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“Flooded golf course”

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Macdonald Cardrona Hotel, Golf & Spa
Ranked #1 of 1 Hotels in Cardrona
Certificate of Excellence
Reviewed July 4, 2012

Stayed here as a golf package. The hotel itself was ok and the rooms were spacious, however there were parts of the public areas that could have done with tidying up a little, ie walls showing spillage marks that hadn't been effectively cleaned.
There seemed to be quite a high number of staff that were training and although this was not a problem in itself it did mean that we waited longer at times than you would have expected.
The worst aspect of this hotel, which is marketed as a golf hotel, was the customer service. We arrived for a 2 night stay and had booked 2 rounds of golf. Admittedly the great british weather had been awful and no-one can control that. The course was closed due to flooding - as it is on a flood plain and very close to the river, I would imagine this happens quite a lot.
When we checked about the course for the first day's golf we were just told that it was closed. We were told that if there was any further rain the course would remain closed the next day. After a substantial amount of rain overnight, we assumed, based on the advice given the day before, that the course would be closed and missed the tee time. We then discovered the course was open. We were also told that there had been an alternative course that could have been arranged nearby for the previous day's play. This was not mentioned by anyone and had it been we would have certainly taken that option.
The complete lack of customer care in relation to the golf is appalling for a hotel that is marketing itself to golfers. So whilst I give the hotel an average rating - this is for the accomodation and not for the customer service which was distinctly lacking. We would definitely not return to this hotel.

  • Stayed: June 2012, traveled as a couple
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Thank jomolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,511 - 2,517 of 2,796 reviews

Reviewed June 30, 2012

Stayed as part of a golfing package. The hotel is excellent, modern, fresh and welcoming. Staff are very attentive and friendly. The room was spacious and very well appointed as you might expect from this level of venue. Have to say that the excellent power shower did it for me after a long wet day on the golf course.
Food quality was excellent as part of the package and the service was excellent. Good selection of wines and other drinks.
Very good selection on the cold buffet and the cooked breakfast selection was a real winner.
Location is the winner for this hotel on the banks of the River Tweed.
Excellent nights sleep in the countryside and loads of fresh air.

Room Tip: Rooms to the rear (south) offer the best views over the golf course and river into the hills.
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  • Stayed: June 2012, traveled on business
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Thank artifex1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

The web-site shows a large modern building in the middle of nowhere ...not wrong

.A homogenised modern hotel .If you dont like loud men in loud golf clothes walking about talking on their mobiles give this place a wide berth.

The staff look unhappy and the ones in the spa avoid eye contact and expect you to move out of their way .A pretty soul-less experience

  • Stayed: June 2012, traveled as a couple
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1  Thank Bowserd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

We booked this hotel as we wanted to be near Stobo as we were going the next day. (Stayed 28th June), it was an offer of room only with Expedia. The scenery around Cardrona is magnificent, but when we arrived at our room it was in the basement with just grass to look at! I have stayed here before and received gorgeous rooms with spectacular views, but obviously I feel when you book deals you get the rooms they probably would use last. The room was large, comfortable etc and we did not eat here. When we left the room around 8.30am we walked to the lift and a chap was at the gym reception and did not even say "Morning" to us, then a lady came out of the shop and started talking to him about another member of staff, which I think is terrible, we heard all of the conversation while waiting for the lift. Not friendly in the least !

  • Stayed: June 2012, traveled with family
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Thank Scottishperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2012

We stayed for 2 nights Dinner, Bed and Breakfast. Hotel was very nice, in a scenic location. The rooms were spacious. Staff were extremely pleasant and helpful. The food was very good, suggest you book for dinner in advance. The breakfast buffet offered lots of choice, with hot options being cooked to order. The Spa area is very pleasant and relaxing, but advance booking for treatments would be recommended.

Look forward to our next visit.

  • Stayed: June 2012, traveled as a couple
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Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

Here for a mini-break and forgot to check when half term was, so it was busy and a bit more boisterous than we had expected. Facilities are good (when less busy) but would advise anyone hoping for spa treatment to book before you arrive to save disappointment. Will go back in future (outside school holidays.)

Stayed: February 2012, traveled as a couple
1  Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

My daughter and I plus well- behaved dog stayed at the Macdonald Cardrona over the Jubilee Weekend. We chose a 'feature room' with outside terrace which was excellent for coming and going with the dog.
Excellent food and service makes this somewhere that we will be returning to soon.
Couple of tips:
(1) Book a table for dinner early in the day. If the hotel is full, then you might not get a table until very late.
(2) The nearby Glentress Centre - biggest mountain-biking centre in UK - is excellent for walks also. Great views from the higher ground.

Room Tip: A 'feature room' with terrace is excellent if you are taking your dog.
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  • Stayed: June 2012, traveled with family
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Thank Invernesstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Cardrona Hotel, Golf & Spa

Address: Cardrona | Peebles Near Edinburgh, Cardrona, Peebles EH45 8NE, Scotland
Location: United Kingdom > Scotland > Scottish Borders > Peebles > Cardrona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cardrona
Price Range: $85 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Cardrona Hotel, Golf & Spa 4*
Number of rooms: 99
Official Description (provided by the hotel):
Macdonald Cardrona Hotel, Golf & Spa in Peebles, offers luxurious contemporary accommodation set in timeless natural surroundings. With the hotel's scenic location on the banks of the River Tweed you'll discover a relaxing haven - just 40 minutes outside Edinburgh and 90 minutes from Glasgow and the North of England - nestled amidst the tranquillity of the Scottish Borders landscape. With an award-winning restaurant, two bars, 99 comfortable and spacious bedrooms and conference and wedding facilities, our hotel in Peebles makes the perfect retreat for a leisure stay and offers a superb backdrop for any special occasion. While you're staying with us, why not try your hand at a round of golf on our 18-hole championship course or enjoy a dip in the pool and a luxurious treatment in our spa and leisure club. Guests can also take advantage of our fishing rights and try to catch some Scottish Salmon along the River Tweed. ... more   less 
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Also Known As:
Macdonald Cardrona Hotel, Golf Hotel Cardrona
Macdonald Cardrona Hotel, Golf And Spa
Macdonald Cardrona Hotel Country
Macdonald Cardrona Resort Country
Macdonald Cardrona Hotel, Golf & Spa Scotland

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