We are living in Malta and we decided to spent one night in this hotel. Everything was ok. The food had a good quality and the room was clean and comfortable. We chose FULL BOARD for our weekend so that included breakfast, lunch ( on the arrival or the departure day) and dinner.
One of the waiters made a mistake in the dinner regarding to us and because of this mistake we had several troubles in the lunch for the next day.
The main waiter, called Jhon ( the maitre), didn´t make up for the mistake and he started talking to us in an arrogant way and treating us as cheaters. All people around was looking to us. My boyfriend and I were really ashamed because this man, Jhon, was not talking to us in an appropriate way. We are dissapointed because Jhon was so rude even having been the waiter´s fault, not ours. It was only a misunderstood.
We were really happy with the hotel but Jhon, the maitre, ruined our lunch.
The recepcionist girl was really polite and she regreted the situation. We appreciate it.
All our complaints are because of this man.
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