We found the receptionist on arrival an absolute gem in customer service terms. We were too early to check in, having arrived on the morning ferry from Tallinn, soagreed to return after leaving our luggage. We came back at the appointed time to be remembered from earlier, offered a hotel brolly as it was raining, given a map of the city and offered any further help, then an explanation of the hotel facilities. We had requested - and got - a room facing an inner courtyard as we were concerned about traffic and rail noise, and this was ideal as we heard neither.
Breakfast was a pleasure - plenty of choice, 10th floor restaurant with city views, and no time pressures.
When we reported a minor issue to reception (toilet seat loose) it was addressed immediately, and as it couldn't be fixed (Sunday p.m.) we were offered "Fix it tomorrow or we will happily offer you another room" - that's service.
- Official Description (provided by the hotel):
- The beautiful functionalist Sokos Hotel Vaakuna is located on the best spot in town, in the centre of everything, with all of central Helsinki within easy reach. The hotel comprises 270 rooms for non-smokers with sound-insulated windows and individual room cooling system. From the balconies of the rooms on floor 9, you see Helsinki in all its glory. The hotel also has 6 comfortable meeting rooms. The present ambiance of the hotel, completed in 1952, is a splendid show of Finnish design traditions. The hotel is protected by the National Board of Antiquities. ... more less
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- Also Known As:
- Sokos Hotel Helsinki