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“Great value in downtown Helsinki” 4 of 5 stars
Review of Holiday Inn Helsinki City Centre

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Holiday Inn Helsinki City Centre
4.0 of 5 Hotel   |   Elielinaukio 5, Helsinki 00100, Finland   |  
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Ranked #16 of 64 Hotels in Helsinki
Geneva, Illinois
Level Contributor
633 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Great value in downtown Helsinki”
4 of 5 stars Reviewed April 25, 2013

This is a very nice hotel near restaurants, the train station, and the casino. And the price much lower than nearby chain hotels. They've made several minor upgrades since my last visit, all of which I appreciated: a 120v plug in the bathroom for a razor meaning I don't have to use my one power converter to charge my razor, wireless keycards so no messing around with tempermental door locks, and a small bar of soap in the bathroom (somewhat rare in the European hotels I've stayed at - all use liquid soap). Despite the bus terminal being right outside, the noise isn't bad. And their breakfast buffet, included for all guests, is excellent.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank larryd6578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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741 reviews from our community

Traveler rating
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    360
    133
    29
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
perth
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 17, 2013

Right next to the train station and tram stops, so very convenient. But soulless and no character. Great for business trips and families perhaps. Wireless is not free, but sign up for the rewards program and it is - even then, the reception is not that good; I had to go out into the corridor to get a signal.

  • Stayed January 2013
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank travelsquirrel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, May 4, 2013
Dear travelsquirrel9,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. I am very happy to read that you enjoyed our location. Let me take this opportunity to apologize for the challenges you encountered with the internet service. We are working hard to improve our product and would love for you to give us an opportunity to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
123 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed April 8, 2013

This Hotel is literally just above the Metro station and Train Station.. So incase if you want to move here and there then this is the best hotel. But its little expensive , like may be they charge you for more on the location.. I stayed in this hotel for 2 times, and the view of both the side is same. Its like on one side its Metro station all you can see is Metros and other side city centre and you can see people running to catch the trains.. There are good eating options available near by like MCD , Subway, Some indian, Chinese also...

  • Stayed May 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank abhit011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review, July 10, 2013
Dear tuxman_blr,

Thank you very much for taking the time to share your comments online. It is nice to know that the service provided was at par with standards. I am sorry however that you found the rates we offered to be a bit steep. We take all feedback negative or positive very seriously and your comments will help us improve for our next guest or your next visit.

I hope the next time you are in the area you give our hotel another try.

Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eilat, Israel
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed April 5, 2013

Been there on February 2013, the Finair bus stop 30 meters from the hotel whuich is quite important during the freezing winter time. The recepction staff were very polite & helpful, by joining me to the rewards program they provided me free WIFI which was really top important on a business trip. Rooms are nice & modern as well very clean... The room rate looks a little expensive but in general it is a great hotel to stay at

Room Tip: Location always wins, specially on a cold winter day
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kfir s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed March 19, 2013

Location for this property is sound, but unfortunately that is about it.

The Holiday Inn Helsinki City Centre is old and depressing. It is in desperate need of a refurbishment. This is one of those hotels where you try to avoid going back to your room. The walls are paper thin, the carpet is bare, and both the rooms and public areas are tired, dated and require a major upgrade.

Sometimes an old, tired hotel can get away with it a little more as the service makes up for it. Unfortunately not here. The service here from the reception team bordered on rudeness. No smiles, no welcome, and no care factor shown at all.

This was a most dissapointing stay and a property I will certainly be avoiding on my future travels.

Room Tip: Hotel best avoided.
See more room tips
  • Stayed March 2013, traveled solo
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank AussieinCHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vehmas, Manager at Holiday Inn Helsinki City Centre, responded to this review, March 21, 2013
Dear AussieinCHC
Thank you for leaving a review of your visit at the Holiday Inn Helsinki City Centre. I am deeply sorry you found our hotel less than satisfactory.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We apologize for any inconvenience the interior of your guest room and the service have caused. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. In order to target better the improvements, we have also send you a personal message to gain more information of your stay.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to make your stay as best as it can be.

With best regards
Timo Vehmas, Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

Holiday inn standard quality. I appreciated the most it's closeness to the train station.
Nothing amazing, but also, nothing bad with it. I liked the sauna very much.
I reccomend it mostly for short stays or business.
The breakfast is tasty and the rooms are standard.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mirela_Cj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton
Level Contributor
126 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed March 10, 2013

An excellent central hotel with easy access to the trains, buses and shopping centre. Airport buses either Finnair or 615 stop just outside. Very well designed spacious rooms with all modern facilities that are extremely comfortable. Far better than the usual Holiday Inn rooms. Free WiFi codes daily from reception if you ask. Lounge areas all very comfortable but bar prices excessive compared to those nearby. Breakfast was also good but plenty of nearby cheaper options available. Staff really helpful but reception frequently had only one person on and so getting advice was sometimes difficult. Suitable for business or tourism stays and one I will return to.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Mikem28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Helsinki City Centre

Property: Holiday Inn Helsinki City Centre
Address: Elielinaukio 5, Helsinki 00100, Finland
Phone Number:
Location: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#16 Luxury Hotel in Helsinki
#18 Business Hotel in Helsinki
#24 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Helsinki City Centre 4*
Number of rooms: 174
Official Description (provided by the hotel):
Stay in the heart of Helsinki at the refurbished Holiday Inn Helsinki City Centre hotel. Enjoy excellent location & transport links at the Holiday Inn Helsinki City Centre hotel. Check in to your refreshed, Scandinavian-style guest room, overlooking Finlandia Hall or bustling Eliel Square. Our stylish & comfortable open lobby invites you to linger - a completely new area where you can relax & really make yourself at home during your stay with us. Connect your laptop to free Wi-Fi or use our E-Bar & catch up with your friends or meet your colleagues at the lounge. Eating, drinking, socialising - there are so many ways you can use the space day & night. Convenient Finnair shuttle service runs to & from Helsinki Airport next to the Central Railway Station. The Helsinki Exhibition & Convention Centre is just five minutes away by train & the new Helsinki Music Centre and a verdant Töölönlahti Bay is just a short walk from the hotel. The shops, stores - including the iconic Stockmann and sights of Helsinki are also within strolling distance. Start your day with our fantastic breakfast buffet with a range of delicious options. The all-day dining menu packed with much-loved favorites, you can enjoy anywhere & anytime. Our To Go Café serves Segafredo coffee plus snacks 24-hours seven days a week. And of course in this family-friendly Helsinki hotel, kids eat free. ... more   less 
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Also Known As:
Holiday Inn Helsinki City Centre Hotel Helsinki
Helsinki Holiday Inn

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