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“The Vines WA”

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The Sebel Swan Valley the Vines
A TripAdvisor Member
“The Vines WA”
Reviewed October 2, 2011

A totally relaxing and enjoyable experience - very helpful staff
Golf course and Pro shop staff also very helpful - beautiful course.
The hotel & apartments very nicely appointed - good access to the rest of Swan Valley Tourist attractions.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
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    21
    10
    4
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53
78
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26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2011

my dietary requirements of gluten & dairy free couldn't be accommodated for as a hotel guest. But as a conference guest they were accommodated for. There was a double standard for service which there is no excuse for as the food is all prepared in the same kitchens. I would have been happy with steamed rice and vegetables, but that seemed to be too difficult!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this review, November 8, 2011
Dear Valued Guest, I sincerely apologise for the less than positive experience while staying at Grand Mercure The Vines. I have discussed your feedback at great length with the Resort Manager and the Restaurant Manager in order to rectify this issue. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 25, 2011

The location of the resort is very good although the check in / clubhouse was a bit difficult to find in the dark. The unit we had was a ground floor apparment which has seen better days. Kitchen layout was ridiculous, all the power was on the left under the units whilst the extractor fan was on the right past the sink, so none of the cables stretched far enough and why would anyone stretch electrical appliances over a sink anyway.
Bathroom was large enough but needed a good clean and the mould on the window ledges was not attractive, don't run a bath either as you will run out of hot water. The toilet was a challenge, to get into you had to step in lurch over the bowl so you could close the door behind you.The unit looked to have suffered from damp at some stage going by the markings on the walls and skirting boards, some of which were still away from the wall along with cracks and damage, it makes it easier for the spiders to get in...lol.
And finally the living room, when we walked in you felt there was something strange about the layout of the furniture, when we moved the seats to face the TV we realised that the furniture was layed out to cover the stains / marks on the floor.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dodge5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this review, November 8, 2011
Thank you for your constructive feedback in relation to your stay. The Grand Mercure The Vines typically provides a high quality of product and I am unsure why on this occasion we failed to meet our normal high standard. I have communicated your feedback to the General Manager in order for them to share with their teams to reiterate the importance of consistency and guest expectations. Thank you once again for your feedback and we look forward to welcoming you back in the future.
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A TripAdvisor Member
Reviewed September 17, 2011

The hotel and its location I really love but the service was terrible. It was the verst experience I had ever have in my travelling life. I stand 2 hours outside the hotel at 2:00am and no one entertain me about the keys as I already book the hotel in advance. No one had courtesy to remind me about the procedure of taking the keys from Novotel's reception. Later I asked for favour as I suffered alot that can I have 2 more hours to check out but they didnt do anything. I stay their more than what I stay. it was really a bad experience as an Accor Member.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this review, November 8, 2011
My apologies for the problems encountered whilst at the property. This is not typical of the level of service we strive to achieve at Grand Mercure The Vines. We have taken this response very seriously and have advised the General Manager of the Novotel. While it is difficult to reverse your experience It gives us a better understanding of the encounter you endured.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Swan Valley the Vines

Property: The Sebel Swan Valley the Vines
Address: 79 Hermitage Dr | Swan Valley, The Vines, Swan Valley, Western Australia 6069, Australia (Formerly Grand Mercure The Vines, Accor Vacation Club Apartments)
Location: Australia > Western Australia > Greater Perth > Swan Valley > The Vines
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in The Vines
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Swan Valley the Vines 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Sebel Swan Valley the vines is an all apartment Hotel located adjacent to Novotel Vines Resort and overlooking the championship golf course. The rooms range from studios to 2-bedroom apartments and all are fully self contained. Located in the stunning Swan Valley famous as a wine region and with a reputation for great food and local produce. With many of Perth's top restaurants located in the Swan Valley this is the perfect getaway destination. A short 20 minute drive from the airport and only 30 minutes from Perth City it is a great base for exploring. The championship golf course is perfect for a golf getaway too. The facilities at the Novotel are available for use by the guests of the Sebel when operating. ... more   less 
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Also Known As:
The Sebel Swan Valley The Vines

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