 10, 2012

You may have to note that if the restaurant especially in peak seasons is indulged with people one cannot expect the service that is offered during less busier days.

We apologise for this.

Hope we can serve you better in the futur which I'm sure we will .

Thanks


The manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Otters Restaurant also viewed

Marsalforn, Island of Gozo
Marsalforn, Island of Gozo
 
Marsalforn, Island of Gozo
Marsalforn, Island of Gozo
 
Victoria, Island of Gozo
 

Been to Otters Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing