We needed somewhere to stay for an indefinite period of time (around 3 weeks duration). It was not a leisure stay which is why we opted to stay at a more reasonably priced place rather than the usual 5 star hotels. My encounter with one of the staff members was dreadful (to say the least) and any complaints I made regarding the situation fell completely on deaf ears as the young lady who I had an issue with is the motel owners daughter in law. I will not bore everyone with the details of the issue, however I believe if you decide to open a family operated business you should train all the family members who have direct contact with customers in customer service. In my case when the young lady saw that I was visibly distressed by her behaviour and that I had become irate at her due to the situation which she perpetuated, instead of saying to me 'I'm sorry' or trying to placate me from my upset sate and making no efforts to console me in the least; she looked at me and said "You have an attitude". Enough said.
At that point I felt like I was in some third grade high school not in a supposed motel where I' m a customer. Never had such an experience with an individual in a commercial setting in my life.
- Official Description (provided by the hotel):
- The Comfort Inn & Suites Burwood is known for offering quality rooms at affordable prices. With over 50 comfortable rooms and suites, there is an array of rooms to suit all guests, ranging from the general traveller to families. Our selection of rooms include: Standard Hotel rooms, Suites, Studios and Serviced Apartments. All rooms offer a timeless decor with essential facilities to help make your stay more relaxing and enjoyable. A Courtesy Shuttle Bus is available for morning drop offs to Sydney Olympic Park and nearby train stations upon request. We provide delicious food in Zeina's Cafe, which is open for Breakfast and Dinner. Room service is also an option. Guests can enjoy the outdoors in our spacious and landscaped courtyards, where BBQ facilities are available. Our Reception Desk is staffed 24 hours and we provide free underground parking. Located in the inner-metropolitan area, we are only 4 kms from Sydney Olympic Park (Homebush Bay), 11 kms from Sydney CBD and 12 kms from Sydney International and Domestic Airports. The Comfort Inn & Suites Burwood is close to major Business Parks and Hospitals (including Strathfield Private, Concord and Canterbury) as well as Shopping Centres like Westfield and DFO Homebush. An array of tantalising restaurants nearby include Thai and Italian. We are also convenient to public transport with a bus stop nearby with services to the CBD, Airport, Bondi, Burwood and Strathfield among others. ... more less
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- Also Known As:
- Comfort Inn Burwood
- Sydney Comfort Inn