The hotel, located on the edge of the city and an easy 15 minute walk into city centre, has a mid-century feel to it. But the sparseness extends to the staff; they tend to provided the minimum amount of service without actually being rude.
The kids' room were around the corner from our room. For us, this wasn't a big issue but families may want to request rooms closer together, if not next door to each other. The rooms were clean and well proportioned. Oddly, our children's room had a notebook with hotel information but our room did not. Our room got very stuffy and hot so we opened a window a bit at night. Internet access is not free but provided by device on a 24-hour basis - however, there are plenty of cafes that do provide free access.
The breakfast provided is plentiful and should satisfy all tastes. You can take a carafe of hot coffee to your table and then get food. Bread, butter, jam as well as cereal, muesli with milk or yogurt (cultured milk) with toppings; also meats, fish, cheese, fruit, olives are all breakfast options. You can also get pancakes, scrambled eggs, and potatoes, and oatmeal for a hot breakfast.
Satt, the hotel restaurant, while has good food, has rude waiters and is somewhat overpriced. It would be better to walk or take the hotel shuttle downtown and eat at the more affordable and better restaurants there.
Several things however stick in my mind concerning service:
When I asked a receptionist if there was a printer for computer users, she said no but I could email her the document and she would print it out. That was nice. Then, she spelt out the email address very quickly. When I asked for clarification, she *showed* me the stationery so I could see the email address but did not write it out or just hand me the sheet of paper.
Guests have access to the spa pool. When we checked into the spa, the receptionist there sharply told my children that they *must* be quiet because guests were getting massages. So, my kids tried their best to keep quiet and keep the peace but the peacefulness was ruined by another spa attendant letting a door slam every time she got more supplies (e.g., towels). If I were the guest getting the poolside massage, the sharp door slam would have disturbed me more than the general background noise of conversation.
These small things as well as other incidents prevent the hotel from being excellent. If you're looking for friendly and full service, this is not your hotel.
- Official Description (provided by the hotel):
- Four-star Reykjavik accommodation showcasing the best of Icelandic nature. Newly-renovated Icelandair Hotel Reykjavík Natura (formerly Hotel Loftleidir) is close to the city centre, in the quiet Oskjuhlid wooded area near the sea. ... more less
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- Also Known As:
- Icelandair Hotel Reykjavík
- Hotel Loftleidir
- Icelandair Hotel Loftleidir