Came here as part of a large group trip.
Welcome at reception was excellent - the area looked spacious and modern, the bar facilities open plan and cosy, and rooms were quickly assigned.
I had a room to myself, and when I entered the room I was a little taken by surprise - SINGLE glazing (in Iceland! no wonder the heating was on full blast) and a really tiny room and bathroom.
The beds were very narrow (I had 2 singles) and were not even full size single beds. The bathroom light was half broken (flickering, which really should've been fixed during cleaning) and bathroom cleanliness was not quite what a 4 star should be. Plugs in the wall were hanging out (luckily no kids in the room), main bed light was also half falling out of the wall and general impression was of "this probably used to look nice, but is a fair few years beyond what it should be".
Breakfast - good and wide variety of options, good service, friendly. Couldn't fault it. Bar was also reasonably priced.
All in all while an OK hotel, the rooms really let it down and were by no means a 4 star unfortunately.
However, I did get a fantastic example of Icelandic service from Osk, in reception. I had misplaced a personal item on my flight in and she did *everything* she could to contact the airport, airline, etc etc to try and locate my item for me in the local language. Kept me posted of progress and actually genuinely seemed to care, very friendly and service was top notch, she really was great, and went well above and beyond what I would expect!
So while the service and bar/breakfast were great, the rooms let it down, but the service was amazing and if I could give her 6 stars, I would!!!!
- Official Description (provided by the hotel):
- The Radisson Blu Saga Hotel, Reykjavik welcomes guests to the beauty of Iceland. An architectural landmark, the hotel sits in a peaceful neighborhood just 10 minutes from the lively city center. Explore the city's museums, galleries and nightlife as well as the surrounding natural wonders. Comfortable amenities and beautiful views of the city, ocean, glaciers and mountains grace the 236 rooms and suites of this Reykjavik hotel. Guests can take advantage of buffet and gourmet on-site dining as well as on-site banking, shopping, hair care and excursion assistance. Guests also receive complimentary access to the spa and gym at the on-site Spa and Health Center. The hotel's event space features 8 meeting rooms, many with plasma screens and videoconferencing, for polished conferences and personal events. For over 50 years, the Radisson Blu Saga Hotel, Reykjavik has provided memorable visits and events with impeccable service. Please note our spa is temporarily closed for renovation and has been delayed. Notification will be provided when we have an opening date for the spa. We sincerely apologize for the inconvenience. ... more less
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- Also Known As:
- Radisson Blu Saga Hotel, Reykjavik Hotel
- Radisson Reykjavík
- Radisson Reykjavik
- Reykjavík Radisson