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“Okay but not friendly”

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Icelandair Hotel Reykjavik Natura
Ranked #37 of 54 Hotels in Reykjavik
GreenLeadersPlatinum level
Reviewed April 8, 2012

The hotel, located on the edge of the city and an easy 15 minute walk into city centre, has a mid-century feel to it. But the sparseness extends to the staff; they tend to provided the minimum amount of service without actually being rude.

The kids' room were around the corner from our room. For us, this wasn't a big issue but families may want to request rooms closer together, if not next door to each other. The rooms were clean and well proportioned. Oddly, our children's room had a notebook with hotel information but our room did not. Our room got very stuffy and hot so we opened a window a bit at night. Internet access is not free but provided by device on a 24-hour basis - however, there are plenty of cafes that do provide free access.

The breakfast provided is plentiful and should satisfy all tastes. You can take a carafe of hot coffee to your table and then get food. Bread, butter, jam as well as cereal, muesli with milk or yogurt (cultured milk) with toppings; also meats, fish, cheese, fruit, olives are all breakfast options. You can also get pancakes, scrambled eggs, and potatoes, and oatmeal for a hot breakfast.

Satt, the hotel restaurant, while has good food, has rude waiters and is somewhat overpriced. It would be better to walk or take the hotel shuttle downtown and eat at the more affordable and better restaurants there.

Several things however stick in my mind concerning service:

When I asked a receptionist if there was a printer for computer users, she said no but I could email her the document and she would print it out. That was nice. Then, she spelt out the email address very quickly. When I asked for clarification, she *showed* me the stationery so I could see the email address but did not write it out or just hand me the sheet of paper.

Guests have access to the spa pool. When we checked into the spa, the receptionist there sharply told my children that they *must* be quiet because guests were getting massages. So, my kids tried their best to keep quiet and keep the peace but the peacefulness was ruined by another spa attendant letting a door slam every time she got more supplies (e.g., towels). If I were the guest getting the poolside massage, the sharp door slam would have disturbed me more than the general background noise of conversation.

These small things as well as other incidents prevent the hotel from being excellent. If you're looking for friendly and full service, this is not your hotel.

  • Stayed: April 2012, traveled with family
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Thank MarylandSlackermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 4, 2012

Don't judge this hotel by its cover! The dated outside resembles an old office building, but once inside, it feels very hip and fun. The rooms are a little on the small side and the twin beds not the most comfy, but it was clean and quiet (third floor room). The only time we heard an airplane was when walking into downtown - which is a nice 15 minute walk on paved paths and sidewalks. It has some great running trails and you can hike up Oskjuhlid (a little hill) that is right across the street and visit the Saga Museum and Pearl restaurant. The hotel staff were very kind and helpful, including in the restaurant Satt where we ate breakfast every day. They have these breakfast cookies that are filled with nuts and seeds and lots of cinnamon-you must try them. They are so good that I brought a couple dozen back home! The staff at the tour desk were also very helpful and nice (which seems to be the case with most Icelanders). My only real disappointment was that the indoor pool was only open until 6:00 pm - and it is a MUST SEE as it is absolutely beautiful. We were never able to actually go in because we were on the go all day long, but it would have been nice to try it out before/after dinner. All things considered, I would definately stay here again!

Room Tip: Read complaints about noise on second floor, so we requested (and got) a third-floor room which was...
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  • Stayed: March 2012, traveled with friends
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Thank packyourbagsagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2012

If you admire 1950s/1960s Scandinavian design, then you will fell right at home by staying in Hotel Natura. The hotel is retro in a very positive. Timeless design is displayed though out the lobby and room. Splashes of pinewood floors and decor; splashes of lime green and orange; plus stone walls and fireplaces makes this hotel very inviting.

The breakfast buffet is an excellent value. The bread at the buffet is super.I especially liked the round pumpernickel-like bread with the hard outer crust and soft inside. Was this particular bread baked underground with steam the way the Vikings did it? The fresh soft inside of this particular bread made me wonder if this bread was cooked with steam.

The lengthy distance from downtown was not much of an issue for me. I like to do a lot of walking anyway. To compensate for the location, the hotel does offer a free shuttle to downtown. If the scheduling of the shuttle does not fit in with the guest's time schedule, the hotel does offer to give tickets to use the Reykjavik municipal bus. The city's bus stop is conveniently located in front of the hotel.

The spa in the basement is a gem. It is a very peaceful place to relax in the pool down there after a long active day. I wish the spa stay open a little bit later and open a little bit earlier on the weekend.

Looking forward to another getaway to Iceland.

  • Stayed: March 2012, traveled with friends
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1  Thank DEPNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

This was a perfectly good hotel for what we paid as part of an Icelandair package. The standard twin room was clean. The view was of the airfield, but we didn't have any problem with plane noise. The room was very hot, which I guess is an expected phenomenon in Iceland from what I've read. You could open the large window for temp control. The one thing that was difficult about the room was that there were no drawers at all... no bureau or anything. Just an armoire with hangers and skinny shelves. We were staying 8 days, so I was hoping not to live out of my suitcase... but that's what I had to do. My friend used the spa which she loved.

We did, however, have a problem with intense noise from below us one night when they were having some annual function. I'm normally not disturbed by noise to sleep, but the concert and then DJ music from the ballroom below was literally vibrating the room. When I called down (thinking it was music from an adjacent room or something,) they apologized but said they couldn't do anything. It went from 11pm-2am. It was pretty unacceptable in my opinion.

The reception staff weren't exceptionally helpful, but not unfriendly either. The shuttle into the city was sparse and, on one occasion, non-existent at the pickup spot in the city, so I had to take a cab back to the hotel. We ate at the restaurant a couple of times... it was quite good.

Again, it was perfectly adequate for what we needed... a fair-priced home base hotel for all the day trips we took and having a restaurant on-site was helpful for the days when we didn't want to think about finding somewhere for dinner. They also have the booking service for tours right there... we didn't use it, but would in the future. I'd definitely stay there again (but I'd be asking about any parties booked in the ballroom and asking for a room assignment accordingly!!!)

Room Tip: Ask about any parties booked in the ballroom below Floor 2... and ask for a room away from it if the...
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  • Stayed: March 2012, traveled with friends
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2  Thank Vega01970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

We booked a Northern Lights package through Iceland Air and this was the hotel we were given. Yes, it is next to a local airstrip, and there were small planes on occasion with virtually no noise. The only way I ever knew a plane had taken off was because I saw it low in the sky and climbing. The outside of the hotel is dated (but not shabby/dated); the inside is lovely. The pool and spa were wonderful, spotless and a welcome area after a long day. The front desk was helpful and pleasant. The rooms were kept clean and I noticed no problem with the temperature being too hot. The breakfast buffet had a lot of options and we ate dinner at the hotel once. It was windy and snowing that night and almost everyone in the hotel decided to eat there (I am guessing) so we had to wait a while for a table. My advice would be to make reservations and cancel if you decide to go to town for the evening. We took the shuttle one day and the public bus (very close) another time. I personally found the walk (and weather) not conducive to a stroll to town. The cab ride home was expensive ($10.) for what was actually about a 4 minute ride. We joked that it was like Las Vegas where you can see a place, but not get there without a long walk. We went to the flea market (meh) and the Natural History Museum (really lovely). Our trip outside the city to the geysers, waterfalls, spa and Northern Lights was wonderful. My husband got a (used)shearling jacket in perfect condition at the Red Cross second hand store in the city for $49. (Be sure and bring a jacket WARMER than you think you'll need because it is very windy!) We had some fabulous hot chocolate and shopped, shopped, shopped. All in all, this was a good hotel and I would stay here again. However, if you are looking for more night life, something in town might be better. For us, on a tour, it was perfect.

  • Stayed: March 2012, traveled with friends
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Thank Delores L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

The hotel was very modern & artistically decorated. Great spa & pool! Rooms were very comfortable & clean.

  • Stayed: February 2012
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1  Thank vavalou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

We stayed here from March 18-25. The hotel was part of a package deal with Icelandair (Golden Circle and Magical Nights). Very modern and nice looking hotel. Upgrades to the deluxe rooms were about $50 USD a night. Standard room comes w twin size beds. We put them together but since they are made of extremely light material, they tend to push apart w the slightest movements. They did offer to move us to a double bed if available.

The bathrooms are clean and they provide you w Soley soap/shampoo (Icelandic organic beauty products!). The TV only has about 8 or so channels so don't bother unless you want to order movies. Our room came w tea & coffee and a pot for us to boil water which was quite nice. The room also has a small fridge for you to store all your Bonus Supermarket bought skyr. :)

Located inside this hotel is the Satt restaurant. Pricey but then again so is the rest of Iceland. We got a salami & Brie croissant and it cost us 850 ISK. Hot chocolate is quite excellent. We ordered a hamburger and salmon dish our first night and the bill came out to about $50+ USD. The burger and salmon were pretty good.

There is tour booking inside the gift shop but they tend to take random breaks so it's a bit inconvenient when you want to book tours at the last minute (due to the unpredictable weather).

The hotel is a good 20-30 minute walk (depending how rainy/windy it gets). There is a gas station w Subway, Serrano (Icelandic version of Chipotle?), and Nesti (hot dogs & snacks) about a 10 minute walk for cheaper food options. The hotel does offer a free shuttle bus to the city but only 2 time slots in the morning and 3 in the evening. If you miss it, you can catch the city bus (which arrives every 30 minutes & the hotel will give you tickets). Taxi is only about 4-5 minute ride from the City Center but will cost you a good $15-20. We did end up walking the majority of the times since the shuttle & buses were too inconvenient for us.

One thing I will have to rant about is that the hotel staff does not seem to know much about the museums in town. I had asked about the Museum of NATURAL History and the gift shop lady pointed us in the direction of a library? The front desk pointed us to the location where the museum USED to be. Let me tell you, I was highly disappointed when we trekked out there and found a sign pronouncing it CLOSED (forever).

One HUGE plus about this hotel is that it has a spa. Free for hotel guests. They offer your typical spa services and they have a pool, hot tub, dry sauna, & steam room. Great after those long hikes and adventure tours. They also have a gym and yoga classes ($25 per session).

We did enjoy our stay here and would consider coming back when we come back to Iceland. If you are on a budget, I would recommend staying in a guest house close to City Center.

Room Tip: Request a room that faces away from the airport if you are a light sleeper.
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  • Stayed: March 2012, traveled as a couple
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1  Thank irlily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Icelandair Hotel Reykjavik Natura

Address: Nautholsvegur 52, Reykjavik 101, Iceland
Phone Number:
Location: Iceland > Capital Region > Reykjavik > Miõborg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Reykjavik
#8 Spa Hotel in Reykjavik
#19 Luxury Hotel in Reykjavik
Price Range: $139 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Icelandair Hotel Reykjavik Natura 4*
Number of rooms: 220
Official Description (provided by the hotel):
Four-star Reykjavik accommodation showcasing the best of Icelandic nature. Newly-renovated Icelandair Hotel Reykjavík Natura (formerly Hotel Loftleidir) is close to the city centre, in the quiet Oskjuhlid wooded area near the sea. ... more   less 
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Also Known As:
Icelandair Hotel Reykjavík
Hotel Loftleidir
Icelandair Hotel Loftleidir

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