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All reviews excellent location railway station superior room nice hotel business trip hotel is located city centre walking distance top floor breakfast sauna bathtub personnel receptionist cathedral minus square
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Reviewed January 11, 2020 via mobile

They find it funny to have parties that can be enjoyed by everyone who wants to sleep. If you want to enter the party, you have to pay. Outrageous. If you can, look for another hotel. In thus one they dont treat you like you should be treated.

Date of stay: January 2020
Trip type: Traveled with friends
Thank KevinSegers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Helsinki, Vastaanottovirkailija at Original Sokos Hotel Helsinki, responded to this reviewResponded January 12, 2020

Hello Kevin,
Thank you for your message. I am sorry but we did not quite understand what you meant with this. We are very sorry if you have not been able to sleep through your visit here in our hotel. If you want to discuss this further, please contact our email hotelhelsinki.helsinki@sokoshotels.fi.

Best regards, Cassandra / Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

It is my first visit in these hotel. It was announced as one of recommended EC presidency's events hotel to stay for delegates. First impression was moderate also. Staff on check in desk was not helpful - waiting time 10 minutes (no line, but also nobody on desk). Room was clean, small, but not very comfortable. But shower and wc room was very small and need repairing and general cleaning (after shower water stay in shower for 1 hour minimum). Some photos added. Breakfast was ok, but staff not prepared for group service - not new meal added in time also no tables was cleaned as soon as needed. What is good? location...

Date of stay: October 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Expert_WTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Helsinki, Vastaanottovirkailija at Original Sokos Hotel Helsinki, responded to this reviewResponded January 12, 2020

Hello,
Thank you for your review! We are sorry to hear you were not really pleased with your stay in our hotel. I will forward your feedback. I hope your stay was pleasant in other ways here in Helsinki.

Best regards, Cassandra / Reception

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Reviewed December 14, 2019 via mobile

Normally Sokos Hotels are modern and nice place to stay but this wasn't same level as other. Single room was ok for one but toilet was too small. Sitting on the toilet seat was uncomfortable. Room was clean but needed renovation. Blanket was too hot for me. Staff was very friendly even the hotel was fully booked. Breakfast room was too small for that number of people and many items were not available or the staff didn't have time to bring more.

Date of stay: December 2019
Trip type: Traveled solo
Thank MikSill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Helsinki, Vastaanottovirkailija at Original Sokos Hotel Helsinki, responded to this reviewResponded January 12, 2020

Hello,
Thank you for your review, it means a lot to us!
We are sorry that our hotel did not quite meet with your expectations. The hotel building is very old and we are waiting for a renovation to take place here. Breakfast can also be a little crowded at the latest hour, especially when we are fully booked since many guests want to sleep late. My apologies that this happened at the same time with your breakfast.

I still hope your stay was pleasant in other ways and we will see you here again as our guest!
Best regards, Cassandra / Reception

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Reviewed December 11, 2019

Room was very clean and updated to new modern Scandinavian design. Staff was very friendly and helpful. Breakfast was fantastic. Location was great as we walked all over Helsinki using our hotel as a hub. For the price, I though it was excellent!

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Helsinki, Vastaanottovirkailija at Original Sokos Hotel Helsinki, responded to this reviewResponded December 12, 2019

Dear Mark R,

Thank you for your lovely feedback. We're glad to hear that you enjoyed your stay with us and were pleased with our services. We look forward to seeing you again!

With kind regards,
Noora
Reception

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Reviewed December 11, 2019

Value for money
a bit outdated
"green" or "climate" not executes as their publicity says: all towels were replaced every day.
bathroom was very small
but with a nice easy chair
and there was enough light to do some work, something that is becoming quite an exception in the hotels today

Date of stay: December 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rosette V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Helsinki, Vastaanottovirkailija at Original Sokos Hotel Helsinki, responded to this reviewResponded December 12, 2019

Dear Rosette V,

Thank you for your feedback. We're happy that you enjoyed your stay with us. We apologize for the towel changing as the housekeeping should change only towels that have been discarded or placed on the floor.
We welcome you to visit us again and we hope to see you soon!

With kind regards,
Noora
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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