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All reviews domestic airport satt restaurant small airport the bus city airport icelandair package nice hotel breakfast buffet minute walk iceland air hotel restaurant spa area steam room downtown area blue lagoon early check rooms are small
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Reviewed January 2, 2022

The hotel staff was exceptional. The location was not close to downtown so you have a 20-min walk to get to restaurants and other attractions. The hotel breakfast buffet was good, love the Icelandic waffles and happy-marriage cake.

There were so many problems with Icelandair Holidays USA I'm sure I'll run out of space. Bottom line, DO NOT book your trip w/ Icelandair. We tried to reschedule due to covid and got the run around via 17 emails. Running out of time, they gave us only one other week we would be allowed to change our travel, and it was a week my daughter had school. Zero other options despite the DO NOT Travel advisory from the US Travel consulate.

When we checked in they had the wrong date of arrival for our reservation, which the staff quickly adjusted. The first tour as part of the package with Reyjkavik Sightseeing, they almost forgot to pick us and only did thanks to the exceptional hotel staff.

The next day Reyjkavik Sightseeing (Icelandair Holidays tour partner) COMPLETELY FORGOT TO PICK US UP. First they said they had no record of our reservation and then said we weren't at the pick up when the bus came. We were. We had to get a shorter tour that did not include the Secret Lagoon. No offer of compensation was made to us.

Rest of the trip went as planned, except upon returning home, discovered we caught covid while in Iceland. I don't know why they wouldn't let us reschedule the trip when all the info I read on the Icelandair website said we could get a travel voucher to travel later.

Overall terrible experience w/ Icelandair - would not trust them, only out for the money and not the best interest of the customer,

Date of stay: December 2021
    • Value
    • Sleep Quality
    • Service
Thank M2878CPclares
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 18, 2021 via mobile

The hotel was fine, nothing special but ticked the boxes for what we needed.
It was clean, comfortable, and staff on the whole were accommodating.
The room was a bit smaller than I would usually like especially the bathroom, hardly any space in there!
The room was serviced daily so no complaints there.
Breakfast although it was ok, by the end of my trip I was skipping Breakfast as I just longed for something else.
The coffee was terrible, very bitter tasting, even the latte or the cappuccino was bitter with not enough milk in it.
The spa if not included is expensive for what it is, the steam room wasn't working so it was the sauna and the pool! If it's not part of your booking they ask for 3000isk and that's too much for what you get.

Date of stay: December 2021
Trip type: Traveled as a couple
2  Thank Thomascooked
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 11, 2021

Really enjoyed staying at this hotel. Although the room was smaller than expected I was pleased with the friendly staff and manager too. Very accommodating and very attentive to our needs. recommended

Room tip: Check facilities being offered before you book
Date of stay: December 2021
    • Value
    • Rooms
    • Service
Thank MKD001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 14, 2021

Very nice hotel & room at the domestic airport, convenient to major roads, adjacent to Oskjuhlid forest, and walking distance (1.5 miles) to Central Reykjavik. Don't be concerned about the airport--there is very little domestic air travel with only small planes (Keflavik International airport is an hour away from Reykjavik). Small, modern, comfortable, very clean room, with mini fridge and hot water kettle. Large parking lot. Excellent Wifi. Included breakfast was plentiful, but lacking meats (only bacon). We didn't visit the restaurant for the dinner buffet because of the expense (about $50 US). Early check-in was $25 extra.

Room tip: Rooms on the south side face away from the airport.
Date of stay: November 2021
    • Location
    • Cleanliness
    • Service
1  Thank Jim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 13, 2021

What a great trip! Great hotel! Location was perfect for walking and right on the bus lines. The Perlan is a short walk from here . A must see! The staff here is amazing! They helped us with navigating bus routes, providing us with an umbrella and calling for a taxi. Michaela at the front desk was super helpful. Our tour company Reykjavik sightseeing cancelled every night and on our last night they canceled again even though other companies were going. She rebooked us on Reykjavik Excursions (book through them your tours) last minute and we were able to see the Northern Lights! A great ending to an amazing trip!

Date of stay: October 2021
    • Location
    • Rooms
    • Service
1  Thank shiloreid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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