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merikeaasala
Tallinn, Estonia

Excellent service

5.0 of 5 bubblesReviewed Mar 18, 2020
We stayed only for one night because we could not get home the same night we landed from our longer trip.
Welcome in receptions was very good - our daughter was treated as an adult in the reception with welcome etc.
Room was big, clean and looked very up to date. Two large twin beds (120cm) in the room + extra bed for our daughter looked appealing from the start and the comfort matched the appearance.
I loved the lighting setup - very clear and easy and a lot of options to choose from whilst not being too complicated.
Bathroom was big and clear, almost all necessary things in there (I did not try the hairdryer).
Breakfast was good - but please look at the signs - we discovered the fact that omlette to order was prepared around the corner, eg take a walk in the breakfast room before deciding what you want to eat.
Staff was very helpful during our stay and also afterwards - we were already back home, when we discovered that our daughter left her toy in the room and we did not pack it as it was hidden somewhere under the blanket. I called the reception, they checked with housekeeping and confirmed that they found it - and they sent it to us with the courier. This was the kind of extra mile that makes staff (and the hotel together with it) to stand out.
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johanna J, Guest Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review
Responded Mar 19, 2020
Dear Merikeaasala,

Thank you for your very nice review from your recent stay in Radisson Blu Royal hotel.
We are so happy to hear that you and the family had a memorable stay and the Royal team service was the best part.

We hope to be your host again in Helsinki, most welcome back to the heart of the action!

Best Regards-

Alia Hussain and the Royal team
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,034)
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Reviewed February 24, 2020

Great location. Close to bus and metro station and easy access to two supermarkets. Quiet room, comfortable bed and spacious bath with powerful shower. Nice rocking chair to relax and read. Overall, it was really comfortable place to stay.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank citybreak2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johanna J, Front Office Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded February 25, 2020

Thank you for the review, citybreak2020! I am glad to see that you had a great time over here and liked our new rooms. The rocking chair is desinged by Yrjö Kukkapuro, a famous finnish designer.
Kind regards,
Anna / front office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2020

Several places the cleaning was bad, in the room and also the restaurant.
The breakfast was okay, but I think it would be great to up it a notch.
The location is good, close to the city center.
The service is good, help with ordering taxi's and book a room for work at the hotel.
I was lacking a table in my room, to be able to work.

Date of stay: February 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MortenNet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johanna J, Guest Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded February 24, 2020

Dear MortenNet,

Thank you for your feedback from your recent stay in Radisson Blu Royal hotel.

We are sorry to hear that you had a negative experience with the cleaning service. We will check this feedback with our Houskeeping management and make sure that we will be more succesful with this.
I was glad to hear that the service was excellent and you did notice that the location is the best.

Thank you once again and I hope to see you soon again in the heart of the action!

Warm regards-

Alia Hussain
Guest Experience Manager

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Reviewed February 18, 2020

Quick stay at this hotel. The staff, now what can I say. Haven't seen bigger smiles and friendliness anywhere else. The professionals and their will to take care of you and help you is the best experience I have ever been. Cant recommend enough

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hickman_TR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johanna J, Public Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded February 18, 2020

Dear A9793HNtonyh ,

Thank you so much for the amazing feedback !
It's nice you enjoyed the courtesy and professionality of the hotel's staff .

Kind regards

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Reviewed February 17, 2020

We were visiting just one night in this hotel. First there were some minor problems with room and details what we had already agreed with hotel, but hotel personnel solved all fast, nicely and professional way. I felt they really wanted us to enjoy this visit. We stayed at business class room what was nice. 8´th floor room has nice view towards to centrum. Bed was so comfy, we also ordered breakfast to room what was very good and arrived just when it was ordered. Very good hotel with very good location.

Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank 75markkur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johanna J, Guest Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded February 17, 2020

Dear 75markkur ,

Thank you very much for the review and for your stay with us !
I am glad you enjoyed your visit here and the room in all its comforts .
Our staff is always ready to solve the hotel's guests issues and it's nice we succedeed with you too .

Again many thanks for sharing your feedback with other users .

Kind regards ,

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Reviewed February 13, 2020

Radisson Blu Royal Hotel in Helsinki was perfect in every side.
Very efficient reception. Modern rooms equipped with every comfort. Excellent wifi.
Quality, varied and abundant breakfast.
Great location. High level gym and sauna.
Congratulation and thanks to the reception, breakfast and cleaning staff.
Before Radisson Blu Royal Hotel, i tried other hotels in Helsinki with the same price range, but it has been simply the best.
Thanks for everything.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank andreaolevano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johanna J, Guest Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this reviewResponded February 15, 2020

Dear Andrea,

Thank you once again for the lovely review to Tripadvisor.
This feedback made the Royal team very happy! It is really important for us that your long stay here has been pleasant and perfect. We wish that your experience here will be memorable still and hope to have you here for longer visits.

See you later Andrea!

Best Regards-

Alia Hussain
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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