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“One bad apple can ruin the entire experience.”

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Comfort Inn & Suites Burwood
Ranked #1 of 1 Hotels in Burwood
Sydney
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“One bad apple can ruin the entire experience.”
1 of 5 bubbles Reviewed February 15, 2014

We needed somewhere to stay for an indefinite period of time (around 3 weeks duration). It was not a leisure stay which is why we opted to stay at a more reasonably priced place rather than the usual 5 star hotels. My encounter with one of the staff members was dreadful (to say the least) and any complaints I made regarding the situation fell completely on deaf ears as the young lady who I had an issue with is the motel owners daughter in law. I will not bore everyone with the details of the issue, however I believe if you decide to open a family operated business you should train all the family members who have direct contact with customers in customer service. In my case when the young lady saw that I was visibly distressed by her behaviour and that I had become irate at her due to the situation which she perpetuated, instead of saying to me 'I'm sorry' or trying to placate me from my upset sate and making no efforts to console me in the least; she looked at me and said "You have an attitude". Enough said.

At that point I felt like I was in some third grade high school not in a supposed motel where I' m a customer. Never had such an experience with an individual in a commercial setting in my life.

Stayed February 2014, traveled with family
Helpful?
1 Thank livelife990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, June 26, 2014
Thank you for taking the time to review your past stay at Comfort Inn & Suites Burwood.

Allow me to apologize on behalf of our hotel for failing to meet your expectations on your past visit.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Burwood.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Monaco
Level Contributor
123 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed January 9, 2014 via mobile

good place to stay at great price and location free parking and very clean room service meals cheap and quick


will stay again next time in town


only prob I hade was inconsiderate travelers made the stay a little frustrating at 2am 2 nights in a row when they slammed their doors shut this is not the hotels fault

Stayed January 2014, traveled on business
Helpful?
1 Thank bcamron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, January 15, 2014
Good Afternoon,

Thank you for your kind review about your recent stay with us.
We do offer free parking to all guests as a welcome gesture and thank you for your appreciation. Our location is very central and yes i must agree that our rooms are very clean. The cleanliness of the guest rooms are our top priority and i have passed this great review on to the housekeeping department and they are very appreciative of your comment. I am sorry to hear that there were a few inconsiderate guests that kept you up, i would like in the future for you to let reception know so you can not be woken up again. We do open 24 hours to avoid any similar situation as our guests comfort are our main concern. I am pleased that your overall experience was exceptional and we look forward to welcoming you back again in the future.

Kind Regards.
Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 10, 2013

we stayed 7 days in the Junior suite, The rooms are small for 2 people but comfortable, the location is great close to all transport, bus and trains, they also offer a courtesy bus service which is great to get your bearings.
Bathroom is small but functionable be aware the bath is quite high to step up into , there is a handle to assist but be aware if your small or elderly.
Staff were very helpful and friendly nothing was too much trouble. If you are not used to traffic noise ensure you ask for a room away from the front, there is plenty to choose from unfortunately they were booked out when we stayed, We got used to the traffic noise but the first few nights were sleepless. Excellent undercover parking provided at no cost. Restaurant is small but meals were great. Great place to stay reasonable priced close to Sydney

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wacountryfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, January 15, 2014
Thank you for taking the time to post your review about your stay with us. I am pleased to hear that your overall stay was exceptional. I must agree that we are situated in a prime location close to all transport types and as a bonus we do run a courtesy bus for our guests convenience. For your next stay with us, please ask for the walk in shower instead of the bath tub as this will assist the elderly. We do have different types of rooms to assist all guests and must agree to your comment that nothing is too hard or difficult for the staff. We believe that the guests must be happy and satisfied with their stay so we will endeavor to provide that service. Thank you for your kind words and valuable feedback and we look forward to welcoming you back in the future.

Regards,
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 23, 2013

If you've booked the 'Junior' room, expect a concrete bunker. It's fine for one night - enter to a small random room with a couch, followed by the bathroom, and then the bedroom. But for comfort, the Studio is better. One large room with kitchen and a balcony. Externally it looks like a typical Comfort Inn, but it has been renovated in recent years, and feels nice and modern and clean. There is no wireless internet. The staff are lovely and very helpful. The little restaurant onsite does a basic, but lovely, lamb shank for $14, delivered to your door. The local IGA is basic, but fine. For an inexpensive stay close-ish to the city, this place is ideal

Room Tip: There are other types of rooms available, but I haven't stayed in them, so can't comment. Bu...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, June 26, 2014
Dear Karyn,

Thank you for taking the time to post a great review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Pascale.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

Thank you for such a pleasant stay in August. This was our First time staying here and we will definitely be returning. Great location as it is central, spotless rooms, helpful reception staff & great restaurant food! Thank you for making our experience pleasant and we will be recommending your hotel to others.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, June 26, 2014
Thank you for taking the time review your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Pascale.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Pirie, Australia
1 review
4 of 5 bubbles Reviewed October 22, 2013 credit card Amex Card Member Review

great place... good food at the restaurant. parking a bit difficult.. TV is not that digital... quiet place... helpful reception...food in restaurant is good and can get them quick, would recommend anyone to visit

Stayed September 2013, traveled with family
Helpful?
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, October 24, 2013
Thank you William for posting your feedback. I am glad to see you found your stay at the Comfort Inn and Suites Burwood overall impressive. Our restaurant definitely serves great food for breakfast and dinner and our chefs like to serve only the best. Our staff are always striving to meet guests expectations and this is a reflection of your stay with us. Perhaps on your next visit you would like to park in our basement carpark. We have 2 levels of parking with lift access to all room levels and offer all guests complimentary parking. We look forward to welcoming you back on your next visit with us.
Regards,
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
5 of 5 bubbles Reviewed July 28, 2013

My husband and I used the Hotel twice in July 2013 as we had our daughter in hospital. The first time we had a Standard room which we felt was very clean but a bit small for 2 people so the second time we booked the Studio apartment which was a larger room with a kitchennette which made our two day stay very adequate. It felt homy and comfortable. The cleaniness of the room was exceptional.
The staff was extremely friendly and helpful right from the beginning when we asked for our "Sercice Dog Casper" to be allowed to stay with us. Casper stayed with us on both occasions.
I woukd have no hesitations to recommend this Hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeinaSukkar, Manager at Comfort Inn & Suites Burwood, responded to this review, July 30, 2013
Hi Cathy,

Thank you very much for posting your valuable feedback.
The Staff here at Comfort Burwood are pleased that you found the Studio Apartment best suited to your needs. We endeavor to reach Guests expectations and to hear your comments are appreciated.
We look forward to greeting you again the next time you stay with us.
Sincere Regards,

Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Burwood

Property: Comfort Inn & Suites Burwood
Address: 117 Liverpool Rd, Burwood, New South Wales 2134, Australia
Location: Australia > New South Wales > Greater Sydney > Burwood
Amenities:
Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Burwood
Price Range (Based on Average Rates): $
Hotel Class:4 star — Comfort Inn & Suites Burwood 4*
Number of rooms: 53
Official Description (provided by the hotel):
The Comfort Inn & Suites Burwood is known for offering quality rooms at affordable prices. With over 50 comfortable rooms and suites, there is an array of rooms to suit all guests, ranging from the general traveller to families. Our selection of rooms include: Standard Hotel rooms, Suites, Studios and Serviced Apartments. All rooms offer a timeless decor with essential facilities to help make your stay more relaxing and enjoyable. A Courtesy Shuttle Bus is available for morning drop offs to Sydney Olympic Park and nearby train stations upon request. We provide delicious food in Zeina's Cafe, which is open for Breakfast and Dinner. Room service is also an option. Guests can enjoy the outdoors in our spacious and landscaped courtyards, where BBQ facilities are available. Our Reception Desk is staffed 24 hours and we provide free underground parking. Located in the inner-metropolitan area, we are only 4 kms from Sydney Olympic Park (Homebush Bay), 11 kms from Sydney CBD and 12 kms from Sydney International and Domestic Airports. The Comfort Inn & Suites Burwood is close to major Business Parks and Hospitals (including Strathfield Private, Concord and Canterbury) as well as Shopping Centres like Westfield and DFO Homebush. An array of tantalising restaurants nearby include Thai and Italian. We are also convenient to public transport with a bus stop nearby with services to the CBD, Airport, Bondi, Burwood and Strathfield among others. ... more   less 
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Also Known As:
Comfort Inn Burwood
Sydney Comfort Inn

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