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“A dreadful and costly experience...”

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Holiday Inn Express Canterbury
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A dreadful and costly experience...”
Reviewed January 19, 2014

Stayed in November 2013 and the HIE took £236 as a pre-authorisation which they admitted was due to a staff error. It took nearly 10 days for this to be released.

Staff did not seem as if they knew what they were doing and the rooms were dated and old. For the price, you can find much better hotels in the centre of Canterbury which also have free parking.

Hotel needs a revamp and a clear up of it's pre-authorisation system.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MattB24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review, February 3, 2014
Dear MattB24,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with the authorization prevented you from fully enjoying your time at the hotel. We were glad to see the staff was able to assist in getting it resolved. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
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English first
Colchester, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 17, 2014 via mobile

Ideal for visiting Canterbury. Stayed for three nights, very clean and staff very helpful. We had dinner at hotel on one night, good choice and value for money.

Stayed January 2014, traveled as a couple
Helpful?
Thank gtyarmouth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southport
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 14, 2014

If you have time have a look round am sure you find something better locally ! If not you will get a basic room basic food basic service !! Handy location .Good free parking .. Clean room. But i will not return

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mlsouthport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review, January 30, 2014
Dear mlsouthport,

Thank you for your review of your stay. We are sorry you did not find our hotel to your liking.

All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Despite the challenges you faced I was pleased to note that you appreciated the location of our hotel, an aspect that is preferred by many of our guests.

Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,
Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandbach, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 6, 2014 via mobile

About as close to Canterbury as Ryanair's airport locations this is not much more than a Days Inn. On A2 there is nothing around, Canterbury is definitely not walkable along a major road and no public transport. Compared to the new versions of this chain around Europe this one really shows it's age.

Stayed January 2014, traveled on business
Helpful?
Thank Tonygearuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review, January 28, 2014
Dear Tonygearuk,

Thank you for your review of your stay with us. I sincerely regret if you found our property to be old and needing of refurbishments. Kindly be assured that we have taken note of your concerns and these shall be addressed aptly to consider for upgrades needed.

Again, thank you for your comments and we regret the shortcomings.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Kidderminster
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 4, 2014 via mobile

Good value between Xmas and new year on way to channel tunnel which is just 30 mins drive away.

First impressions not great. Arrived at 1400. After waiting at reception for 10 mins before anyone even acknowledged us, a very surly Eastern European woman asked us to wait for a few minutes whilst she dealt with some other customers. Finally at about 1420 we asked if were able to check in early (normal check in is 3pm). Surly woman tells is abruptly that she cannot find out if rooms are ready or not and come back after 3pm. Sorry HIE, at Premier Inn, staff welcome you with a smile and can't go out of their way enough to help and will always check you in early if rooms are available. Not a good start to our visit...

Anyway returning at 1800 misery guys has gone off duty and a lovely Asian guy checks us in with a smile, room with extra sofa bed is fine, very comfortable, se road noise but not too bad and didn't stop me sleeping. Free wifi worked great, had a beer in the bar after coming back from dinner in Canterbury, again staff great.

Breakfast first thing fine, sausages obviously cheap but as we paid £45 for the night for 2 adults and 1 child inc breakfast I was happy enough with what was provided.

In summary, if you get a good price this is a very good option as a stop over on the way to Dover/Folkestone I would happily stay here again if there were no cheap premier inn rooms available nearby. Just don't bother to try and check in before 3pm.

Stayed December 2013
Helpful?
Thank ChrisPDY10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antony49b, Manager at Holiday Inn Express Canterbury, responded to this review, January 10, 2014
Dear Sir,, Thank you for taking the time to post a review of our property. We are so glad you liked the friendliness of our staff in the evening. Please allow me to apologize for the Inconvenince caused during your arrival at 2.00pm. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Regards
Malith Jayathilake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 29, 2013

Good value family hotel. Clean rooms with hairdryer, tea & coffee facilities, TV. Spacious room with en-suite shower/toilet. Room could be cold so a good tip would be to leave your heat on when you go out for the day and ask for a quiet room if you are a light sleeper as the hotel is on the dual carriageway. Breakfast served 06:30 - 09:30 continental. The restaurant does do evening meals, nothing fancy but good standard food.

Room Tip: Ask for a quiet room and leave your heating on when you leave the room for the day.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexR728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
201 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 15, 2013 via mobile

Usual HIE standard, comfortable, well appointed rooms but walls paper thin, traffic noise ( on a night that one carriageway of A2 was shut) and food uninspiring in a restaurant that looks like a school canteen. However overall it serves it's purpose and it's a good overnight stop

Stayed December 2013, traveled on business
Helpful?
2 Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Canterbury

Property: Holiday Inn Express Canterbury
Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Location: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Upper Harbledown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Official Description (provided by the hotel):
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, IHG, Hotwire, Priceline, Hotels.com, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Holiday Inn Express Canterbury reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

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