First I should say that I only used Reykjavik Excursions for transportation from the airport (Fly Bus) into the city and then again out to the Blue Lagoon. Upon arriving at the airport, the customer service agent selling tickets was extremely rude and did not even know when the next bus left for the city. When boarding the bus to the city, the employees on the bus was cold and not very helpful. After this experience, I was thankful that I had booked all other excursions through other companies. From my experience, they seem to be a good value for transportation from the airport to the city; however, if this was any indication of overall customer service I would think seriously before booking any excursions with this company.
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