We booked to go trekking with Arctic Adventures and fitted our travel plans around the days that they said they could take us on the Porsmork Volcano hike. Massively disappointed when they emailed us at 5pm the day before the trip to say the rivers were too high to get us up there and could we do the Blue Ice tour instead. We were longing to get up into the mountains, but not that interested in ice trekking.
Quite frustrating that they'd given us such little notice which made finding other options very difficult.
We were lucky and found another tour through our hotel. It was a much smaller, more local company so we had one guide who didn't have to follow prescribed routes and could adapt the trek to the weather conditions he found. We had a fantastic day, but were surprised to note that a) the river levels were fine and b) there was another Arctic Adventures group up there with us.
When challenged, Arctic Adventures said they'd actually had to cancel because there was too much snow on the Porsmork Volcano route for trekking. This was true, but didn't tally with their original excuse and clearly they could have taken us for a trek in the area, very close to the Porsmork Volcano route.
The risk in using a big company like Arctic Adventures is that you have to fit in with them, rather than the other way around. We would recommend checking out the smaller companies who may give you better service.
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