Sometimes a great place is defined by it's service. And that's exactly what happens here. We booked a boat from this company and unfortunately haven't been able to go.
The only effort I had to take was to write an email and inform our host about the change of our plans. And that's it. No fuzzing around, no excuses, no explanations. Simply a cancellation and a refund.
That's far above the standard in some other places I booked (and this is even more a reason to be sad that we couldn't make the trip as we planned. But we will definitely try again! Thanks to all of the team!