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“Breakfast for 200 is too much for one person!!!!”

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Holiday Inn Express Canterbury
Malvern
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Breakfast for 200 is too much for one person!!!!”
Reviewed June 10, 2008

Stayed here over a weekend in June with a 6 year old and partner.
Room was clean and made up with the sofa bed ready, which was great as we arrived after 23:00. Shower as always was good and extra pillows quickly found. (Why do hotels only give you one each??)
Breakfast on Saturday morning was good, a buffet with fruit and yoghurt, which was a nice surprise.
Sunday morning was a little different, the poor person on duty was expected to cope with 200 guests for breakfast alone, some feat, but although the range of items wasn't as wide as the previous day, breakfast was plentiful.
Overall good value for money, helpful staff and good clean accomodation, I would stay here again.

  • Liked — Clean accomodation, Friendly staff
  • Disliked — Sunday breakfast
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank virago535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Payson, Arizona
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 19, 2008

After a frustrating day consisting mostly of driving through the rain, we found this hotel and were soon pleasantly surprised by our experience there. Everything was very modern and clean, and the staff was excellent. The room was large and had both a double bed and fold-out couch bed. We ate dinner at Fab's Diner across the parking lot which was surprisingly good, but stayed at the hotel for the continental breakfast the next morning. The only inconvenience was the lack of a lift to the upper floor. Overall, we had a great stay at a good value and would definitely return again.

  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank scott121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 24, 2008

Stayed many times-always had a problem of one form or another. Staff not interested-they are always right-you are always wrong
Last problem was overcharge on hotel phone bill-despite 2 letters-no reply from them

Suggest if your in the area, stay somehwhere else, I certianly will

Stayed January 2008
Helpful?
Thank GSPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Upper Harbledown hotels

London
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 18, 2008

The Holiday Inn Express is a budget motel approx. 3 - 4 miles from Canterbury. Three of us stayed for one night and the room, with breakfast, cost £55. The room was clean and comfortable with tea/coffee making facilities and TV - not huge but big enough for one or two nights. The sofa bed our son slept on could have been more comfortable but apart from that it was perfectly pleasant and we would no expect any more for £55. It is not the best hotel in Canterbury but a similar room in a more up-market hotel would cost between £80 - £120 a night, so you basically get what you pay for.

The reception staff were extremely helpful and, although busy, went out of their way to assist us.

The 'complimentary' continental breakfast was adequate: toast; crossaints; cereal; yoghurt; cheese; fruit salad etc.

We would stay there again if we wanted a cheap but pleasant stay.

  • Liked — Cleanliness and helpful reception staff
  • Disliked — On a motorway
  • Stayed February 2008, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SusannaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 7, 2007

We stayed at this hotel for two nights and when we went to bed on the second night my wife discovered a dirty towel in the bed! We did not have this type of towel in our room so it probably came from another room.
Checking out the next morning we complained but the desk clerk did not really seem interested just muttering sorry under her breath.

Not a pleasant experience to say the least.

Its a shame because the hotel itself was ok and good value for the money.

Stayed November 2006
Helpful?
Thank ukmktraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 2, 2007

Request a room that is NOT above the kitchen. Otherwise you will be awake at 4:30 AM with the kitchen help.

The staff was quite unsympathetic with us being kept awake by the clattering about. They were suprised when I asked for a partial refund.

Also, no lift so you have to lug your luggage up flights of stairs.

Find a B&B in Cantervury. I can't imagine any one of them being any worse than this dump.

I stay in Holiday Inn Expresses all over the UK and USA. This one is not up to the standards that I am used to.

Stayed October 2007
Helpful?
Thank jbzspace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 8, 2007

Location

The Holiday Inn Express in Canterbury is very well located immediately off the A2 to Dover.

It is about 20 minutes from here to the docks.

Staff

In our one night here staff on reception were very pleasant and efficient.

Room

The room was clean and was a reasonable size.

Food

Having arrived at 1am and leaving again at 7.00 we did not have a chance to sample any food...

Cost

At £62 I thought this a reasonable value hotel given location and the espense generally of hotels in the UK. Certainly I have stopped at the Travelodge in Canterbury for slightly less but the quality there was much lower.

Use Again?

I would certainly use this hotel again.

When, Who & Why

Saturday 11th August 2007. My girlfriend and I. Overnight stop pre early ferry from Dover en route from the UK to Italy.

  • Liked — Location right on the main road to Dover
  • Disliked — No lift to the first floor rooms
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank GCall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Canterbury

Property: Holiday Inn Express Canterbury
Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Location: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Upper Harbledown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Official Description (provided by the hotel):
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

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