So we got picked up on time in a mini bus which was lovely and comfortable, unfortunately this is the only good thing I have to say for this evening.
We got dropped at a bus station which was chaotic, and no-one was telling us where to go or what to do, we just had to wait in a busy line to get our tickets approved and to just 'find a bus which has space'.
Eventually we got on the last bus to depart, and the bus was freezing, we just thought surely the driver will know to turn it on? Well, no, one of us got up after half an hour to ask him to turn it on. Then he proceeded to explain the science behind the Northern lights, and he sounded like he was just reading directly out of a text book in a monotone without any expression, so I don't think anyone was listening.
Then we get dropped of at Þingvellir national park, where it was meant to be a dark area but we could see lights from a nearby village, and we were off a main road so we also had a glare of other people's headlights in our eyes from time to time. Also, it was freezing cold, and none of the coaches had the heating on during this time. After about an hour, everyone was on the bus, disappointed, cold and waiting to go.
The journey back was also freezing on the bus!
I don't mind the fact that we didn't see the lights, but the fact that we were left to freeze to death from being picked up until we got dropped off was just unacceptable! I emailed RE to give feedback on this experience, and no-one has bothered to reply.
Use another tour operator, I wish I had forked out a little more to pay for a private tour where we would be respected.
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