Arrived at this hotel at 2pm on Saturday, to be told that the room I had booked (and paid for!) weeks before, was unavailable and that we would have to move to an extremely unimpressive looking hotel a few streets away.Although I was told at first that I had cancelled, then that they had lost my email address - neither true - it turns out that they had overbooked.
After a furious (on my part) argument, the manager was sent for; he arrived 25 minutes later (from home apparently-no manager on duty in the middle of the day!), we were upgraded to a small suite and a bottle of Cava(!) sent in apology. Now to me the extraordinary thing is: if they had overbooked and couldn't give us the room I had booked, why on earth, if they still had room in the hotel, they didn't offer the upgrade immediately. A very poor show, extremely unprofessional,a hugely disappointing end to our stay in Iceland, and therefore I cannot recommend this hotel .
- Official Description (provided by the hotel):
- Hotel Holt is an intimate 41 room 4 star hotel on a quiet street in central Reykjavik with an emphasis on superior service and satisfaction for our guests. Hotel Holt houses Iceland's largest privately owned art collection as well as the country's premier fine dining restaurant with affordable prices. ... more less
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- Also Known As:
- Holt Hotel Reykjavík