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“Clean rooms and good location, but that is it”

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Original Sokos Hotel Hamburger Bors
Ranked #5 of 17 Hotels in Turku
Helsinki
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Clean rooms and good location, but that is it”
Reviewed August 14, 2011

Spent one night at Sokos Hotel Hamburger Börs at the beginning of July.

I must say that Sokos Hotels are like driving a Korean car - the product is basically O.K. and it works, but it is awfully boring and you simply cannot get any excitement out of it. Unfortunately, Sokos Hotels represent the highest-quality hotel accommodation that most Finnish cities and towns (except for Helsinki) have to offer. So, the likelihood that you will spend your night(s) at this type of very boring chain hotel outside Helsinki is very high.

Hamburger Börs is very centrally located just across the street from Turku's market square. There are fairly many nice restaurants, bars, and gastropubs/vinotecas within a short walking distance. Even Logomo, the main arena for many Turku Capital of Culture Year happenings, is a reasonably short walk from the hotel.

The hotel's rooms are fairly recently renovated - which is very nice. Our room was clean and well-maintained. The decoration was fairly modern, but also extremely boring. My thinking was that, for example, the color of floor tiles in the bathroom was selected simply because they want the floor to look decent and clean even 10 years from now.

The breakfast was one of the worst I have ever had at any hotel. It was truly industrial. For example, the scrambled eggs that I had were very watery and lacked taste altogether. Also, the structure of the scrambled eggs was strange, somehow rubbery. The other breakfast ingredients available were relatively basic, even though I must admit that the selection and variety of food was fairly broad. One thing I cannot understand is why Hamburger Börs does not bring any local delicacies to the breakfast buffet - it is the same boring ingredients whether you are staying at a Sokos Hotel in Turku, Tampere, or somewhere else in Finland.

As the beginning of July is the start of a high season in Finland because of summer vacations, the breakfast room was very full. No air conditioning and fairly "tropical" circumstances. The breakfast room made me feel like having a breakfast in some kind of impersonal, very crowded canteen.

The reception staff were very friendly, but there were far too few of them. When I called the reception from our room (three times), no answer. When I went down to the reception, there were normally two or three lines of people waiting there. Probably, the hotel management wants to maximize a profit and minimize customer service.

We did not try any of the hotel's restaurants, as there were so many nice ones just a few blocks away from the hotel. In addition, Hamburger Börs' restaurants represent the same boring chain restaurants that they run in almost every city in Finland. I am not impressed with these restaurants' quality of ingredients and level of customer service, so there were a number of good reasons to avoid them at this hotel, too.

Overall, whenever I stay at any of the Sokos Hotels, I get an impression that they try to be too many things to too many people. Maybe that is a working concept here in a small market, but "as long as guests have a clean room and a roof on top of this room, they will be happy" kind of thinking will simply result in an incomplete and impersonal guest experience.

Room Tip: Book a Superior room. The Superior rooms are supposed to be more silent and - as a result - guarante...
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MarkoSHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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SPB
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2011

Good location in the city center. Clean spacious room. Possible early breakfast, it's very comfortabl for those who spent the night waiting for the ferry.
We traveled with a little dog. At check-in she was presented with a small gift. Nothing, but it was very nice.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SpbTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norway
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 24, 2011

We stayed for 4 nights. The room and beds were comfortable and after first having a room with a faulty aircondition we got moved to a better hotell and even got a cava on the room. But the people in the reception has to much to do so they do not pick up the phone and there is usually a line to talk to reception.
The breakfast is terrible. industrial food, the best is the oatmeal.
Families should be warned that the pool on the sevent floor is very cold and is only suitable as a cooling down place after the sauna.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank furien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 17, 2011

I was in Turku on business in early June 2011. The hotel is very central, which is great if you want to move around the city easily. You can walk to most places or take one of the many buses from the market square which is nearby. Location is the only reason I would recommend this hotel though. Service was very poor. The people at the reception were polite, but they were always too few for such a big hotel. I called from my room on 3 occasions and they picked up the phone only once! Also, there is no way you can find something to eat at the hotel after 10.30pm! My room was nice, but it smelled really bad throughout my stay and it overlooked a busy street, which meant that there was noise until late at night. Breakfast was average.
I had colleagues who stayed at two other hotels in Turku and they were not very happy either, so I am not sure that hotel standards in the city are higher than what I experienced in this hotel.

  • Stayed June 2011, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FilipposATH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matkaman
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 12, 2011

Great location and very good service. Breakfest buffet was delicious. Rooms were big and clean. Worth of every euro!

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matkaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2010

Good location. Very nice and relatively large two room suite facing town square with balcony. Good room amenities. One of the iconic and oldest and well known hotels in town.
Reception (only 2) people, harassed with approx. 30 people and numerous children trying to book in. Waited 1/2 hr. in small and overcowded lobby to get room despite being prebooked. Parking very difficult and slow (internal car lift!!)
Previous occupants rubbish left in the room and when we called service number, received recorded message that they will call back. Waited for 25min. and no call back. Called consierge desk, no answer. Went to see reception and waited approx. 10min. before managed to collar one staff members and told her about the rubbish in room. Response was: "Oh, I'll get someone come to see you there!" - No apologies!
Staff attitude appeared to be annoyed rather than helpfull - Staff should be retrained with customer service.

Stayed July 2010, traveled as a couple
Helpful?
1 Thank PekkaR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Lahti, Finland
Level Contributor
76 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed February 10, 2010

Hamburger Börs has been on it's location for ages. It has a good city central location, but other wise it's like an old lady who tries desperately look good. Rooms are definately aging and service attitude is very modest.

For me the breakfast is almost the most important meal of the day and I was very very disappointed about their breakfast. There ain't much choices, very low quality, very factory like. The brakfast room was ugly. Not a good start for the day in hamburger Börs.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Timo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Original Sokos Hotel Hamburger Bors

Property: Original Sokos Hotel Hamburger Bors
Address: Kauppiaskatu 6, Turku 20100, Finland
Location: Finland > Southwest Finland > Turku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Turku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Original Sokos Hotel Hamburger Bors 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Sokos Hamburger Bors Turku

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