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Coochie Island Resort
Sydney, Australia
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Help Wanted ...”
3 of 5 bubbles Reviewed May 3, 2011

The rooms at the resort needed a thorough going through. The furnishings were very old and the mattresses and pillows needed replacing. My pillow actually smelt. The mattresses on our bed and that of our friends in the other room were sagging and needing replacing.
We found a vest in the pull out bed when it was opened, earrings in the spare bedrroom and I have been in caravan park amenity blocks with cleaner floors. I went from the shower to the kitchen and then to the bedroom and my feet were black by the time I got there.
In regards to the food I was looking forward to the seafood platter that showed lots of promise on the menu. Given I was on the coast I expected that the seafood would be very fresh but tasted quite old and overcooked.
It is sad that such a great location has become so run down and old. I would suggest that the new owners reduce the rates and start upgrading the rooms and staff.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank FishWife64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    51
    76
    38
    23
    38
See reviews for
35
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed May 1, 2011

We recently stayed here for a wedding and what a mistake that was the service was the worst ever. It seems that there are new owners running the place but a lot of the staff are old staff and don't want to do anything for you. I think the best thing that could happen is for the new owners to sack slot of the old staff and maybe the service will improve. I know that everyone that went over for the wedding would never stay here again

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Pratty22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coochieresort, Manager at Coochie Island Resort, responded to this review, May 9, 2011
We took over management of the resort on March 31. We have conducted 3 weddings and a renewal of vows in this time plus Easter and Anzac Day labour day weekends, and have had rave reviews from all particularly in regards to the friendly welcome and "family atmosphere" , food and entertaiment. Staff meetings are held on a regular basis to ensure our Mission Statement of friendly and professional service is provided to all.
We were not aware that a customer was unhappy and would have done our best to ensure that their stay was as comfortable as possible.We hope that this customer makes contact with us with a view to a second chance at showing what we are about , that is to treat every guest as number one, which is our priority.

Jackie and Cliff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Coochie Island Resort

Property: Coochie Island Resort
Address: 10-16 Dawn St, Coochiemudlo Island, Redland City, Queensland 4184, Australia
Location: Australia > Queensland > Brisbane Region > Redland City > Coochiemudlo Island
Amenities:
Beach Shuttle Bus service
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Coochiemudlo Island
Hotel Class:4 star — Coochie Island Resort 4*
Number of rooms: 11

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