My husband and I were visiting Iceland for 8 nights/9 days, and we found this hotel just average at best, which, as a three star hotel, one should expect. I think for a shorter stay (maybe a weekend) it would be fine, but for a long trip there were many downsides.
We booked this hotel through Expedia and requested a "Double" room which promises a king sized bed. When we checked in, we were very early, but only had to wait about an hour for a room which was nice. I confirmed that we had a room with a king bed with the front desk. However, when we walked into room 504, there were two twin beds, and a VERY small room. We immediately went back to the front desk, and were told that the "beds could be pushed together" and that a twin room and double room were the same size. I explained that the website makes it seem like the double is a bigger room, but she said this wasn't the case, but that they did have rooms that were slightly bigger. I told her since we booked the room assuming it was larger, that we would like to wait for a bigger room with a king bed. The front desk told us to return in 45 minutes and a new larger room would be waiting.
About an hour later, we came back and were told that the manager refused to provide us with a larger room, and the best they could do was put the the beds together in room 504. I requested to speak directly to the manager, but the front desk person insisted that we go look at the room since the beds had been changed. The front desk person was getting pretty unfriendly with us at this point. We decided to appease her and go back to the original room. After traveling all night, we decided to just let it go - it just wasn't worth an argument for a few square feet more. About two hours later, the manager knocked on the door to make sure the room was satisfactory. Again, we were so tired, we just let it go. If I wasn't so jetlagged, I would have pushed for a larger room at that point. It was nice that he came to follow up, although I am not fully convinced that they would have changed the room anyway since they refused to budge earlier in the day.
The room itself lacked sufficient closet space to put 9 days worth of clothes for two people, and was so small, storing our two suitcases was an issue. Then we turned on the water...and got the lovely smell of rotten eggs. We found out that some places in Iceland filter their water and some don't. Those that don't have an awful smell, and ladies, if you wear any silver jewlery - take it off - it will tarnish badly! Anyway, the sulfur/egg smell was overwhelming in the small room. Also, if we took a shower one right after each other, it would set the fire alarm off - it happened three times.
The rooms were also extremely warm even when turning off the heat (and it was cold outside). We had a small balcony and we basically kept it open anytime we were in the room which would cool it down. HOWEVER, on the weekends, as others have noted, it is EXTREMELY loud on the streets with people literally yelling until 4am. So, it was either be very hot when sleeping, or here the loud street noise amplified and cool the room off. During the week, the street noise was not an issue.
The TV never worked, but we didn't complain about it because we were not in Iceland to watch TV, but yet another detail that this hotel didn't get.
The beds were very comfortable to sleep on; however, with the two beds pushed together, there was a large dip in the middle of it, so it was difficult to sleep close together because you would end up in the crevasse - not the most romantic set-up for a couples vacation.
The location was great. It truly is in the center of the city, hence the name, and in walking distance to everything you would want. The location of the hotel can't be beat, but with that comes the noise on the weekends.
The hotel has daily breakfast, which was very expensive - about 15 US dollars per person. The staff was very friendly and explained the buffet style meal. The breakfast was just so-so, not worth the money. We ended up finding a little place that all the locals frequent that was fantastic and just around the corner called Bergsson mathús - it was EXCELLENT and much cheaper than microbar. At night, the microbar turns into a bar, and they have some excellent beers.
Overall, the hotel was just ok. The rooms were modern and clean with a comfy bed, but for a stay longer than two or three days, I would not recommend staying here.
- Official Description (provided by the hotel):
- City Center Hotel is a new hotel located in the heart of Reykjavik, Iceland's capital. Standing 6 floors on one of the oldest streets in Reykjavik, Austurstraeti. City Center Hotel is a 3 star accommodation with individuality, location and personal service for all its guests to enjoy Reykjavik and Iceland. City Center Hotel has 30 rooms, with modern and classic amenities such as: free high speed wireless internet access, hair dryer, slippers, bathrobe, mini-bar, telephone, LCD TV with satellite and Pay-TV, radio, alarm clock, coffee & tea maker. All rooms have bathrooms with a shower or a bathtub. The hotel has handicapped facilities. Some rooms have great views over parliament square and some have balconies. City Center Hotel seafood restaurant "Wine and Shell" specialises in Icelandic mussels and seafood. ... more less
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- Also Known As:
- City Hotel