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“Exceeded expectations”

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Mercure Peebles Barony Castle Hotel
Ranked #1 of 1 Hotels in Eddleston
Reviewed November 15, 2012

Just got back from a cheap break which i found on travel zoo,two nights, dinner on one night breackfast on both days and lunch at Mercure on Princess Street all for £99. Expectations were low due to cost but i can say the hotel exceeded all expectations ,the staff were excellent the food was excellent and all in all an excellent break.I would definatly recommend this hotel on all counts.

Room Tip: Worthwhile upgrading to a privlege room.
  • Stayed: November 2012, traveled as a couple
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Thank Hotspot097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded January 2, 2013

Dear Hotspot097,

Thank you for leaving such a lovely review. I am pleased to hear that you have enjoyed your recent stay with us. If you liked our privileged rooms, why not try a junior suite on your next stay? Please feel free to contact the hotel directly next time you would like to stay.

Many thanks,

Jamie Mackie
Operations Manager

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1,492 - 1,498 of 1,622 reviews

Reviewed November 15, 2012

Firstly, really would be three and half if I could rate it like that but was feeling generous. We had a very nice stay on a deal via Classic Britain and was excellent value for money, no arguments there.

On arrival it's very strange there is no big sign from the main road to help you find the turn off, but the drive up to the hotel is nice and it's a lovely building.

The public areas are great and seemed freshly refurbished, the bar and restaurant surroundings are nice, comfortable and modern. You can easily while away a few hours relaxing in the bar area (as I did).

The bedroom we had was a little more dated. Clean enough and comfortable but could do with a bit of a refresh. We found the bed a little uncomfortable as well and we both woke up each morning with a slightly achy back. We also asked for an accessible room as we had a baby and a dog but ended up down several corridors and up and down several sets of stairs. Great, however, they allow dogs without a surcharge and the baby was made more than welcome in all the public areas.

The restaurant needs to improve. While the surroundings are nice the food, although presented in a posh way, is nothing better than average, ok but average. An example of this was a steak I ordered medium and which turned up on the well done side of well done! Fairly basic cooking I would have thought, I was offered a new one but could not be bothered waiting. Also the service on the second night was poor with one waiter looking after all the tables and was a bit slow. Not the waiters fault (Barry) who was exceptional and very friendly, just a shame he does not have the food to serve that would make the all round experience much better. We also found a bit of a disconnect between the bar and the restaurant. For example we ordered coffee to have in the lounge after dinner but we had to remind then to make it! Service could be improved here.

Breakfast was better, a good selection and freshly prepared with plenty of choice. Very nice.

Overall would still recommend a stay here and we had a very nice time. The staff are excellent and very friendly and location is good to access Peebles and surrounding areas. Would consider returning for another stay on a similar deal.

  • Stayed: November 2012, traveled with family
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Thank PilotBoy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded January 2, 2013

Dear PilotBoy72,

I would like to thank you for taking the time to post your review on tripadvisor.
As we have recently been taken over by Mercure we were unable to keep the previous DeVere sign at the bottom of our drive, so there was a short period of time that we were without assign. You will be pleased to hear that we now have our new sign installed.

I’m sure that you will also be pleased to hear that we have now replaced our beds.

I have passed your feedback relating to the restaurant to our head chef aand food and beverage manager who have assured me that they will take this on board and have put new training procedures in to action.

Thank you once again for leaving your feedback and I look forward to welcoming you back to Barony Castle.

Kind regards,

Jamie Mackie
Operations Manager

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Reviewed November 12, 2012

Was at this hotel at the weekend for a family wedding. My wife and i were very impressed with the whole experience of the wedding occasion from the day before until the morning after. The staff were very welcoming and attentive even during a fire alarm which turned out to be a false alarm. If anyone is thinking of staying here for whatever reason i would recommend that they do.

  • Stayed: November 2012, traveled with family
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1  Thank tyljam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded November 15, 2012

Dear tyljam5,

Thank you for your kind words following your recent stay at Barony Castle.

I was pleased to hear that you enjoyed not only the wedding but also friendly staff and facilities.

Should you wish to return to Barony Castle please contact us directly in order to book.

Kind regards,

Jamie Mackie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012 via mobile

This was my 2nd stay here, the 1st was for a xmas night out a few years back and we all stayed over, it was very good. I am just back from a family wedding here. The staff were very efficient and friendly, food good & service excellent, we all had a great time
I only gave 4* for location but that was only because i felt you would need your car to get there, the hotel,s location is in excellent surroundings and very tranquil especially out the back beside the woods and old mill.

Overall would recommend an overnight stay.

  • Stayed: November 2012
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Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded November 15, 2012

Dear mawmol,

Thank you for taking the time to complete your review of Barony Castle.

I am glad to hear that you enjoyed your time with us on your second visit to the hotel for your family wedding. I was pleased that the day was a success and everyone enjoyed themselves.

Should you wish to return in the future please contact the hotel directly where any team member would be happy to assist you with this.

Kind regards,

Jamie Mackie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

We chose this hotel from quite a few in Scotland through a Fresh Weekends Gift Experience. Very pleased with the choice. The room was basic but very comfortable. Hotel and grounds were lovely. We ate the bar food both nights which we enjoyed. Nice relaxing atmosphere in the evening, the Saturday night there was a wedding on. Staff very helpful so really enjoyed the stay and would go again.

  • Stayed: October 2012, traveled as a couple
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Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded November 15, 2012

Dear Mike J,

Thank you for taking the time to share your review of Barony Castle.

I am glad that you were pleased that you had chosen to stay with us, that our staff were friendly and provided you with an enjoyable meal.

Should you wish to return to Barony Castle in the future please contact any member of the team who would be more than happy to help you to arrange this.

Kind regards,

Jamie Mackie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

This was a 2-night B&B stay with dinner on the first night as part of a Travelzoo deal. The other parts of the deal (lunch in Edinburgh and free tickets for Royal Yacht Brittania were never offered to us).
The drive up to the hotel is stunning and the grounds delightful, especially at this time of year - autumn. This was the favourite part of our trip.
Our room was on the second floor; it was comfortable and clean and we had a great Nespresso coffee machine, which was a bonus! The bed gave average sleep quality but I suspect that was because the room was very warm.
Dinner in the restaurant on the first night was fine and the staff did their very best, but there weren't enough of them.
Breakfasts were served between 7.30 and 9.30am. They were chaotic and definitely the low point for us - both of them. We arrived at 9.00am and it was difficult to seat us on both mornings due to the tables being full of dirty dishes, which was off-putting. Again, staff were doing their very best but there were only two of them! The tables were still stacked with dirty dishes when we left half an hour later.
I firmly believe that staff training in the restaurant is an issue that the management of the hotel needs to address. During our stay: wine was poured into a glass part-filled with water and pots of tea were served when coffee was requested - on two occasions.
The staff, generally, could not do enough for the guests and were welcoming. The concierge, Colin, needs a special mention.
The pool was fine and we had been pre-warned that we needed to let the reception know if we wanted to use the sauna, which we did. The sauna never got really hot.
All in all, our stay did not meet with our expectations, after reading the reviews and we were disappointed. I will mention the Horseshoe Inn here, where we had an amazing meal with impeccable service. Maybe the Barony Castle could learn a lesson from them?

  • Stayed: November 2012, traveled as a couple
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1  Thank Carrolls_Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded November 15, 2012

Dear Carrolls_Cheshire,

Thank you for taking the time to leave your feedback on trip advisor.

I am sorry that on this occasion we have been able to meet with your expectations. We value all feedback we receive and ensure that we utilise it as a tool to help us improve our service.

Once again, thank you for sharing your review and allowing us to improve on our product.

Many thanks,

Jamie Mackie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

Went to this hotel for my birthday. Weather was crap, welcome was warm. Loved the uneven corridors, they made me feel tipsy when completely sober! The room was typical hotel room with everything you would expect. We went for a short wander around the grounds and agreed that we would go back in summer to experience all the nature that was around.

We had intended to chill out in the spa, but there were lots of kids around so we didn't do that. Probably best to avoid school hols if you want to chill in the pool.

The bar area was great. Comfy sofas. So comfy I needed help getting up from them. Bar prices are what you expect from a hotel of this standard and we weren't too shocked by them.

Our evening meal was exceptional. It was £22 for two courses, which were enough to fill you up. Wine prices were what you expect from a hotel so I have no gripes about that.

Obviously there was no smoking throughout the hotel but they were thoughtful enough to provide umbrellas so you could indulge in your vice without getting soaking wet in the Scottish weather.

On our way out a raptor of some sort flew down the road almost in the same direction as we were driving. Don't know what it was but it was spectacular

I have one gripe. The hairdryer was fixed inside the dressing table drawer and the cord was short. This meant that you couldn't dry your hair whilst looking in the mirror. Blow, look, blow, look. It was really annoying. Nevertheless, a good experience which will be repeated.

Room Tip: Our room was overlooking the front of the hotel but there were no noise problems.
  • Stayed: October 2012, traveled as a couple
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Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie M, Manager at Mercure Peebles Barony Castle Hotel, responded to this reviewResponded November 15, 2012

Dear Jenny M,

Thank you for your review following your birthday celebration.

I am glad to hear that you enjoyed our food, facilities and friendliness! When you return please feel free to ask us for a hairdryer which is not fixed and we would be happy to supply this for you.

Should you with to return to Barony Castle, please contact any member of the team who would be happy to help you arrange this.

Kind regards (and birthday wishes)

Jamie Mackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Peebles Barony Castle Hotel

Address: Eddleston by Peebles | Scottish Borders, Eddleston EH45 8QW, Scotland (Formerly Barony Castle)
Location: United Kingdom > Scotland > Scottish Borders > Eddleston
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Eddleston
Price Range: $64 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Peebles Barony Castle Hotel 3*
Number of rooms: 78
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Also Known As:
Barony Castle Hotel Eddleston
Barony Castle Hotel Peebles
Barony Castle Peebles
Mercure Peebles Barony Castle Hotel Eddleston, Scotland

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