We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (821)
Filter reviews
821 results
Traveler rating
573
208
29
8
3
Traveler type
Time of year
LanguageAll languages
More languages
573
208
29
8
3
Show reviews that mention
All reviews old police station design district art deco stylish hotel great hotel small luxury nice interior style room rain shower lobby bar iron and ironing board within walking distance beautiful room a wonderful stay excellent breakfast hotel breakfast quiet street
Filter
Updating list...
13 - 18 of 821 reviews
Reviewed September 15, 2018 via mobile

This was a really special place to stay in Helsinki. The Art Deco based design theme is beautiful and all is done to an excellent quality. The bedroom was comfortable, spacious and luxurious. Breakfast was excellent, with a copious and varied choice in stylish surroundings. The location is convenient for the centre and waterfront areas, and close to great restaurants.
We really enjoyed our short stay in Helsinki and this was a super place to stay.

Stayed: August 2018, traveled as a couple
Thank MourneGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, front office at Hotel Lilla Roberts, responded to this reviewResponded 2 weeks ago

Good evening, MourneGirl

Thank you for your kind words.
We feel that in the end it's the simple yet obvious things that count, that truly make the difference. Feeling of safety, comfy bed, awesome breakfast, service-minded staff, and so on. It makes us happy when our guests are happy, that means we must have been doing something right.

Looking forward to your next visit. Take care!


Kind regards
Samir
front office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2018 via mobile

Rooms were beautiful and spacious. Staff were nice and I felt my self welcome. Also the bar downstair was good but a bit quiet. Breakfast was ok, there should have been more breads and options for vegetarian. Now there was many meat options.. Still it was ok! I would recommend this hotel especially for couples!

Stayed: September 2018, traveled as a couple
Thank Veebuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, front office at Hotel Lilla Roberts, responded to this reviewResponded 2 weeks ago

Good evening from Helsinki, Veebuli!

We are constantly taking suggestions of improvement and your constructive feedback certainly qualifies.
Thank you and hope to see you again!


Kind regards

Samir
front office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2018 via mobile

Staff were very helpful and friendly. Hotel is centrally located and very comfortable. I wanted to bring the whole bathroom home with me - it was so well designed!
Bed was comfortable and the room (fourth floor) very quiet.

Stayed: September 2018, traveled as a couple
Thank Barbara g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, Duty Manager at Hotel Lilla Roberts, responded to this reviewResponded 4 weeks ago

Dear Barbara g,

Thank you for the fantastic review and for your stay here with us.

It brings us joy to hear you found our staff so accommodating as that is what we strive to do here at Lilla! Our art deco inspired atmosphere reaches our beautiful yet functional bathrooms as well, but we are glad though you did not take it with you as our guests need it still ;)

Hopefully you will be back soon to make more great memories!

Kindest regards,
Heidi Tarilo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2018 via mobile

Travelled with a group of six people as a part of a Tallink-package. We had made the reservation divided into three rooms the way we wanted to stay but the system had by some reason divided the rooms wrongly at the hotel (which had not happened with the cabins on the boat).

This was a huge issue for the guy at the check in counter who in a irritated voice said ”so basically the whole booking is wrong, sigh”. and took 20 minutes of explaining who should sleep in which room.
No welcome, no ”how was your trip”, nothing, just that this was a hassle.

We then all showed the passports and signed the papers and were then told that the rooms were not ready... no problem, so we came back later.... and than we had to AGAIN explain who was to sleep in which room because aparently the first guy had not ”had the time to make the changes”, even though this was 5 hours later. All in all we (6 people) spent about 30-40 minutes checking in.

Issues like this can happen but I was NOT impressed by the service and welcoming of this hotel, even though the rooms were excellent. I expect a nicer welcoming at a hotel aiming to be a luxury hotel.

Stayed: September 2018, traveled with family
Thank Malin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, Duty Manager at Hotel Lilla Roberts, responded to this reviewResponded 4 weeks ago

Dear Malin B,

Thank you for taking time to review us and choosing Hotel Lilla Roberts for your visit to Helsinki.

It makes me glad to hear you found our rooms excellent. However, I am terribly sorry to hear about the inconveniences at the check in. The bookings were made to our system according to the information we received from Tallink Silja and in this unfortunate case the rooming list was not correct. However, the changes should have been made quicker here at the reception when you arrived and updated to our system promptly. I truly apologize for this and I am sorry you felt that the receptionist was not welcoming. This is a pity to hear especially since we normally get very appreciative feedback regarding our customer service and are very passionate about it here at Lilla. I have forwarded and dealt with this feedback with our front office team.

Hopefully you will be back so that we'll get to show you what we can offer at our best.

Wishing you a lovely fall,
Heidi Tarilo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2018

We only stayed for a couple of nights, but had a wonderful time. The bedroom was very comfortable, the building itself was stylish and interesting, especially the restaurant in the old police station - a nice Art Deco vibe. The staff was so friendly and helpful, it was a very relaxing experience. Another useful aspect was it's close proximity to the city centre, station as well as the parks and waterside walks. The breakfast was just right - with lots of choice.

  • Stayed: September 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Janeandco2939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, Duty Manager at Hotel Lilla Roberts, responded to this reviewResponded 4 weeks ago

Dear Janeandco2939,

Thank you for your kind review and staying with us.

I is a pleasure to hear you fully enjoyed your stay here. It seems that we have succeeded in every aspect. We also think the location is very convenient as we are near everything, yet in a quiet location.

We hope to welcome you back in the near future!

With kind regards,
Heidi Tarilo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews