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“New - recommended - great location” 5 of 5 bubbles
Review of City Center Hotel

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City Center Hotel
Ranked #28 of 53 Hotels in Reykjavik
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“New - recommended - great location”
5 of 5 bubbles Reviewed August 10, 2011

We stayed for 4 nights in July 2011, arriving early on a Sunday morning. We expected to wait until much later to get our room. However they had an early checkout, so they prepared our room and let us in after 45 minutes - about 10 am. We were given a room on the 5th floor. The room had access to a shared balcony. We asked for - and received - a key so that we could lock the door to the balcony.

The lift/elevator is not completed to consumer standards, but it works and is safe. It only goes to the 5th floor, so people on the 6th floor have to walk up one floor. Twice, while we were there, it did not respond to our calls, so we had to take the stairs. I suspect it was due to the doors not being closed correctly on some floor.

The room was good, clean and with hardwood type floors. We appreciated the coffee/tea facilities - a kettle and cups - in expensive Reykjavik. We had to ask for extra supplies, as they were not automatically restocked daily. This is probably just a teething problem. Whenever we made a request (supplies, balcony key) they responded very quickly. The mini-bar fridge was useful for our milk and our own beers.

Wi-fi worked well, the room was pleasant, the bathroom had a particularly good shower, there was a hairdryer but no bath. Staff were friendly.

The newness of the hotel caused minor difficulties. The airport transportation delivered us to a different hotel - it was just round the corner. The hotel is on a street with limited vehicular access, so the guy collecting us for a tour was wandering up and down shouting our name, rather than going in to the lobby. They will learn.

Definitely recommended. I would expect that as it is a new hotel you would be able to find good value for Iceland, until such time as it builds up a client base. There are minor disadvantages by being new. They were not important to us and will eventually disappear. The plus points were the coffee/tea facilities, a fridge, helpful staff, a great location and an introductory rate.

On our way from/to the airport we used the newish Airport express http://www.airportexpress.is/ which is operated by Grey Line. Their office and departure point is a short walk away at the other end of the street, so is handier and cheaper than the more established Flybus service, which involves a pickup and a transfer at their bus station. This is quite a distance away, so you need the connecting bus or a taxi. Airport Express is much more convenient.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Donard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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739 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 7, 2011

We stayed 3 nights here as part of a stag do in August 2011. Very clean and new rooms with simple elegant furnishings. Comfy beds (Tempur?). Great breakfasts. The hotel was still having the finishing touches of its refurb applied while we stayed but it was still very clean and comfy.

The staff were friendly and helpful and the location was excellent for having you right in the heart of town. Laundromat, opposite, is a great starting bar for breakfast if you miss the generous 10am curfew.

Perfect for a stag or a city break. Not opulent but very nicely finished, homely and simple. Thanks.

Sadly the wifi didn't work on iPads or iPhones from about the 4th floor up...

Room Tip: Stayed in 503/504 have nice balconies
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  • Stayed August 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TobyCummins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
easto_79
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 6, 2011

Great hotel in downtown. The room was great, the hotel was recently renovated and it was great. The price was great for what we got, a twin room with our own washroom rare to fine in Iceland. We didn't bother with the breakfast but I'm sure it's pretty standard. We did stay there on a Saturday night, but the front desk warned us of the noice, as the clubs are open till 7am there. We could hear the music but it didn't bother us too much inside the hotel fine. I wouldn't recommend for families with children, or for people needing am early night.
The saff were amazing giving us tips where to eat and things to check out.

  • Stayed July 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank easto_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 4, 2011

I booked a twin room from the website-Hotels.com. As I remembered, the price of the room that I booked has included breakfast. The document also shows the room type as twin room, breakfast buffet, free parking. However, when I checked out, City Centre Hotel told me that I had to pay for having breakfast. The hotel knew the situation that the website-Hotels.com provided wrong information to the other clients before; nevertheless, they did not inform me when I checked in. I asked the staff if she can see the information regarding my room type has included breakfast or not? She told me she can see the information on their computer system, however, it is the customers’ responsibility to understand which type of the room they have booked. The hotel did not think they should have to take the responsibility at all. The staff kept saying it is the customers’ responsibility to understand the details.

The information on the document was clear to me, the argument from the hotel side was that does not show the word ‘include’ in the front of the word ‘breakfast’.

Honestly, I was pissed off with the outcomes that I had to pay the extra fee for the breakfast due to their arguments with the website-Hotels.com. City Centre Hotel should not use the excuse as they do not know which resource we booked the room. Since they have known this problem, they should have to be aware and double confirm with each customer.

My mother and I stayed at the hotel for six nights. We had breakfast everyday, thus I had to pay the extra £96 due to the problem between City Centre Hotel and the website-Hotels.com.

Apart from this, the hotel was allocated in the city centre, a club was opposite the hotel. The sound proof in the hotel is not good enough to avoid the noise, I stayed at 4th floor, the room felt like shaking with the loud music. In addition, the wifi did not work in the room most of the days when we stayed there.

Room Tip: Watch out the fee was 'included' breakfast or not, the word of 'included' has to be...
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  • Stayed July 2011, traveled with family
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank TripinIceland0731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

Slightly quirky small hotel right in the midst of the action. Great location to see anything in downtown Reykjavik. Breakfasts were good but not included in the base price. Rooms were very clean but our room was for some reason set up as two single beds and we were too tired to change them! There was also a massive couch which made the room far too crowded. Very nice bathroom. Though on the party strip were only barely heard any noise for a few seconds even though it was Saturday night. Staff went out of their way to help suggest places to go and make arrangements. Old-style lift was odd but fun, when it worked (you had to make sure the door was properly closed or nobody else could call it). Good place to stay.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mynameiseddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altus, Oklahoma
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

My wife and I stayed here the last week of July for two nights on holiday. I took a bit of a risk, but the reward was huge.
This is a brand new hotel, just opened in May of this year. There are still a few things undergoing renovations, but almost all of the hotel is complete - and they did a fantastic job with this place! It's in the heart of Reykjavik, meaning right downtown near all the bars and restaurants in the old part of town.
We paid Euro 100/night for this gem to be walking distance to everything. The staff are very helpful (an Icelandic trait in general) and courteous when checking in. They can help with sightseeing or restaurant selecting in the area too.
The rooms are a little small, we had a double, but not uncomfortable. This is par for most of the European 4 and 3 star hotels. Our room was very modern with it's decor and had tons of amenities: free WiFi, coffee maker, wine glasses, flat screen satellite TV and very comfy beds. The beds were split, and you can't push them together because of a big dresser, and there is a big shrunk in the room that takes a lot of space, but again the room is perfect (you're not going to spend a lot of time in the room anyway). Bathroom was small, but adequate and beautifully adorned with granite, porcelain and glass - very modern. It had a great walk in shower with a super wide shower head.
Other things to consider, it doesn't include breakfast in the price (they may offer it with special deals), there is a small shoppette in the reception with some Icelandic wool things you can buy. The other issue is the club sounds from the street. As mentioned before you are right in the heart of the city's night life. There is an awesome club across the street, but you can hear a bit of the thumping in the room. It didn't bother either of us, we slept fine, as the sound proofing is really good, but it's definitely still there. For the night owl, this is a party call! For the morning bird, this is a reminder that the night owls are out...

Overall, this is a great hotel to use as your Reykjavik Base camp - I highly recommend it to any savvy traveler.

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jetdriver21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 26, 2011

I stayed at this hotel for three days on my way back to the States after having been abroad for a year. My stay was relaxing and I couldn't ask for a better place to recharge in. The rooms were very comfortable and the bathrooms were top of the line. I really enjoyed being able to unwind in such a new, modern environment. The staff was friendly and helpful and the location was perfect - everything you could ever want is within walking distance.

  • Stayed July 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank csn60653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Center Hotel

Property: City Center Hotel
Address: Austurstraeti 6, Reykjavik 101, Iceland
Phone Number:
Location: Iceland > Capital Region > Reykjavik
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Reykjavik
#5 Green Hotel in Reykjavik
#10 Family Hotel in Reykjavik
Price Range (Based on Average Rates): $$
Hotel Class:3 star — City Center Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
City Center Hotel is a new hotel located in the heart of Reykjavik, Iceland's capital. Standing 6 floors on one of the oldest streets in Reykjavik, Austurstraeti. City Center Hotel is a 3 star accommodation with individuality, location and personal service for all its guests to enjoy Reykjavik and Iceland. City Center Hotel has 30 rooms, with modern and classic amenities such as: free high speed wireless internet access, hair dryer, slippers, bathrobe, mini-bar, telephone, LCD TV with satellite and Pay-TV, radio, alarm clock, coffee & tea maker. All rooms have bathrooms with a shower or a bathtub. The hotel has handicapped facilities. Some rooms have great views over parliament square and some have balconies. City Center Hotel seafood restaurant "Wine and Shell" specialises in Icelandic mussels and seafood. ... more   less 
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Also Known As:
City Hotel

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