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“price= level, is ok”
Review of Holiday Inn Turku

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Holiday Inn Turku
Ranked #11 of 17 Hotels in Turku
Reviewed July 29, 2013

The hotel is just near market and shops, only 5 min to walk to fresh food market. Good location, the second hotel hotel Cumulus is just near...
The hotel level is ok, not expencive, a bit booring... our room was small, twin beds ok.
Turku is a small town, and this hotel is near central.
Nice to swim, but water was very cold...25...

Room Tip: normal leve, not luxus
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  • Stayed: June 2013, traveled on business
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1  Thank sinikka_u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Turku, responded to this reviewResponded August 14, 2013

Dear sinikka_u,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare

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36 - 42 of 159 reviews

Reviewed July 27, 2013

We stayed at the hotel in Turku twice, once at the beginning and once at the end of a 10-day holiday in the region. The hotel is good for an overnight stay. The hotel is a 10 minute-walk away from the train station and the cathedral and so is well located. If you're there during daytime / early evening, the small swimming pool and sauna are pleasant if not roomy. The view from the small rooms are other rooms. There is a restaurant open until 23:00 and a bar open until midnight or 1:00. While the staff was friendly on our first trip, the team on our 2nd trip would strongly benefit from some customer service training, both at the reception and in the restaurant. The waiter "cleaned" our dirty table with a swipe of the hand. Hopefully he cleaned his hand afterwards... The breakfast is very good and you could easily treat yourself to a 3-course meal out of it.

  • Stayed: July 2013, traveled as a couple
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Thank SnowFrog91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Turku, responded to this reviewResponded August 13, 2013

Dear SnowFrog91,

Thank you for taking the time to review our property. It's great to hear that you liked the hotel location and breakfast service. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, it is regrettable that we failed to provide an outstanding performance with regard to customer service. Please accept our sincere apologies for any shortcomings from our staff. Your comments enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate your feedback as this is our best resource for improving guest services.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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Reviewed July 9, 2013

We stayed for 2 nights - arrived by ferry - left by train - both may be a good walk but not with luggage so a taxi it had to be. Location is quiet - 2 streets back from the action on the waterfront and a couple of blocks from the main city plaza where there are fresh food markets on a Sat, shopping all around and lots of cafes and pubs.

Check in was fault free - good information - pleasant attitude. It's a big round building around a big central void so windows face this. The foyer on each floor is huge - lots of wasted space and its stuffy with no natural ventilation. Its all pale gray so a bit out- dated too. In the room all handles seem to have been removed but we asked at reception and was given a handle which opened one small window.

The (standard) room itself is quite small - not a lot of space around the bed. The bathroom was also on the small side although the shower itself was big and had good water flow. Everything was clean and comfortable.

We wanted to catch up on emails etc and had to pay E1.50 each person for 12 hours of wifi. Even after paying the quality of the signal wasn't strong enough to use Skype.

@ 342 Euros for 2 nights on booking.com I found this a bit steep but there was a big rock concert that weekend so maybe this was the reason.

Stayed: July 2013, traveled as a couple
Thank Granny-Mae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Turku, responded to this reviewResponded July 24, 2013

Dear Granny-Mae,

Thank you for your recent stay with us and reviewing our property. I am glad that you found the room clean and comfortable. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. We hope to have another chance of hosting you should your travels bring you back to Turku.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed June 30, 2013

We were in Turku to see Moominworld in Naantali. It was only half an hour by bus to Naantali, and Turku itself had nice things to offer. A bit of shopping, a market, a couple of veggie-food places. The hotel was clean, not too expensive, and the staff was helpful. Did not, however, grasp the idea that there was no (free) Wi-Fi. On the other hand, the wired internet seemed to be free. Turku is not so big, and the hotel is placed in the outer boundries of the city center, so one can walk to most things of interest. They also managed to get some breakfast-vegan food for my GF.

Room Tip: All rooms seem to face the diamond-glass room of the restaurant.
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  • Stayed: June 2013, traveled as a couple
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Thank Glenn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Their location is central and good for all travellers, not far to the main station and in the midlle of the city. Very quiet in the nearby. The staff were quite friendly and professional. The room was average, not to spacious but OK for short stay. Some of the amienities should be replaced. The overall renobation is a need. No working WiFi in the room. The cleaning service was very basic. The bathrooom old and not fresh enough, a little bit dusty. Average breakfast.

  • Stayed: January 2013, traveled on business
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Thank KubaTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Turku, responded to this reviewResponded July 9, 2013

Dear KubaTraveller,

Thank you for taking the time to post a review of our property. I appreciate your positive feedback on our hotel location and staff. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

I appreciate your candid feedback as this is our best resource for improving guest services.

Sincerely,

Lera P
Case Manager
IHGCare

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Reviewed June 11, 2013

The location of the hotel was convenient in that it was just a 10-15 minute walk to the train station and a five minute walk to the city center.

The room was modern and comfortable but I felt like the bathroom was ignored when the rooms were updated. I also found that the shower could use a good scrubbing as it smelled of mold and mildew.

Free Wi-Fi for Priority Club members otherwise you must buy a voucher for 1.50 Euro that gives you 12-hour access.

I suggest getting a room with a street view as the interior rooms face an interior area that offers very little natural light.

Staff at the reception desk were very nice and helpful.

Room Tip: Get a street-facing room in order to have natural light.
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  • Stayed: May 2013, traveled solo
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Thank Klikes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Turku, responded to this reviewResponded July 1, 2013

Dear Klikes2travel,

Thank you for writing a review about your recent stay with us. I am pleased that you liked our hotel location and room accommodations. Our modern facility is peacefully located in the heart of historic Turku. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I apologize for any inconvenience or discomfort you may have experienced. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

We value you as a Priority Club Rewards member and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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Reviewed May 30, 2013

Overall, this is a decent hotel in central Turku, with most everything within easy walking distance. The rooms are ok, but nothing special. While the wired internet is free, wifi is not (which is both ridiculous & a rip-off). The breakfast buffet was quite good, with all the standard Scandinavian faire.

  • Stayed: May 2013, traveled with family
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Thank netllama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Turku

Address: Eerikinkatu 28, Turku 20100, Finland
Location: Finland > Southwest Finland > Turku
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Turku
Price Range: $117 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Turku 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Holiday Inn Turku hotel is pleasantly situated in the city centre of Turku, only a couple of blocks away from the Market Square, the busiest shopping streets and the verdant River Aurajoki. Modern cultural city Turku and the unique archipelago offer lot to see and experience. Cosy interiors, international-class comfort and excellent service ensure a pleasant stay for people travelling on business or for pleasure.The Holiday Inn Turku has 199 peaceful quality rooms, Finnish Sauna and a swimming pool. All our rooms come with great beds, Pillow Menu, ADSL highspeed internet connection free of charge, WIFI access, hospitality tray and ironing equipment. Brasserie Armada is a classy and cosy restaurant for delicious dining, meetings and socialising. Bar Hemingway's is a cheerful place for a get-together. There is a large parking area behind the hotel and a garage available for a fee. Business travelers can utilize our modern meeting facilities up to 60 persons and the Business Corner with internet access. There is also a Wi-Fi hotspot at the lobby. ... more   less 
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Also Known As:
Turku Holiday Inn

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