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Reviews (742)
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Reviewed June 10, 2018

My friend and I stayed here for about a week this summer. From the moment we checked in, there were nothing but good experiences. All the staff we encountered were very friendly, the server in the bar downstairs was our favorite! She even remembered our orders each time we came down. The restaurant connected to the hotel had a wonderful breakfast each morning and was also good the time we went for lunch. Our room was cozy and had all the amenities we could ask for. The hotel is a great location, everything in Helsinki is a short walk or metro ride from it. There are also a lot of great restaurants and a market nearby. I will definitely be returning to Helsinki and without a doubt will stay at Lilla Roberts again!

  • Stayed: June 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2018

We stayed here after a hiking trip in another part of Finland, and the hotel was great. It was very quiet at night. We did not like the air-conditioning and brought this up. The reception staff offered to open some windows in our room and did this within the time that it took us to have breakfast so great service. The breakfast staff were very attentive and after the first morning knew our preferences. The hotel is very conveniently situated near the harbour, railway station and park.

Room Tip: I asked for a quiet room and that was exactly what we got. Very nice.
  • Stayed: May 2018, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank localresident283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, Front Office at Hotel Lilla Roberts, responded to this reviewResponded June 4, 2018

Dear localresident283,

Thank you for visiting Hotel Lilla Roberts and taking the time to review us and our services.

We here at Hotel Lilla Roberts like to think us and our guests to be a community that together create the unparalleled atmosphere that we’re entitled to enjoy every day. As a service provider we certainly have the responsibility to ensure the guests of ours are been indulged but every now and then we get valuable help from them, and therefore they complete us as a hotel. An example at its best, is the fact that you came forward with an issue right after noticing it, which enabled us to act. For this, I thank you and I wish that we’ll get to welcome you back in the future to enjoy the vibe of our hotel that we’re creating and maintaining together as one.

We hope you’ll have great day!

With kind regards,

Mika Helle
Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2018

Stayed here in a "style" room which was execellent, clean and comfortable. Friendly and helpful staff. Since I arrived late at night the lobby was quite noisy but I did not notice anything up in my room. Wonderful breakfast buffet.

  • Stayed: November 2017, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Rickard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2018 via mobile

My husband, 6-Month daughter, and I stayed here the last week of May (Mon - Thurs) and found this hotel to be wonderful. The location is great (about a 10 min walk to the market square), the staff were friendly and helpful, and the rooms were spacious and very clean. We requested a baby cot for a daughter and they provided us with a safe and clean little crib with a adorable elephant print sheets. They even added a baby toiletry kit (equipped with soap, lotion, shampoo, and bubble bath) and baby after-shower slippers. Our daughter was too young to use these but I found the gesture to be very sweet. Our bed was comfortable and, even with the added baby cot, there was plenty of space to move around. Overall, I would definitely stay here again and, without a doubt, would recommend this place to friends.

Stayed: May 2018, traveled with family
Thank JenniferH20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LillaRoberts, Front Office at Hotel Lilla Roberts, responded to this reviewResponded June 4, 2018

Dear JenniferH20 ,

Thank you for your stay and taking the time review our hotel.

We’re happy to see that you and your family have enjoyed your time in our hotel. As you mentioned, we do indeed try our utmost best to be there for all our guests and taking the little family members into account is one of our most important duties. For many families our hotel is one of the first places they’re visiting together, hence we wish them to enjoy every single moment of their stay and that they will have positive memories to cherish and lean onto for their future travels as families.

Thank you once more for visiting Helsinki and Hotel Lilla Roberts. We wish to see you here again soon and until that day arrives, we wish a wonderful summer for the whole family of yours!

With best regards,

Mika Helle
Front Office

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Reviewed May 30, 2018 via mobile

We’ve been traveling to Helsinki for over 20 years and this was our second time to stay at Lilla. This is by far our favorite hotel in Helsinki. The staff are amazing and super helpful. The rooms are big and quiet and the breakfast is excellent. A wonderful place to stay!

Stayed: May 2018, traveled as a couple
Thank Fairsea84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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