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Reviewed March 2, 2018

The Guides were very good, very knowledgeable and very friendly. We were provided with all the gear at no extra cost and they made sure that the groups were comfortable & safe during the hike. My wife and 11 year old daughter did the glacier hike and they loved every minute of it and spoke very highly of the knowledge passed on and the attention they paid. I did the Ice climbing and enjoyed it fully.
Most importantly they (the guides) are very concerned of our safety and the natural damage that i done to the glacier.

Date of experience: December 2017
Thank Chithalka_Ambrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMGMountainGuides, Guest Relations Manager at Icelandic Mountain Guides, responded to this reviewResponded March 10, 2018

Hi,

Thank you for your review.

While it gives us great pleasure to hear you had such a wonderful day, we would also like to thank you for mentioning safety and our environmental concerns.We take safety very seriously at Icelandic Mountain Guides, and we always have the safety of our guests in mind at all times. We are also always conscious about the delicate environment of Iceland, and the ongoing effects of climate change. We try to play our part as best we can, having announced our very first carbon neutral tour last year. However, the fight goes on...

Thank you for your kind words, and thank you for choosing us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2018 via mobile

This part if the glacier is wonderful. If by chance the weather is a bit sunny, you can see how dense is the ice. Elisabet was our nice and quite experienced guide with plenty of stories.
Don't miss this tour

Thank Seatown31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMGMountainGuides, Guest Relations Manager at Icelandic Mountain Guides, responded to this reviewResponded March 10, 2018

Hi Philippe,

Thank you for your review.

We will let Elísabet know you enjoyed your day with her.

Thank you for choosing Icelandic Mountain Guides.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2018

The Guides were very good, very knowledgeable and very friendly. We were provided with all the gear at no extra cost and they made sure that the groups were comfortable & safe during the hike. My wife and 11 year old daughter did the glacier hike and they loved every minute of it and spoke very highly of the knowledge passed on and the attention they paid. I did the Ice climbing and enjoyed it fully.
Most importantly they (the guides) are very concerned of our safety and the natural damage that i done to the glacier.

Date of experience: December 2017
2  Thank Chithalka_Ambrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMGMountainGuides, Guest Relations Manager at Icelandic Mountain Guides, responded to this reviewResponded March 10, 2018

Hi,

Thank you for your review.

While it gives us great pleasure to hear you had such a wonderful day, we would also like to thank you for mentioning safety and our environmental concerns.We take safety very seriously at Icelandic Mountain Guides, and we always have the safety of our guests in mind at all times. We are also always conscious about the delicate environment of Iceland, and the ongoing effects of climate change. We try to play our part as best we can, having announced our very first carbon neutral tour last year. However, the fight goes on...

Thank you for your kind words, and thank you for choosing us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2018

We weren't sure if the tour was going to cancel because of the storm, but the weather got better and we were off. Tiina, our tour guide, was the best!! She was extremely informational, bright and had a great sense of humor. Our tour was smaller which I loved because it felt very personal. Getting to know the other tourist was an added bonus. Though we didn't get to see the Northern Lights that night, we were okay with that. Everything else was great!! If you get Tiina, you'll be in for a great tour!!

Nina and Jim from Brooklyn

Date of experience: February 2018
1  Thank Nina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMGMountainGuides, Guest Relations Manager at Icelandic Mountain Guides, responded to this reviewResponded March 10, 2018

Hi Nina and Jim,

Thank you for your review.

We will make sure Tinna hears about your great comments, and it is nice to know you might have made some new friends on the glacier. Bringing people together, that is what we like!!

Thank you for choosing us, and we hope to see you again.

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Reviewed February 27, 2018

Ivar was a superb guide, really knowledgeable and managed to accommodate the hike for some people who were rather unfit (to put it mildly) and some who were much more able. Having to wait was not boring because he was so knowledgeable and gave us lots of useful information. one member of our tour asked a lot of ridiculous questions and he was humourous and gracious while really entertaining the rest of us without her even realising! Missed a vocation as a diplomat I'd say. He was capable and instructive on the glacier and did make a good effort at finding the Northern lights which we did not manage to see (others out that night did catch glimpses so that was a little disappointing- I felt he just had had enough by midnight as we were driving towards a well lit cloudy area so reducing our chances rather than increasing them. However we did walk out to a light house with headlamps on and to a waterfall as well as enjoying a delicious dinner of lamb soup (stew). All in all a very enjoyable day in which I learned a lot about the customs and geography and history of Iceland but in a humourous way. Really cannot compliment our guide enough. The drop offs and pick ups were a little odd in that we were last picked up and last dropped off - we also got the last seats on the bus and remained there all day whereas I think there should be some rotation of seats during the day but this is just me nitpicking. All in all the Sólheimajökull glacier and the Skógafoss waterfall were well worth visiting and I would thoroughly recommend this company as the smaller bus and more intimate group really makes for a more interactive experience.

Date of experience: February 2018
1  Thank Isobelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMGMountainGuides, Guest Relations Manager at Icelandic Mountain Guides, responded to this reviewResponded March 10, 2018

Hi Issy,

Thank you very much for your review of Glacier Walk and Northern Lights with Ívar.

We will absolutely make sure he gets to hear about your comments, as I am sure he will be delighted. We are sorry the lights did not make an appearance for you, but it sounds like you had a great time regardless.

We apologise about the drop off situation, but we do try and drop people off as quickly and effectively as we can, especially so late at night.

Thank you for choosing Icelandic Mountain Guides, and we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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