In a nutshell, this hotel is at a great location, breakfast and wi-fi are included, but the staff and level of service is inconsistent.
When we first arrived to our room, we immediately discovered that they gave us two twin beds pushed together even though we had booked a room with a king-size bed. When we complained, they had the housekeeper put a large mattress pad over both beds but they gave us two small comforters. When we complained again, they said they didn't have any large comforters that cover two people. Essentials in the bathroom were also minimal (i.e. just one roll of toilet paper and no hand towel). Every time we spoke to the girl at the front desk, she seemed annoyed and had a bad attitude throughout. Her colleague on the same shift wasn't any more helpful.
It was a very frustrating first day, but after we left the hotel to explore, we realized we were in a prime location. The hotel is located at the start of the main street downtown, it's surrounded by cafes and restaurants, there are two convenience stores nearby, it's a block away from the harbor, two blocks away from the Gray Line sales office where we took 3 tours, and everything else was within walking distance. After the first day, we met other staff members who were super friendly and helpful.More
- Free Wifi
- Free Parking