When we arrived, we had to wait in the lobby for an hour so they could make sure to give us the crappiest rooms they had, although we paid a premium price. We were in the attic of the 3rd floor so our 100 square foot tiny room was cut down even smaller by the slanted roof, for my husband and myself we were given 2 single beds, which while annoying for our anniversary trip was not make or break, however the sheets were filthy, and the window didn't close so it was 5 degrees Celsius in our room, floor hadn't been cleaned and there was some sort of filth and mold growing out of the bathroom tile. Horrendous! The walls are dirty and the drywall tape exposed and peeling off.
The cleaning issues are one thing then the service is irritating.We got off a red eye flight at 4:00am and ran around Iceland and Reykjavik until 12:00 and finally we came to see if we could check in early as we were dead on our feet or at least see if there was a cafe or lobby we could sit and wait till check in. The front desk receptionists got all bent out of shape and were frustrated and deliberately kept ignoring me and my questions. I would never stay here again or recommend anyone stay here.More
- Free Parking
- Breakfast included