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“Good on the outside, rotten on the inside”

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Grand Hotel Reykjavik
Ranked #26 of 52 Hotels in Reykjavik
Certificate of Excellence
GreenLeadersGold level
Larvik, Vestfold, Norway
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good on the outside, rotten on the inside”
Reviewed March 5, 2014

The reception and hotel looks good, the rooms and the service is an other story. The service is almost non existant from when you check in to the room service and the reception in general. The breakfast is only avalibole at certain times without any flexibility. The room I got had broken windows and was in genral old and tired.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Petter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,585 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
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  • English first
  • French first
  • German first
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English first
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 2, 2014 via mobile

Stayed here on conference back in January,great location to explore Reykjavik,nice hotel with good smiling service,great buffet breakfast,it had everything to start your day the best possible way,rooms were nice,with a lovely wet room,everything was spotlessly clean,when you pulled back your curtains in the morning it was you were greeted to spectacular snow capped mountain view,we only dined for breakfast and lunch here,and as with breakfast,lunch was lovely with a fine selection of fish,a great mixture of west and eastern tastes,fine big conference area,as for Reykjavik,I would say if your considering a visit,I would highly recommend it,great unusual city,with good nightlife,lovely restaurants,Icelandic people are good fun,and generally beautiful looking,you must visit the blue lagoon day spa,which is an incredible experience,the only gripe I had was,it's a very expensive city,so be prepared,but all in all a great weekends work,,

Stayed January 2014, traveled on business
Helpful?
Thank Nigel2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 28, 2014

We couldn't have been more pleased with our choice. There were hotels in town that were more expensive but couldn't have been better. The rooms were clean and neat, the hotel staff friendly and helpful and the food was fantastic. It is about a 15-20min walk out of town, but it is a nice walk and, had it been summer, we would have borrowed one of the hotel's bikes and rode in. Walking in along the city's main shopping street is a lovely intro to the city. The Grand was a wonderful choice for us and we will certainly be back.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2014

To reiterate the other reviews, this hotel was very clean, well presented and the staff couldn't do enough for us. The free shuttle to the city is a great idea and the room service food was excellent on going back there for another stay!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laura5616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 27, 2014

Stayed here for three day and were very happy with this hotel. Rooms were clean and the staff were very helpful with the arranging for the trips and requests we had. It´s location is a bit away from the city centre so expect a 15-20 walk if you choose. There is also a few bus stops close by, didn´t try the bus as myself and my friend likes to walk.
Good selections at breakfast as well.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris-Sor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 26, 2014 via mobile

I had a 3 night stay here and couldn't fault it, modern bright airy well appointed rooms, very clean, I found the staff friendly & helpful, breakfast was a buffet type and was great, it was kept hot & constantly replenished with fresh food. The hotel has a large stylish lobby with plenty of seating for waiting for a transfer etc also the bar in the area sells great snacks which were on the large side & worth the money. The hotel also supplies a free shuttle that runs 3x a day into the city centre, which is handy but we enjoyed the walk along the seafront, approx only 30 mins and you get great views. I would deffinetly stay here again.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank kimchitlaw l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wroughton, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 25, 2014

Arrived in Reykjavik lunch time and went straight to hotel, only one of two rooms ready but within 20 minutes of being in friends room waiting, our room was ready. Lovely room, very modern hotel, best breakfast buffet we have had in ages, staff very helpful. Lovely overall stay, couldn't really be better except we didn't see northern lights , oh well, next time maybe!!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glynis1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Reykjavik

Property: Grand Hotel Reykjavik
Address: Sigtun 38, Reykjavik 105, Iceland (Formerly Top CityLine Grand Hotel Reykjavik)
Location: Iceland > Capital Region > Reykjavik > Laugardalur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Reykjavik
#6 Spa Hotel in Reykjavik
#13 Luxury Hotel in Reykjavik
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Reykjavik 4*
Number of rooms: 311
Official Description (provided by the hotel):
Grand Hotel Reykjavik is a first-class, four star hotel for business travelers, conference guests and tourists who demand excellent service and facilities. Grand Hotel Reykjavik is now the largest hotel in Iceland with a total of 311 rooms and 15 meeting and conference halls, seating anywhere from 6 to 470 people. Grand Hotel Reykjavik is a member of Top International.The hotel is situated in a quiet area within a short distance from all services, recreation and business centers. ... more   less 
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Also Known As:
Top Cityline Grand Reykjavík

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