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Holiday Inn Helsinki West-Ruoholahti
Ranked #31 of 66 Hotels in Helsinki
Reviewed June 12, 2014

It is well kept, clean and quiet hotel. the rooms are comfortable and the staff helpful.

Basic amenities are provided including mini bar, ironing board, kettle and safe.

Breakfast buffet had a good spread !!

  • Stayed: May 2014, traveled with friends
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2  Thank GeetaDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari S, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this reviewResponded June 24, 2014

Dear guest,
Thank you for your review! We are pleased to know that you found our staff and service excellent at the front desk as well as the rooms and the breakfast.
Once again, thank you for your review. We hope to have you soon again as our guest!
Best regards, Mari Salonen General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 12, 2014

We spent four nights here and must give first mention to sleep quality. The bed was superbly comfortable and we felt like taking the soft pillows home with us (but we didn't). Our room (no. 538) was very clean and had a safe, bar fridge ( thankfully not filled with drinks we didn't want), an iron and ironing board, kettle, free wifi and aTV with the BBC and CNN. And the curtains were thick enough to make the room dark enough for sleeping.
The hotel is about 500m from Ruoholahti metro station (which is two stops from Central Station, a €2.50 fare) and there are supermarkets and restaurants nearby. The surrounding area is mainly office blocks, and is very quiet at night ( and in the daytime, for that matter). So there are no attractions nearby, but plenty of shops and it's just a short ( but expensive, like everything in Helsinki) ride to the city.
We paid AUD $168 for room and breakfast..
The breakfast selection was good and we had no complaints with the service.

Room Tip: Our room (no.538) faced the Ruoholahti shops. Rooms on the other side face towards a lake or inlet.
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  • Stayed: June 2014, traveled as a couple
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1  Thank Stickman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari S, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this reviewResponded June 13, 2014

Dear guest,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior. We are always very happy when a guest contacts us about the great experience and service they have received. Though our hotel is not quite in the city centre, there is quick way to reach it with buses and metro. One can also enjoy the closeness or the sea and have a walk along beautiful canal nearby. Vivid attraction is also the old Cable Factory close to our hotel. It’s the largest cultural centre in Finland offering vast amount of concerts and exhibitions and events.

Once again, thank you for your kind words. We hope to have you as a guest in our hotel again soon.

Best regards, Mari Salonen General Manager

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Reviewed June 2, 2014

The only reason why I've stayed at this place is because this is at a walking distance from my office and suits well. anyways, the hotel is decent enough and works well for the short trips and has average looking rooms, but neat and clean.
Staff isnt very helpful, and expect customers to most things by themselves. Breakfast is okay, and the price is fine for the offerings.

  • Stayed: May 2014, traveled on business
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1  Thank Ankur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari S, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this reviewResponded June 3, 2014

Dear guest,
Thank you for your review! I am sorry to hear that our service has not met your expectations. I will share your review with our team. For the rooms, I am pleased to let you know, that we will start to renovate them. I hope you have time if you visit us again to let the reception know more detailed if we can approve our service.
Once again, thank you for your review. We hope to have you soon again as our guest!
Best regards, Mari Salonen General Manager

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Reviewed May 27, 2014

I picked the hotel to be close to the location of next day's meeting and was not let down. It is outside the city centre but that is a 15 min walk or 4 min Taxi ride. Staff is friendly and helpfull. Rooms have thick curtains to keep light out during summer (nearly always light) and breakfast buffet has plenty of choice and is well organised.

  • Stayed: May 2014, traveled on business
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1  Thank Matthijs K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2014

Hotel is located 20 .. 30 min walking distance from Helsinki downtown (or few minutes with Metro). Nearby has one shopping mall with adequate amount of stores and some restaurants. Hotel itself is standard quality, rooms ok with good beds. Rooms are also quite quiet. Breakfast very usual, not as good as in Crowne Plaza (same chain) but ok. Staff was very friendly. Metro station is couple minutes walking distance and bus stop almost opposite/beside of the hotel.

  • Stayed: March 2014, traveled on business
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1  Thank plfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2014

I stayed here with a tour group on 5/21/14. The air cond. was not working and the outlets were not working. I had to use an extension cord into the bathroom to use my Cpap machine. The staff was unwilling to make any effort to remedy the situation. I will recommend to Trafalgar to take this hotel off the itinerary list. The attitude was indifferent at best. The place is I adequately staffed to provide a minimum level of service. It was a terrible experience.

Room Tip: Pick another hotel, one with staff willing to do something about problems, and a functioning mainten...
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  • Stayed: May 2014, traveled solo
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1  Thank Floyd G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mari S, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this reviewResponded May 26, 2014

Dear Edina,

Thank you for your visit at our hotel and for taking the time to write us a review. Please accept our sincerest apologies for any inconvenience and dissatisfaction these aspects have caused you. I’m sorry to hear, that our services did not meet your expectations. The main switch shuts the electricity in all other outlets except on the tv-table and bathroom. I understand your disappointment. We will inform better about this for our guests, I’m sorry you didn’t get this information from the reception. I will share this review with our team to improve our service.

Thank you for the review and I hope you will give us another chance to serve you in our hotel in the future.
Best regards, Mari Salonen General Manager

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Reviewed May 18, 2014

Appreciate the positive reception, even offered a little something for my gold membership, room very basic, but nice and with good amenities as well as coffee/the cooker. Breakfast OK, nothing special but most of what you need.

Even so I ordered the taxi with reception, for my early departure, the night before, it did not turn up, so had to ask again in the morning, and that made my start a little delayed.

Pillows are not good, one too little and two too much, strange that there are 4 pillows all in an odd form and shape for sleeping.

Room Tip: Higher up, the less street noise, rooms toward lake (and motorway) or rooms towards yard (entrance...
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  • Stayed: May 2014, traveled on business
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1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Helsinki West-Ruoholahti

Address: Sulhasenkuja 3, Helsinki 00180, Finland
Phone Number:
Location: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#22 Business Hotel in Helsinki
#26 Luxury Hotel in Helsinki
Price Range: $109 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Helsinki West-Ruoholahti 4*
Number of rooms: 256
Official Description (provided by the hotel):
Holiday Inn Helsinki West hotel is located in the fast growing business district of Ruoholahti, only few minutes away from the Helsinki city center and only 30 minutes drive from Helsinki Airport. Holiday Inn Helsinki West-Ruoholahti is a high-standard business and leisure hotel offering 256 well equipped rooms. All our rooms are equipped with free highspeed internet (ADSL) and WiFi access, safety deposit box, hospitality tray and ironing equipment. Our hotel offers Executive Rooms on the 9th floor with nice view over Helsinki, the capital of Finland. In Executive rooms there is a free high speed internet and WiFi and also selected items from minibar are free of charge. Restaurant Fokka, located on the ground floor, serves a wide range of Finnish and International cuisine. You can finish the evening with a glass of wine in our cozy lobby bar. 24-hour Business Centre with complimentary internet connection is available for our guest. Hotel guests can also enjoy free fitness facilities and Finnish Sauna! Holiday Inn Helsinki West-Ruoholahti hotel is only a few minutes away from the Tallin cruise ships. ... more   less 
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Also Known As:
Holiday Inn Helsinki City West Hotel Helsinki
Helsinki Holiday Inn

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