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58 - 62 of 251 reviews
I booked their northern lights tour and they took us out on a very cloudy day because they’re a small company who wants to keep your money like “Happy”world. You have no choice because there is a 24 hour cancellation and the weather changes so often that you’re not able to cancel if the weather gets grim and if the tour is scheduled to go out. This was truly disheartening because I felt they kept our money knowing we wouldn’t see the lights so they can run a profit. It’s a very expensive tour and it’s a small company so they need the revenue so they don’t cancel unless it’s pouring. You’re better off with a bigger, more reputable company. They also claim and advertise to do a lights show and they didn’t do it. Their donuts were stale so that didn’t help. Two stars cause I liked our tour guide however he said we could get a refund cause we didn’t see the lights. He should know what their return policy is and not say that to the group. I knew that once they take you out, you have no choice and cannot get refund. Also our tour guide HIMSELF said when he picked us up that while it looks cloudy other groups have cancelled and is hopeful we’d see the lights. Huh? Goes to show you. They RIP you off. I don’t care that we didn’t see the lights with them; I care that they took us out- KNOWING it was cloudy and NOT likely to see the lights so they take your money. My friend was on the website that you can check to see cloud coverage. My advice - you can see the lights on your own like we did in Vik. Don’t waste your money on this dishonest company.
When booking with Happyworld, you must request Thruster as your guide. His knowledge, humor, commitment and passion for the Northern Lights and ensuring every client has the best possible experience is inspiring. We stayed well past the contracted time (midnight) because the lights were a little late on our evening, and we ended up having an experience of a lifetime. The lights can be temperamental, so, you want to make sure you are with someone who will do whatever it takes to make the most of this bucket lister.
Thank you ever so much for writing this lovely review! We love that you had such a positive experience with us. Happy days :-)