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“Great value, comfort and service.”

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Holiday Inn Express Canterbury
Reviewed November 5, 2012

I stayed here with my family during half-term. The hotel has a warm, homely atmosphere and is fantastic value for money. The room was clean, warm and comfortable. The staff were welcoming and friendly and the buffet breakfast exceeded our expectations. For what is classified as budget accommodation, this is a great place that we would definitely return to.

Room Tip: Some rooms are close to the A2 so it might be worth checking about road noise.
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  • Stayed: October 2012, traveled with family
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1  Thank Ginny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded November 8, 2012

Dear Guest,
Thank you for your comments posted on tripadvisor.We look forward to welcoming you back to Holidayinn Express Canterbury.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 - 491 of 751 reviews

Reviewed November 4, 2012

Good, clean hotel for the money. The breakfast was good as well. It is a busy hotel, but the rooms are quiet. Great for groups. If you have teens, or younger kids they need to go in groups to the lobby. We felt a little uncomfortable with so many people that were sitting around in the lobby to let kids hang out down there. The front desk people were very friendly and helpful.

  • Stayed: August 2012, traveled on business
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1  Thank Dee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded November 6, 2012

Dear Guest,
Thank you for your comments posted on tripadvisor.We look forward to welcoming you back to Holidayinn Express Canterbury.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

This is a typical budget chain hotel.Basic rooms not spectacular. Found rooms to be very warm but due to the location being next to the main A2 dual carriageway you could not open windows due to traffic noise which could be heard clearly in the room with windows shut.
Buffet breakfast was provided which again was basic and not particularly attractive. Choice of cooked was chipolata sausages which were clearly value ones, baked beans catering standard tasteless and scrambled eggs clearly made from powdered eggs the industry standard. Museli was very sweet and not nice. Toaster was help youself which took forever and required you to run it through twice to tast it, why they cannot have amember of staff feeding this I do not know would have made things far quicker. Not enough tables to go round, as most seated 4 but had only one person seated at them due to lots of individual customers. Would not stay here again unless I had no choice.

Room Tip: Ask for a room at the very back away from road traffic noise.
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  • Stayed: October 2012, traveled with family
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1  Thank Craig1264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded November 6, 2012

Dear Guest
Thank you for taking the time to share your feedback. Please accept my sincere apology for your experience. I have taken note of your comments regarding our breakfast area and the quality of the food.I will share these to our management team to be addressed accordingly. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

I truly appreciate you taking the time to share your feedback and I hope that you will consider us again on your next travel.

Kind regards

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Reviewed October 29, 2012

This hotel was good value for money. Stayed one night in the area, rooms were very clean and comfortable, staff very friendly and knowledgable. The breakfast was great, good choice and plenty of it to set you up for a good day out.
The taxi company organised by the hotel for us was excellent value and service, the driver even managed to get us back to the hotel late at night when the A2 was closed!!!

  • Stayed: October 2012, traveled with friends
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Thank kayDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded November 1, 2012

Dear Guest,

Thank you for your comments posted on Tripadvisor.
We look forward to welcoming you back to Holiday Inn Express Canterbury.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

Stayed in a family room on a Sunday night before crossing the Channel.
We have stayed in this hotel before and were more than happy to return.
Clean rooms and friendly staff.

We had dinner at the hotel in the evening, and the standard buffet breakfast in the morning. The dinner menu is a little limited, but what we had was tasty. It's the same with all Holiday Inn hotels - why is there no bacon on the breakfast menu, it would make such a difference?

I'm sure we'll be back.

  • Stayed: October 2012, traveled with family
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Thank AMcL007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded October 25, 2012

Dear Guest,

Thank you for your comments posted on trip advisor.We look forward to welcoming you back to Holidayinn Express canterbury in near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

At £57 for a double ensuite room with breakfast very good value. The room was a bit small but had space for a sofa. The bathroom only had a shower but it was a powerful on and everything was clean. Small touches such as a suitcae holder which opened up and folded against a wall and reading lights at each bedside cabinet and at a desk were appreciated.

Free WiFi and a flat scrreen TV with several cable channels.

Considering it is a budget hotel the buffet breakfast was very good. Fresh rolls, mini croissants and bread you toast yourself. Choice of juices, tea and coffee, various flavoured yoghurts, scrambled eggs and beans, sausages (which we couldn't have being vegetarian). Cereals and fresh fruit. Grapefruit or peach segments.

There is a large indoor heated pool and spa which we didn't use but having such a facility in a cheap hotel is great value.

  • Stayed: October 2012, traveled as a couple
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1  Thank Lynda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded October 25, 2012

Dear Guest,

Thank you for your comments posted on trip advisor.We look forward to welcoming you back to Holidayinn Express canterbury in near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

me and my partner stayed here for one night as a stopover after travelling down from cumbria to london by train, it was a very quick and efficient check in staff were pleasant ,we had a double room which had a large ensuite shower but no bath shower was very powerful though with nice hot water. tv was a nice plasma with plenty of choice of freeview channels,bed was comfortable although the pillows werent as good.i ordererd our food at the bar as there was no room service and my partner was very tired after travelling all day, so the staff just rang my room when it was ready and i brought it up to eat in our room..the food was very tasty and reasonably priced,breakfast was buffet style but there wasd no bacon no mushrooms ,there was only sausages ,beans and scrambled egg,which to me is not a breakfast but it was tasty and there was plenty of cereal,fresh fruit,bread rolls etc,,overall this hotel was cheap at 51 pounds for the two of us and it was clean and accomodating i would stay again if i was in the area.

  • Stayed: October 2012, traveled as a couple
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Thank michelle j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded October 19, 2012

Dear Guest,

Thank you so much for your comments posted on TripAdvisor.
We look forward to welcoming you back to HolidayInn Express Canterbury.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Canterbury

Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Location: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Upper Harbledown
Price Range: $50 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Official Description (provided by the hotel):
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

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