I have just returned from a week tour of Iceland. It was amazing, save for the appalling service and organisation from the various Foss Hotels we stayed in. They also charge ridiculous fees for the wifi.
I have never walked into an unmade and un-serviced room at a hotel. This week, I stepped into 2 rooms without towels or linen, and 2 that were still filthy from the previous guests. In addition, I was given a twin room when we had ordered a double at one location (the lady at reception even argued with me stating it was a double).
The cold receptionist at Lind used the excuse of a new computer system for giving me an uncleaned room. After being moved to another room I found that the second room was also filthy. Thankfully when I returned, we had a different receptionist who resorted to grabbing a handful of keys and coming upstairs to find a clean room.
This was not isolated to us. A large number from our group had the same issue.
They did however offer a very good breakfast, and the onsite dinners were also exceptional.More
- Free Wifi
- Breakfast included