We are a family of two adults and two teenagers and we stayed in a two bedroom apartment for 5 nights in February 2103.The apartment was located in a building across the road behind the main hotel. As we were away from the main road the apartment was very quiet. Our apartment was huge, with two good sized bedrooms, a large living room with two sofas and a chair and a well equipped kitchen with filter coffee machine, dishwasher, microwave and a dining room table seating 6 people. The bathroom was also spacious with a lovely deep bath, but with only a hand held shower, and we also had a washer dryer which was a pleasant surprise! There was also a good sized TV with all the popular UK channels, which was very useful for our teenage children!
Our apartment was a roof apartment with sloping windows in the roof and was on the first floor of the building, which was also the top floor. There is no lift but we managed to drag our heavy suitcases up the stairs! We were extremely lucky during our stay to have a couple of very clear nights and amazingly we could actually see the Northern Lights from the roof windows! It was about a 5 minute walk down to the sun sculpture by the waterfront from our apartment and from there we had amazing views of the Northern Lights over Reykjavik.
The hotel is in a superb location, just one street down from the main shopping street. It is also only a 5 minute walk to the main bus depot for Icelandic Excursions bus trips.
The breakfast tray provided was more than sufficient for us, with bagels, breads, cream cheese, hard boiled eggs and meat. There were also cornflakes in a jar plus you get cartons of orange juice and milk every day. I am a coffee lover so the sachets of Nescafe provided were not great. Also the tea provided in the breakfast tray was Icelandic herbal tea. But there was a filter coffee machine and in the cupboards we found some coffee filters and ground coffee, and some Earl Grey teabags, which may have been left by a previous guest but were very useful! There is a convenience store just up the road from the hotel where you can buy extra supplies if needed.
We ordered Domino’s Pizza one night and got this delivered to our apartment; the number is on a list next to the telephone in the apartment together with other popular restaurants.
When we first arrived, the free Wi-Fi was not working but we mentioned this to reception and they said they would reset it, which they did. The following day it worked perfectly and was very quick, which was very useful with teenage children and their gadgets!
The only negative thing I can say about this hotel is that, although the apartment was immaculate when we arrived, the daily maid service was not up to such a high standard. They replaced towels, made beds, put the dishwasher on in the kitchen but they did not seem to wipe round the bath or sink or replace toilet rolls when we ran out. We also came back one day at 4pm to find the daily maid service had not happened, even though we had been out since 8.30am that day. We did complain to reception, who got someone to do it straight away, but we did find this annoying as we just wanted to relax in the apartment after being out all day. I would recommend that you tell reception when you are going out and ask for early maid service!
The hotel arranged a taxi to pick us up from the airport on arrival and this worked very smoothly, our driver was waiting for us in arrivals with our name on a sign. The hotel also booked the same taxi driver for the way back to the airport, which worked very well for us.
Overall, I would thoroughly recommend this hotel as the location and size of the apartments are outstanding, especially for families.
- Official Description (provided by the hotel):
- Reykjavik Residence offers brand new apartment accommodations in the heart of downtown Reykjavik. These are the perfect choice for the independent traveller seeking a place that is more a home away from home, than a hotel. Our luxury suites are perfect for business travellers wanting to make the most of their stay, or for those seeking truly special accommodations. Our quality apartments allow guests a comfortable degree of flexibility and independence, with larger units ideal for families. Though new, our facilities are in prestigious buildings on Reykavík's Historical Registry. We offer two types of breakfast. Choose between our delightful breakfast baskets, delivered straight to your room, and the savory selection at Port 9 next door. However you like to start your day, we‘ve got you covered! A beautiful winebar Port 9 a blend of the best of wines, appetizers and hospitality in an atmosphere of unmatched classical grandeu and timeless elegance. ... more less
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