The apartment was nothing like what I thought i had booked. It was a tiny little studio apartment. Not in the location requested. There are a number of problems with the fittings, while kind of funky not everything works well, no instructions for anything. The wifi instructions are wrong, the stove was a hit and miss affair. Theere was no where to hang anything. Not even the soacking wet snowy gear that every icelander has a hook for. There is no where to put a suitcase. We spent the whole time tripping on things.
The room had not been cleaned. we asked them to change the sheets and give us fresh towels and empty the rubbish, but none of this happened.
on the othre hand I needed help with organising some radio shows I am making, and we needed to print some documents which they did happily.
So i think they attempt to do some things well and others just slide...but it is iceland after all.!
and reyhjavik is so brilliant and the hotel is right in town all of this hardly matters.
I would stay again...but make sure they changed the sheets!More