Be aware that when you book for the Grand Mecure unless you read your itinery - ALL signs point to the Novotel.. If you use your GPS it will take you to the back of the hotel where there is NO SIGNAGE at all to let you know how to get to reception.
Customer service was no existant ( we run our our accommodation business in the south west).
Upon checking in *and rather flustered due to the maze we had to walk through aswell as running late (poor signage) to get ready for a wedding we were told that the wedding we were attending wasnt here. The lady said she'd not heard of that name, without even checking. The wedding was there and we told by a friend after bumping into him.
ROOMS... at $280, with rusted shower rails, rusted windows etc... no thanks. but overlooked the golf course.
Suggested to the lady in the morning when checking out that if there are a number of people that dont have their itinery handy and dont know that all the signs pointing to the Novotel also means Grand Mecure Accor then perhaps more signage would be great.
I was told that they expect people to read their itineries. A simple, we'll make note of that was suffiecient.
All in all the ladies at the front desk let this review down.. Room was the only one available and at that price, wouldnt be staying again!
- Official Description (provided by the hotel):
- The Sebel Swan Valley the vines is an all apartment Hotel located adjacent to Novotel Vines Resort and overlooking the championship golf course. The rooms range from studios to 2-bedroom apartments and all are fully self contained. Located in the stunning Swan Valley famous as a wine region and with a reputation for great food and local produce. With many of Perth's top restaurants located in the Swan Valley this is the perfect getaway destination. A short 20 minute drive from the airport and only 30 minutes from Perth City it is a great base for exploring. The championship golf course is perfect for a golf getaway too. The facilities at the Novotel are available for use by the guests of the Sebel when operating. ... more less
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- Also Known As:
- The Sebel Swan Valley The Vines