When we arrived late afternoon on a Sunday we discovered a problem with our reservation. The young woman at the front desk did everything she could to meet our needs and was very concerned that we were treated fairly, and were comfortable as could be under less than ideal circumstances. They had only 2 double rooms left and neither were really nice rooms but we were told that they would move us the next morning which they did. The room was clean but tiny, dark and tired looking. It was more a cave than a room, but the next morning we were moved to what had to be a prime room: a third floor corner room, with a king sized bed, a view of the statue of Leif Elriksson and the magnificent church, Hallgrimskikirkja, across the street (one of the must sees of Reykjavik) with plenty of room and light. We were surprised at the size of the room and the view. When we checked out the owner insisted on giving us a partial refund on our rate because of the room we had been assigned on check in. The breakfast was varied, plentiful and very tasty. Coffee, tea and chocolate were available free 24 hours with a comfortable area to meet other guests and compare notes. The central location combined with the friendly helpful AND caring staff makes this the very first hotel one should consider when visiting Reykjavik. All hotels experience reservations problems but I have never had one handle the problems with the concern and caring that this hotel did. It would have been so easy for the young woman to adopt a take it or leave it attitude but see did not; she was very concerned and cared that they had made a mistake leaving us with less than a good choice. I will stay there if ever in the city again, I would recommend this hotel to any friend or anyone else seeking a good hotel with friendly, helpful and caring staff. A real A+++++++ hotel.
- Official Description (provided by the hotel):
- We are a 3 star family run hotel located in the centre of Reykjavik city opposite the famous Hallgrims Church .Our Hotel is in a quiet part of Reykjavik city and offer free parking opposite our Hotel .We offer 50 rooms all with private bathroom facilites and free wi fi internet connection . ... more less
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- Also Known As:
- Leifur Eiriksson Hotel
- Leifur Eiriksson Reykjavík