Although our friend Nick had prewarn us that a lot of locals in Reykjavik weren't exactly customer service driven, I did not expect to be faced with a complete and utter lack of hospitality from strangely enough, a hotel.
The Chinese woman sitting at Main Reception wore no uniform, she was wearing jeans as if she were sitting in her front room. We went to our room and it had two seperate single beds which is fine. The room was clean so there wasn't really much to complain about.
The bathroom isn't a bathroom at all - it is a wet room; the shower when turned on will wet EVERYWHERE. Plus when you did have the water on, the extremely strong scent of rotten eggs came through the shower that you felt dirtier coming out of a shower than when you first stepped into it.
I tried to use the room phone to call our friend Nick to meet up and there were no directions on how to get an outside line so when I got a hold of the Reception desk I asked her how do I do this and she scoffed into the phone and promptly hung up on me. Why have a phone in the room when it can't be used whatsoever?
Breakfast was absolutely atrocious as well. It was an absolutely cramped room painted in a thick white paint with dirty tables with dirty table cloths on top of them and a shelf which had cold meats, cheese, bread, an out of date toaster, an extremely basic waffle maker, cereal, etc. I asked the Chinese woman for syrup; her English was worse than the dirty tables and instead of jeans, she wore sweats; extremely professional!
My husband and I ended up eating outside of the hotel for most of our breakfasts!
I would never in a million years recommend this place - a friend of mine living in America said that he's keen on travelling to Reykavik. I told him to STAY AWAY from this so called hotel.
If there was a zombie infestation and this place was the only place in the world that was safe from the living dead, I would throw myself into a sea of zombies before even considering to run to this place.
- Official Description (provided by the hotel):
- Metropolitan Hotel lies on a quiet street, just a 2-minute walk from Ingolfstorg Square (city center). It offers free in-room Wi-Fi and functional rooms close to Reykjavik’s shopping, restaurants and cultural attractions.A TV, work desk and radio can be found in each guest room. All have a private bathroom with either a shower or bath.Every morning Metropolitan serves a continental breakfast. Staff will gladly recommend area restaurants for other meals.The popular Kolaportid Flea Market is a 5-minute walk from the hotel. The harbour, where whale safaris depart regularly, is located 400 meters away. ... more less
- Reservation Options:
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- Also Known As:
- Metropolitan Hotel Reykjavík