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“Northern Lights Tour, just an evening of freezing to death.”

Reykjavik Excursions Northern Lights Tour
Ranked #79 of 368 Tours in Reykjavik
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Owner description: The Northern Lights, also known as the Aurora Borealis are a spectacular natural phenomenon, often seen dancing around in fantastic colours across the Icelandic Arctic sky. The Northern lights are caused by the interaction of particles from the sun with the upper atmosphere near the North Pole. That creates this wonderful light effect, known as the Aurora Borealis.The locations visited are different every tour since we go where it’s most likely to see the Northern Lights each day. This tour is dependant on weather and sightings are not guaranteed. Refreshments not included.
Reviewed March 26, 2014

So we got picked up on time in a mini bus which was lovely and comfortable, unfortunately this is the only good thing I have to say for this evening.
We got dropped at a bus station which was chaotic, and no-one was telling us where to go or what to do, we just had to wait in a busy line to get our tickets approved and to just 'find a bus which has space'.
Eventually we got on the last bus to depart, and the bus was freezing, we just thought surely the driver will know to turn it on? Well, no, one of us got up after half an hour to ask him to turn it on. Then he proceeded to explain the science behind the Northern lights, and he sounded like he was just reading directly out of a text book in a monotone without any expression, so I don't think anyone was listening.

Then we get dropped of at Þingvellir national park, where it was meant to be a dark area but we could see lights from a nearby village, and we were off a main road so we also had a glare of other people's headlights in our eyes from time to time. Also, it was freezing cold, and none of the coaches had the heating on during this time. After about an hour, everyone was on the bus, disappointed, cold and waiting to go.
The journey back was also freezing on the bus!
I don't mind the fact that we didn't see the lights, but the fact that we were left to freeze to death from being picked up until we got dropped off was just unacceptable! I emailed RE to give feedback on this experience, and no-one has bothered to reply.
Use another tour operator, I wish I had forked out a little more to pay for a private tour where we would be respected.

1  Thank yasmine212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReykjavikExcursions, Social media marketing at Reykjavik Excursions Northern Lights Tour, responded to this reviewResponded April 7, 2014

Hi Yasmine

We are sorry to read about your Northern Lights experience with us.

We have been informed that our quality control department answered your e-mail and an acceptable solution was obtained.

Please accept our apologies for the inconvenience.

Best regards

Reykjavik Excursions

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 - 890 of 1,243 reviews

Reviewed March 26, 2014

We went this tour two nights running first night we were not impressed by our guide weather was very cloudy therefore we tried again the next night great clear skies but still no lights were very disappointed however to discover that other tours did see the lights on this night, we were obviously at the wrong location. On the up side we do get to go again for free until we see the lights, if only we didn't have to pay flights etc for the free tour!

Thank Dorothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

Going to Iceland in the middle of winter makes for dangerous driving, especially at night. We decided to take the northern lights tour with Reykjavik Excursions because they were the cheapest we found and their office was easy to walk to. The first night we had an awesome guide who was hilarious. We went out to this replica 'Viking House' (convieniently early so people would buy overpriced drinks) but you could stay in the bus if you wanted so luckily I had bought my book. Unfortunately we didn't see any lights so we got to come back. The second night we had a really boring guide - it was like listening to your high school science teacher! This time we went up to the national park and she was actually very help full when taking photos. Even though we didn't get to see the lights with our eyes we got some pretty awesome shots on the camera and our ticket is still valid for 2 years if we do happen to go back! It was great having professionals otherwise we wouldn't of known they were even there!

1  Thank Olivia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

We were probably just two of the fortunate few to see the Northern Lights due to the bizarre weather, snow plus a full moon, we went on my partners birthday and saw the lights - which were spectacular. I am so glad we went on the trip, although exhausted it was worth it.

Thank daniely01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

cold, tiring, but worth the trip!

got some great pics & enjoyed the comedy commentary from our friendly guide

Thank TheLawrencesat61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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