The hotel and its location I really love but the service was terrible. It was the verst experience I had ever have in my travelling life. I stand 2 hours outside the hotel at 2:00am and no one entertain me about the keys as I already book the hotel in advance. No one had courtesy to remind me about the procedure of taking the keys from Novotel's reception. Later I asked for favour as I suffered alot that can I have 2 more hours to check out but they didnt do anything. I stay their more than what I stay. it was really a bad experience as an Accor Member.
- Official Description (provided by the hotel):
- The Sebel Swan Valley the vines is an all apartment Hotel located adjacent to Novotel Vines Resort and overlooking the championship golf course. The rooms range from studios to 2-bedroom apartments and all are fully self contained. Located in the stunning Swan Valley famous as a wine region and with a reputation for great food and local produce. With many of Perth's top restaurants located in the Swan Valley this is the perfect getaway destination. A short 20 minute drive from the airport and only 30 minutes from Perth City it is a great base for exploring. The championship golf course is perfect for a golf getaway too. The facilities at the Novotel are available for use by the guests of the Sebel when operating. ... more less
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- Also Known As:
- The Sebel Swan Valley The Vines